fix(feedback): Fix an issue where, if removeFromDom() is called it might throw #16030
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chargome
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Apr 11, 2025
| logger.error( | ||
| '[Feedback] Error when trying to remove Actor from the DOM. It is not appended to the DOM yet!', | ||
| ); | ||
| throw new Error('[Feedback] Actor is not appended to DOM, nothing to remove.'); |
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Why do you want to throw this one here?
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turns out el.remove() doesn't even throw if there's no parent element. unlike parent.removeChild(child).
So now if people call removeFromDom() we'll basically guarantee that the elements will be removed, and there'll be no errors thrown.
Similar to the appendToDom() call, SDK users can't really tell what state things are currently in, but they can call methods to put things into the state you want to be in.
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An internal user reported seeing "NotFoundError: Failed to execute 'removeChild' on 'Node': The node to be removed is not a child of this node." and the replay of their session confirms it: https://sentry.sentry.io/explore/replays/127444034ae84099a84b524458b6dd90/
However, there is no matching JS error to give more clues.
What I think happened is that after interacting with the Feedback SDK the widget got into a state where it was no longer mounted into the page, but we called
removeFromDom()anyway.Looking at the replay i saw the moment when the feedback dom was aded to the page, but it wasn't visible, only this got added at 18:51:
So something prevented it from opening all the way up.
Fixes getsentry/sentry#89424