feat(cc-widgets): multi party conference #539

rsarika · 2025-10-09T04:30:35Z

COMPLETES #https://jira-eng-sjc12.cisco.com/jira/browse/CAI-7183

This pull request addresses

Implemented the Multi-Party Conference feature supporting more than three participants, along with the Conference Transfer functionality.

Conference Transfer Behavior:

An agent can initiate a transfer only during a consultation.

Scenario 1: If Agent A1 and Agent A2 are on a consultation while the customer is on hold, upon transfer, A1 leaves and A2 takes ownership of the call.

Scenario 2: If Agent A1 and Agent A3 are on a consultation while the customer and Agent A2 are already in the main conference, upon transfer, A1 leaves, A2 becomes the new owner, and A3 joins the main conference with A2 and the customer.

by making the following changes

Added new buttons for Conference and Exit Conference and added handling of those buttons

Change Type

Bug fix (non-breaking change which fixes an issue)
New feature (non-breaking change which adds functionality)
Breaking change (fix or feature that would cause existing functionality to change)
Documentation update
Tooling change
Internal code refactor

The following scenarios were tested

The testing is done with the amplify link
< ENUMERATE TESTS PERFORMED, WHETHER MANUAL OR AUTOMATED >

The GAI Coding Policy And Copyright Annotation Best Practices

Checklist before merging

I have not skipped any automated checks
All existing and new tests passed
I have updated the testing document

…ference

...cc-components/src/components/task/CallControl/CallControlCustom/call-control-custom.utils.ts

...cc-components/src/components/task/CallControl/CallControlCustom/consult-transfer-popover.tsx

packages/contact-center/cc-components/src/components/task/CallControl/call-control.utils.ts

packages/contact-center/task/src/Utils/constants.ts

packages/contact-center/task/src/Utils/task-util.ts

packages/contact-center/task/src/task.types.ts

packages/contact-center/task/tests/CallControlCAD/index.tsx

…mocks

aws-amplify-us-east-2 · 2025-10-23T08:09:52Z

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Access this pull request here: https://pr-539.d1b38q61t1z947.amplifyapp.com

adhmenon

Have not reviewed tests but core code is looking good. Flows are all fine.
Have few doubts - but other than that, let us test once more and then the PR should be alright.

...cc-components/src/components/task/CallControl/CallControlCustom/consult-transfer-popover.tsx

packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx

...-components/tests/components/task/CallControl/CallControlCustom/call-control-custom.util.tsx

rarajes2

Have done first round of review, will require multiple rounds of review as the changes are big.

...ter/cc-components/src/components/task/CallControl/CallControlCustom/call-control-consult.tsx

...cc-components/src/components/task/CallControl/CallControlCustom/call-control-custom.utils.ts

rarajes2 · 2025-11-05T10:09:42Z

...cc-components/src/components/task/CallControl/CallControlCustom/call-control-custom.utils.ts

+  onDialNumberSelect: ((dialNumber: string, allowParticipantsToInteract: boolean) => void) | undefined,
+  onEntryPointSelect:
+    | ((entryPointId: string, entryPointName: string, allowParticipantsToInteract: boolean) => void)
+    | undefined


Use the ? with variable instead of defining type undefined like this. Applicable everywhere

packages/contact-center/task/src/Utils/task-util.ts

packages/contact-center/task/src/helper.ts

packages/contact-center/task/tests/CallControl/index.tsx

as rajesh and adhwaith reviewing this now.

…conference

rarajes2

Few minor comments, rest looks good to me. We should create a ticket for corner cases that we are going to handle in next ticket.

Please address last few comments and create JIRA before merging the PR.

packages/contact-center/task/src/Utils/task-util.ts

# [1.28.0-ccwidgets.123](v1.28.0-ccwidgets.122...v1.28.0-ccwidgets.123) (2025-11-11) ### Features * **cc-widgets:** multi party conference ([#539](#539)) ([f2a23d4](f2a23d4))

mkesavan13 · 2025-11-11T09:06:06Z

🎉 This PR is included in version 1.28.0-ccwidgets.123 🎉

The release is available on GitHub release

Your semantic-release bot 📦🚀

rsarika and others added 10 commits October 9, 2025 10:00

feat: multi conference

03b80c5

feat: multi conference tests

73a5b54

feat: multi conference fixed types

7992ef0

fix(multy-party-conference): fix-participants design

f7a6a01

Merge branch 'conference' of github.com:rsarika/widgets into conference

19f1902

feat: multi conference fixed participants list logic

a0fd964

feat: multi conference updated tests

306264c

fix(multy-party-conference): fix-failed-uts

82a79be

fix: added multiPartyConferenceEnabled feature flag as prop

a26e605

fix: multiPartyConferenceEnabled added

842726b

rsarika added the validated Indicates that the PR is ready for actions label Oct 14, 2025

Merge branch 'ccwidgets' of https://github.com/webex/widgets into con…

b65d9b9

…ference

rsarika changed the title ~~feat: multi conference~~ feat(cc-widgets): multi party conference Oct 14, 2025

rsarika added validated Indicates that the PR is ready for actions and removed validated Indicates that the PR is ready for actions labels Oct 14, 2025

akulakum and others added 7 commits October 15, 2025 18:12

fix(multy-party-conference): added-uts-for-conference-functionality

bb545b3

Merge branch 'ccwidgets' of https://github.com/webex/widgets into con…

f2e9df6

…ference

feat: added allow particpnats to talk checkbox

1800b06

fix(multy-party-conference): fix-conference-uts

ef5804e

fix: task selection

ab389ac

fix: max count

c54f9ec

Merge branch 'conference'

110b801

Shreyas281299 previously requested changes Oct 23, 2025

View reviewed changes

akulakum added 2 commits October 23, 2025 13:26

fix(multy-party-conference): update-cc-sdk-version

6c59bc1

fix(tests): add missing outdialANIId property to agentConfig in test …

cdee558

…mocks

fix: refactor visibility to avoid flags incase of consult

a71c589

rsarika added the run_e2e Add this label to run E2E test for meeting and CC widgets label Oct 27, 2025

rsarika and others added 2 commits October 27, 2025 20:52

Merge branch 'ccwidgets' into conference

8126c32

fix: refactored to remove isConsultButtonDisabled

d6399d0

adhmenon reviewed Nov 4, 2025

View reviewed changes

rsarika added 7 commits November 4, 2025 12:57

fix: checkbox fixed

404ee6f

fix: updated consult button and end button visibilities

6e254c1

fix: updated end button visibility

5a89b9f

fix: update exit conference visibility

3728f89

fix: fixed consult visibility

0c53e6c

fix: customerLeft

80ffada

fix: fixed customer left scenarios

c96ccbf

rarajes2 requested changes Nov 5, 2025

View reviewed changes

rsarika and others added 5 commits November 5, 2025 18:22

fix: updated switch to main call

40e7ae6

fix(multy-party-conference): address-style-related-issues

f69531f

fix: addressed comments

478db9a

fix(multy-party-conference): address-review-comments

36846ef

fix(multy-party-conference): address-review-comments-for-uts

84752ae

rsarika requested a review from rarajes2 November 6, 2025 05:21

fix: addressed comments

822627a

Merge branch 'conference' of https://github.com/rsarika/widgets into …

2320263

…conference

rarajes2 approved these changes Nov 6, 2025

View reviewed changes

packages/contact-center/task/src/Utils/task-util.ts Outdated Show resolved Hide resolved

adhmenon approved these changes Nov 6, 2025

View reviewed changes

rsarika and others added 6 commits November 6, 2025 14:49

fix: interaction type from cc sdk

65ba13c

fix: simplified button click methods

eed5212

Merge branch 'ccwidgets' into conference

811ca91

fix: consult completed condition

405aedf

fix: visibilities of mute

a37922a

fix(multy-party-conference): update-cc-sdk-version

34a270e

rsarika merged commit f2a23d4 into webex:ccwidgets Nov 11, 2025
8 checks passed

mkesavan13 added the released on @ccwidgets label Nov 11, 2025

feat(cc-widgets): multi party conference #539

feat(cc-widgets): multi party conference #539

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COMPLETES #https://jira-eng-sjc12.cisco.com/jira/browse/CAI-7183

This pull request addresses

by making the following changes

Change Type

The following scenarios were tested

The GAI Coding Policy And Copyright Annotation Best Practices

Checklist before merging

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rsarika commented Oct 9, 2025 •

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