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8b5a5c5
move clear-cache-and-cookies.md
Socialhappiness Jul 18, 2025
c6241ab
Make article more general & add warning about losing logins
jacobgkau Jul 18, 2025
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17 changes: 4 additions & 13 deletions content/clear-cache-and-cookies.md
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Expand Up @@ -15,24 +15,15 @@ facebookImage: /_social/article
twitterImage: /_social/article

hidden: false
section: getting-help
section: software-troubleshooting
tableOfContents: true
---

<!--
- Document Version: 1.0.0
- Date: (5-21-2021)
- Author: Nathaniel Warburton, Emma Marshall
- Contributing Editor(s): Zach Gangwer
-->
If you're having trouble logging into accounts or performing actions on a website, a good first troubleshooting step is to clear your browser's cache and cookies.

If you are having trouble logging into your account or opening a support ticket, a good first troubleshooting step is to clear your browser's cache and cookies.
To clear your cookies and web cache, navigate to the Settings menu in your web browser. If you're using Firefox or Chrome, the Settings menu can be found by clicking the 3 stacked lines (Firefox) or dots (Chrome) in the top-right corner.

To clear your cookies and web cache, navigate to the Settings menu in your web browser.

If you are using Firefox or Chrome, you can find settings by looking at the right corner of the navigation bar and clicking the 3 stacked lines (Firefox) or dots (Chrome).

The cache and cookies are located in the Privacy and Security settings and will have an option to delete or clear the stored data.
Cache and cookie options are located in the Privacy and Security settings and will have an option to delete or clear the stored data. After clearing the browsing data for a website, you'll need to log into it again.

We've included screen captures for both Firefox and Chrome here:

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