Troubleshooting

Authentication

General troubleshooting tips

1. Remove cookiejar with session cookies before any auth attempt:

   • Run rm ~/.local/state/osc/cookiejar

2. Run osc in the debug mode

   • Add the following options to osc: --debug --http-full-debug
   • ❗ Do not share the output with anyone, it contains sensitive information such as passwords and session cookies!

SSH

1. Make sure the system time is accurate.

   • Run timedatectl to check if your time zone is set correctly
   • Run sudo timedatectl set-timezone <your-timezone> (e.g. Europe/Prague) if the time zone needs a fix
   • Run sudo chronyc makestep to sync time with the time servers

2. Make sure the apiurl is correct.

   • The apiurl should start with api., for example https://api.opensuse.org
   • https://build.opensuse.org is not an API, it's a web frontend.

Network

HTTP Error 408: Request Timeout

1. If you're using VPN, make sure MTU is set correctly.
   • Run ip a and look for the mtu value of your VPN interface (e.g. tun0). It should be lower than 1500.
   • Start with setting MTU to 1360. If it doesn't help, try a slightly lower value:
     • OpenVPN: tun-mtu 1360
     • NetworkManager: tunnel-mtu=1360