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Help Desk: Added GitHub Repository-Level Requests #269

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@natalialuzuriaga natalialuzuriaga commented Mar 13, 2025

Help Desk: Added GitHub Repository-Level Requests

Problem

We would like to add the repo-level help desk issue templates to our repository templates as noted in the GitHub Management Policy: https://dsacms.github.io/ospo-guide/resources/github-management-policy/#github-organization-access-1

Solution

Added new issue template for the following help desk requests:

  • Add team to repo
  • Add outside collaborator to repo
  • Add Third Party Integration to repo

@natalialuzuriaga natalialuzuriaga changed the title Nat/helpdesk Help Desk: Added GitHub Repository-Level Requests Mar 13, 2025
decause-gov
decause-gov previously approved these changes Mar 14, 2025
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LGTM +1 🚢

But, let's only ship this into Tier2+

Tho, there may need to be a part II, where we also add a baseline CODEOWNERS.md file in the .github directory of Tier2+

name: Add Team to Repository Request Ticket
about: Ticket for requesting team to be added to repository
title: Request Team Access to Repository
labels: ["help-desk", "repo-management"]
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idea: change 'help-desk' to 'helpdesk'?

about: Ticket for requesting outside collaborator to be added to repository
title: Request an Outside Collaborator to be added to repository
labels: ["help-desk", "repo-management"]
assignees: "@dsac-ospo"
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Q: Does this mean we need to add @dsac-ospo teams to every repo?

@natalialuzuriaga
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Ready for re-review:

  • Updated label to helpdesk
  • Removed Tier 1
  • Added additional field for project role and role according to COMMUNITY.md

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Upon further reflection, I'm not sure 3rd party integration requests make sense at the repo level outside of DSACMS yet...

They make sense for repos in our own org, yes, but in CMSgov, or other orgs, 3rd party integrations will not be up to us to enable, unless we take a formal role in org administration.

Let's hold off on that one in repo-scaffolder generally, but, add it to our org-level .github templates in DSACMS?

about: Ticket for requesting team to be added to repository
title: Request Team Access to Repository
labels: ["helpdesk", "repo-management"]
assignees: "@dsac-ospo"
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I'm not sure if assigning to dsac-ospo by default makes sense at the repo level for orgs outside of DSACMS yet?

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