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note about segment_group_id #7461

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Feb 25, 2025
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Expand Up @@ -122,6 +122,11 @@ Yes. HubSpot will automatically redirect API requests directly to an EU data cen
### How do I attribute a custom behavioral event with a user token instead of Email?
Event payloads should contain an email with either a valid format, empty string, or a `null` value. As a result, the user token takes precedence and is validated in a `Send custom behavioral event` mapping. Segment can't deliver the event to your destination if the email is invalid.

### How can I update companies in HubSpot if they never were associated with a `segment_group_id`?
Segment uses the `segment_group_id` field to create and update companies in HubSpot. Records that were created from a pipeline outside of Segment won't have the `segment_group_id` field. If your companies aren't associated with a `segment_group_id`, you must use another field that uniquely identifies the company in HubSpot, like the `hs_object_id` field, to make updates to your companies.

To use your unique field to update companies, navigate to your Upsert Company mapping and provide the key/value pair assosciated with the `hs_object_id` field in the Company Search fields section.

### How can I disable or delete a destination from Segment?
Follow the instructions in the docs to [disable](/docs/connections/destinations/actions/#disable-a-destination-action) or [delete](/docs/connections/destinations/actions/#delete-a-destination-action) a destination action from Segment.

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