Add public cloud faq (#2721)

* update public cloud guide faq

* update

modules/specialized-guides/nav-specialized-guides-guide.adoc

@@ -33,8 +33,8 @@ endif::[]
 **** xref:specialized-guides:public-cloud-guide/faq/faq-listings.adoc[Public Cloud Listings]
 **** Billing
 ***** xref:specialized-guides:public-cloud-guide/faq/faq-billing-general.adoc[General]
-***** xref:specialized-guides:public-cloud-guide/faq/faq-technical-billing.adoc[Technical]
-***** xref:specialized-guides:public-cloud-guide/faq/faq-technical-product.adoc[Products]
+***** xref:specialized-guides:public-cloud-guide/faq/faq-billing-technical.adoc[Technical]
+***** xref:specialized-guides:public-cloud-guide/faq/faq-billing-products.adoc[Products]
 **** xref:specialized-guides:public-cloud-guide/faq/faq-miscellaneous.adoc[Miscellaneous]
 **** xref:specialized-guides:public-cloud-guide/faq/faq-appendix.adoc[Appendix]
 *** xref:public-cloud-guide/payg-support.adoc[Public Cloud Support]

modules/specialized-guides/pages/public-cloud-guide/faq/faq-billing-products.adoc

@@ -0,0 +1,77 @@
+= Billing - Products
+:availability: AWS & Azure
+:sectnums!:
+:lastupdate: October 2023
+
+== How do I migrate an existing {productname} instance to the PAYG version?
+
+Currently, it is *not possible* to migrate an existing instance to the PAYG version.
+
+Customers can simply deploy a new {productname} instance from the Cloud Marketplace and re-onboard all instances using the standard process.
+
+link:https://documentation.suse.com/suma/4.3/en/suse-manager/client-configuration/client-config-overview.html[Client configuration overview]
+
+== How do I get support?
+
+It is simple to open a support case with SUSE for {productname}.
+
+Create a ‘supportconfig’ via {productname} instance CLI and upload the output to the SUSE Customer Center (SCC) at the following link:
+
+https://scc.suse.com/cloudsupport
+
+Providing Marketplace billing is active, a support case will be opened.
+
+== Are there any differences between the {productname} product on the Cloud Marketplaces compared to the versions I can run in my own data center?
+
+The {productname} product available in the Cloud Marketplace is the same product, with similar functionality that you would run on-premises or with a manual installation.
+
+The only exceptions being the ability to bill via the Cloud Marketplace and connect to the SUSE Update Infrastructure for {productname} product updates.
+
+It is also worth checking the list of supported client operating systems to ensure your needs are met.
+
+== Does the {productname} instance need to run 24/7?
+
+It is recommended that the {productname} instance always remains active.
+
+== How do I get fixes and updates for {productname}, do I need a subscription key?
+
+{productname}, when deployed via the Cloud Marketplace will automatically connect to the SUSE Update Infrastructure, no separate {productname} Subscription Key is required.
+
+Updates to the {productname} instance can be applied from those channels using standard SUSE tooling (i.e. zypper).
+
+== Is the use of {productname} Hub supported with this listing?
+
+Yes, {productname} Hub is recommended for customer with more than 10,000 managed clients. If the {productname} Hub instance has no connected clients, there will be no charge for the {productname} software components / Hub etc.
+
+Billing will occur from the downstream {productname} instance, where managed instances are connected.
+
+== Can I manage Bring Your Own Subscription (BYOS) SLES instances in the Cloud with {productname}?
+
+To manage BYOS instances, SCC credentials with entitlement to valid SLES or SLES for SAP subscriptions will be required. These credentials should be added to the {productname} configuration to enable this functionality.
+
+== I have a hybrid setup; can I manage instances (workloads) outside of the cloud?
+
+Yes, it is possible to manage instances, in the cloud, on premises or both.
+
+To enable management of SUSE workloads in an on-premises data center, SCC credentials with entitlement to valid SLES or SLES for SAP subscriptions will be required.
+
+These credentials should be added to the {productname} configuration to enable this functionality.
+
+[NOTE]
+====
+ Egress data charges may apply when managing workloads outside of the Cloud Provider's network.
+====
+
+== Are there additional charges for using a {productname} Proxy?
+
+With a hybrid landscape, egress data charges may apply when managing workloads outside of the Cloud Provider. To reduce these costs, SUSE recommend the use of the containerized proxy.
+
+Please note: Whilst the SUSE Manger Proxy usage is included as part of the {productname} subscription, an LCM+ subscription will be billed if the proxy is also a managed workload, so in other words it counted as a managed client.
+
+== Can I have a {productname} Server on premises and bill via the Cloud Marketplace.
+
+No, to benefit from Cloud Marketplace billing, the {productname} instance must reside on the Cloud. Any {productname} instances on premises will require their own subscriptions.
+
+== What client Operating Systems are Supported with {productname}?
+Please refer to the product documentation for a full list of supported clients.
+link:https://documentation.suse.com/suma/4.3/ja/suse-manager/specialized-guides/public-cloud-guide/payg/payg-overview.html[{payg} Overview]

modules/specialized-guides/pages/public-cloud-guide/faq/faq-billing-technical.adoc

@@ -0,0 +1,38 @@
+= Billing - Technical
+:availability: AWS & Azure
+:sectnums!:
+:lastupdate: October 2023
+
+**Last updated:** {lastupdate}
+
+== Do I need any special or additional infrastructure to set up {productname} billing via the Cloud Marketplaces?
+
+No, all components needed to handle the billing are part of the {productname} code base.
+
+== What is the deployment mechanism for {productname} on the Cloud Marketplace?
+
+The Cloud Marketplace listing for {productname} will deploy an special image which fires up a {productname} instance, together with the embedded billing engine.
+
+== What version of {productname} is installed when using the Marketplace listing?
+
+The Cloud Marketplace listing for {productname} is tied to a specific version of {productname} (4.3.8 at launch).  Future listings will typically include the latest version available at the time of product/image creation. Please check the listing for further information.
+
+== I need a prior version of {productname} installed; can I still use the listing?
+
+No, there is no choice over the {productname} version when deploying using the Cloud Marketplace listing. If a prior version of {productname} is required, this will need to be installed manually using the standard documentation and BYOS billing.
+
+== How often is the listing updated (including the version of {productname} etc.)?
+
+The Marketplace listing is tied to a specific version of {productname}, which is the latest version available at the time of the listing.
+
+Typically, the listing in the Cloud Marketplace is updated quarterly, or more frequently if there are security issues.
+
+It is worth noting that the image update process may not be fully aligned to the {productname} product maintenance releases (every 6-8 weeks), so {productname} instances should be patched regularly after deployment.
+
+== I have purchased multiple SUSE products from the Cloud Provider Marketplace (i.e. Rancher, NeuVector and {productname}), does the Marketplace billing method still work?
+
+Yes, the billing mechanism for the products is independent. Each deployment will be billed separately via the cloud Marketplace.
+
+== I already have an existing {productname} deployment; how can I get this deployment to bill via the Cloud Marketplace?
+
+Existing deployments *cannot* be directly converted or updated to provide billing via the Cloud Marketplace. To benefit from monthly billing, {productname} must be deployed newly from the Cloud Marketplace.

modules/specialized-guides/pages/public-cloud-guide/public-cloud-faq.adoc

@@ -15,8 +15,13 @@ This brings the value of running {productname} to cloud customers, with the bene
 
 * xref:specialized-guides:public-cloud-guide/faq/faq-listings.adoc[Public Cloud Listings]
 * xref:specialized-guides:public-cloud-guide/faq/faq-billing-general.adoc[Billing - General]
+<<<<<<< HEAD
+* xref:specialized-guides:public-cloud-guide/faq/faq-billing-technical.adoc[Billing - Technical]
+* xref:specialized-guides:public-cloud-guide/faq/faq-billing-products.adoc[Billing - Products]
+=======
 * xref:specialized-guides:public-cloud-guide/faq/faq-technical-billing.adoc[Billing - Technical]
 * xref:specialized-guides:public-cloud-guide/faq/faq-technical-product.adoc[Billing - Products]
+>>>>>>> master
 * xref:specialized-guides:public-cloud-guide/faq/faq-miscellaneous.adoc[Miscellaneous]
 * xref:specialized-guides:public-cloud-guide/faq/faq-appendix.adoc[Appendix]