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chore(agentic ai): legal edits
ubanerjeeNR Jul 23, 2025
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chore(agentic ai): elaborated on the org-scoped role requirement for …
ubanerjeeNR Jul 23, 2025
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18 changes: 10 additions & 8 deletions src/content/docs/agentic-ai/agentic-integration/introduction-agentic-ai.mdx
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freshnessValidatedDate: never
---

New Relic's agentic integration provides an AI-driven solution to automate and optimize observability workflows, enhancing system management and monitoring. This integration facilitates seamless operations by automating repetitive tasks through AI agents, reducing manual intervention. By integrating seamlessly with platforms such as GitHub Copilot, Gemini Code Assist, and ServiceNow, agentic integrations transform complex workflows into seamless operations.
New Relic's agentic integration provides an AI-driven solution to help automate and optimize specific observability workflows, enhancing system management and monitoring. This integration facilitates seamless operations by automating repetitive tasks through AI agents, reducing manual intervention. By integrating seamlessly with platforms such as GitHub Copilot, Gemini Code Assist, and ServiceNow, agentic integrations transform complex workflows into seamless operations.


## Key features [#features]

- **Intelligent automation:** Leverage AI to automate and streamline complex workflows, reducing the need for manual tool-switching and enhancing productivity.
- **Intelligent automation:** Leverage AI to automate and streamline complex workflows, reducing the need for manual tool-switching and enhancing productivity, while keeping a human in the loop.
- **Enhanced observability:** Gain comprehensive insights into your systems, enabling faster detection, analysis, and resolution of incidents.
- **Seamless integration:** Connect with popular platforms such as GitHub Copilot to bring powerful analytics and insights directly into your existing workflows.

Expand All @@ -21,24 +21,26 @@ New Relic's agentic integration provides an AI-driven solution to automate and o
Our integration partners will manage client applications and maintain user tokens when you or any of your users authenticate to New Relic through the partner's integration. The third party partner will have the same level of access to New Relic as the user who authenticated for the amount of time configured in the user settings, as the tokens are used on their behalf. This arrangement helps to provide seamless integration and functionality. For more information, you can refer to the partner's documentation which details their token usage and management practices.

### Role based access control (RBAC)
Currently, RBAC can be accessed through API interfaces. If you are interested in utilizing RBAC via API, please feel free to contact us at [email protected]. Later this year, we will be implementing RBAC functionality directly within our user interface, and at that time, all customers will be required to add users through the UI. For detailed guidance on setting up RBAC, refer to our [account user management tutorial](/docs/accounts/accounts-billing/new-relic-one-user-management/account-user-mgmt-tutorial).
New Relic's agentic integration capabilities are granted via organization-scoped roles within New Relic's RBAC system. Users gain access by belonging to a group with an assigned organizational role that includes these capabilities. Individual accounts do not require direct configuration.

Currently, RBAC can be accessed through API interfaces. If you are interested in utilizing RBAC via API, feel free to contact us at [email protected]. For detailed guidance on setting up RBAC, refer to our [account user management tutorial](/docs/accounts/accounts-billing/new-relic-one-user-management/account-user-mgmt-tutorial).

## Current integrations [#integrations]

### GitHub Copilot [#github-copilot]
Integrate New Relic insights directly into your IDE with GitHub Copilot. You can use Agent AI to access logs, errors, and recommendations without leaving your coding environment. It provides real-time insights as they develop and deploy the code.
Integrate New Relic insights directly into your IDE with GitHub Copilot. You can use Agent AI to access logs, errors, and recommendations without leaving your coding environment. It provides real-time insights as you develop and deploy the code.

This integration offers:

- Automated deployment checks: Conduct deployment checks automatically, leveraging New Relic's data.
- Real-time alerts and error tracking: Stay informed with immediate alerts and track errors as they occur.
- Probabilistic recommendations for deployment actions.

For more information, refer [Getting Started with New Relic agent for GitHub Copilot](/docs/agentic-ai/agentic-integration/github-copilot-integration).
For more information, refer to [Getting Started with New Relic agent for GitHub Copilot](/docs/agentic-ai/agentic-integration/github-copilot-integration).

### ServiceNow Now Assist [#now-assist]

New Relic AI insights are now right inside ServiceNow's Now Assist. This integration helps your operations teams—like first responders and support agents—quickly understand incident severity, identify probable root causes, and streamline collaboration, all without leaving their ServiceNow workspace.
New Relic AI insights are now right inside ServiceNow's Now Assist. This integration helps your operations teams, such as first responders and support agents, quickly understand incident severity, identify probable root causes, and streamline collaboration, all without leaving their ServiceNow workspace.

For more information, refer to [Getting Started with New Relic agent for ServiceNow Now Assist](/docs/agentic-ai/agentic-integration/servicenow-integration).

Expand Down Expand Up @@ -67,10 +69,10 @@ Each agentic integration comes with various tools to use New Relic platform capa
To learn more, refer to [New Relic AI tools](/docs/agentic-ai/tools).

## Pricing and usage
Agentic integration is an Advanced Compute Product feature offered as an add-on or as a part of the Compute pricing model. For detailed pricing information, contact our sales team or refer to your Order.
Agentic integration is available to New Relic accounts with Advanced Compute pricing. For detailed pricing information, contact our sales team or refer to your Order.


## Stay updated [#stay-updated]

This page will be continuously updated with new documentation and resources. We're committed to providing you with the leading edge in observability technology. Stay tuned for the latest developments and opportunities.
This page may be updated with additional developments and resources as we continuously improve our observability technology. Stay tuned for the latest developments and opportunities.

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