Merge pull request #5756 from segmentio/DOC-757

Twilio Unified Login [DOC-757]

Author: forstisabella

src/segment-app/iam/index.md

@@ -4,33 +4,44 @@ redirect_from: '/segment-app/iam/add-a-team-member/'
 plan: iam
 ---
 
-Segment's access management tools let workspace owners manage which users can access different parts of their Segment workspaces.
+Segment's access management tools let Workspace Owners manage which users can access different parts of their Segment workspaces. The Access Management page has three tabs: [Users (team members)](/docs/segment-app/iam/concepts/#team-members), [User Groups](/docs/segment-app/iam/concepts/#user-groups), and [Tokens](/docs/segment-app/iam/concepts/#tokens). 
 
-The Access Management page has three tabs: [Users (team members)](/docs/segment-app/iam/concepts/#team-members), [User Groups](/docs/segment-app/iam/concepts/#user-groups), and [Tokens](/docs/segment-app/iam/concepts/#tokens). You can select a user in the table to see their [roles](/docs/segment-app/iam/roles).
+Access settings are applied at the workspace level. A Segment user can have access to one or more workspaces and can have different [roles](/docs/segment-app/iam/roles/) in each workspace.
+Users access their Segment account with either email/password credentials, their [Twilio credentials](#twilio-unified-login), or by using [Single Sign On](/docs/segment-app/iam/sso/).
 
-## Quick Links
-- [Invite a team member to your workspace](/docs/segment-app/iam/membership/#invite-a-new-team-member)
-- [Create a User Group](/docs/segment-app/iam/membership/#create-a-new-user-group)
-- [Update a team member's access](/docs/segment-app/iam/membership#change-a-team-members-access)
-- [Remove a team member from a workspace](/docs/segment-app/iam/membership/#remove-a-team-member-from-your-workspace)
-- [Add a new user with Single Sign On](/docs/segment-app/iam/membership/#team-management-with-single-sign-on)
+## Exporting a workspace's user list
 
-{% include components/reference-button.html href="/segment-app/iam/membership/" icon="media/academy.svg" title="Invite and manage workspace members" description="Learn how to add members to your workspace, and manage their permissions." variant="related" %}
+[Workspace Owners](/docs/segment-app/roles/#global-roles) can download a CSV list of users who have access to a specific workspace (including their roles) from the Access Management page in the Segment app.
 
-{% include components/reference-button.html href="/segment-app/iam/membership/" icon="media/academy.svg" title="Organize Users with User Groups" description="Learn manage workspace memebers in bulk." variant="related" %}
+You can select a user in the table to see their [roles](/docs/segment-app/iam/roles). Check out the [Roles documentation](/docs/segment-app/iam/roles/) for more details.
 
-# Access Management Overview
+## Twilio Unified Login
 
-Access settings are applied at the workspace level. A Segment user can have access to one or more workspaces, either as an `owner` or `member` of each.
-Users access their Segment account with either email/password credentials, or by using Single Sign On.
+With Twilio Unified Login, Twilio users can use their Twilio email, password, and authentication settings to access several Twilio products, including Segment. Once you link your Segment account to your Twilio credentials, you can access Segment directly from the Twilio console using the [Twilio Product Switcher](#twilio-product-switcher).
 
-`Owners` manage all aspects of the workspace, and `members` can have access to specific products and resource types.
+### Twilio Product Switcher
 
-> info ""
-> **Note**: If you are on a Free or Team plan, only the `workspace owner` and `source admin` roles are available.
+You can access Segment from the Twilio Console using the Product Switcher. For more information, view the Twilio support article [Getting Started with the Unified Login and Product Switcher](https://support.twilio.com/hc/en-us/articles/19652187501211-Getting-Started-with-the-Unified-Login-and-Product-Switcher){:target="_blank”}.
 
-Check out the [Roles documentation](/docs/segment-app/iam/roles/) for more details.
+### User settings
 
-## Exporting a workspace's user list
+Twilio Unified Login users can manage their Segment user settings, including name, email, password, and 2FA settings, directly in their Twilio account. To learn more about Twilio’s user and password policies, review Twilio's [Account Management](https://support.twilio.com/hc/en-us/sections/205104908-Account-Management){:target="_blank”} documentation. 
+
+### Segment Users and SSO/SCIM
+
+Existing Segment users can still use their credentials to access Segment.
+
+Segment continues to support [SSO](/docs/segment-app/iam/sso/) and SCIM, as users who need to access an SSO enabled workspace will be directed to authenticate through the configured Identity Provider.
+
+## Quick links
+- [Invite a team member to your workspace](/docs/segment-app/iam/membership/#invite-a-new-team-member)
+- [Create a User Group](/docs/segment-app/iam/membership/#create-a-new-user-group)
+- [Update a team member's access](/docs/segment-app/iam/membership#change-a-team-members-access)
+- [Remove a team member from a workspace](/docs/segment-app/iam/membership/#remove-a-team-member-from-your-workspace)
+- [Add a new user with Single Sign On](/docs/segment-app/iam/membership/#team-management-with-single-sign-on)
+
+<div class="double">
+  {% include components/reference-button.html href="/segment-app/iam/membership/" icon="media/academy.svg" title="Invite and manage workspace members" description="Learn how to add members to your workspace, and manage their permissions." variant="related" %}
 
-*Workspace Owners* can download a .csv list of users who have access to a specific workspace (including their roles) from the Access Management page in the Segment App.
+  {% include components/reference-button.html href="/segment-app/iam/membership/" icon="media/academy.svg" title="Organize Users with User Groups" description="Learn manage workspace members in bulk." variant="related" %}
+</div>

src/segment-app/iam/secure-password.md

@@ -4,9 +4,12 @@ title: Picking a secure password
 
 Picking a strong password is one of the most important things you can do to protect your account.
 
+> info "Twilio Unified Login users can manage their password in their Twilio account"
+> Twilio Unified Login users can manage their user settings, including name, email, password, and 2FA settings, directly in their Twilio account. To learn more about Twilio’s user and password policies, review Twilio's [Account Management](https://support.twilio.com/hc/en-us/sections/205104908-Account-Management){:target="_blank”} documentation. 
+
 ### Under the Hood
 
-When you first create a Segment account, or when you reset or change the password of an existing account, you'll see some tools which Segment uses to help you choose a strong password. We use [zxcvbn](https://blogs.dropbox.com/tech/2012/04/zxcvbn-realistic-password-strength-estimation/) to show your password strength, and [Have I Been Pwned](https://haveibeenpwned.com/Passwords) to notify you if your password has been found in any data breaches. Your password is never stored in plaintext, and is securely stored using the [bcrypt](https://en.wikipedia.org/wiki/Bcrypt) password hashing function in our database.
+When you first create a Segment account, or when you reset or change the password of an existing account, you'll see some tools which Segment uses to help you choose a strong password. Segment uses [zxcvbn](https://blogs.dropbox.com/tech/2012/04/zxcvbn-realistic-password-strength-estimation/){:target="_blank”} to show your password strength, and [Have I Been Pwned](https://haveibeenpwned.com/Passwords){:target="_blank”} to notify you if your password has been found in any data breaches. Your password is never stored in plaintext, and is securely stored using the [bcrypt](https://en.wikipedia.org/wiki/Bcrypt){:target="_blank”} password hashing function in Segment's database.
 
 ### General Guidance