User Activity Log Tracking

Business Rules/User Activity Log Tracking/README

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+# Overview
+This script logs specific user actions (e.g: record updates and approvals) in ServiceNow into a custom table `u_user_activity_log`. 
+
+This provides audit capabilities and allowing developers to track user actions for compliance or analytics.
+
+# How It Works
+The script is triggered by a Business Rule on record updates and checks for changes in specified critical fields (e.g., `state`, `approval`). When a change occurs, it logs relevant details in the `u_user_activity_log` table, including:
+- `u_user`: User ID
+- `u_action`: Type of action performed
+- `u_record_id`: ID of the updated record
+- `u_record_table`: Name of the table where the change occurred
+- `u_description`: Brief description of the action
+
+# Implementation
+- Create Custom Table: Ensure `u_user_activity_log` table exists with fields like `u_user`, `u_action`, `u_record_id`, `u_record_table`, `u_description`, etc.
+- Configure Business Rule: Set the Business Rule to run on update and add conditions for monitoring fields (`state`, `approval`).

Business Rules/User Activity Log Tracking/userActivityLog.js

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+// Script to log user actions (updates, approvals) into a custom table
+(function executeRule(current, previous /*null when async*/) {
+    // Check if key fields are modified (customize as needed)
+    if (current.state.changes() || current.approval.changes()) {
+        var logEntry = new GlideRecord('u_user_activity_log');
+        logEntry.initialize();
+
+        // Populate log details
+        logEntry.u_user = gs.getUserID();
+        logEntry.u_action = current.state.changes() ? "State Change" : "Approval Change";
+        logEntry.u_record_id = current.sys_id;
+        logEntry.u_record_table = current.getTableName();
+        logEntry.u_description = "User " + gs.getUserDisplayName() + " updated " + logEntry.u_action;
+
+        logEntry.insert();
+    }
+})(current, previous);