Auto role assignment by department

[wendy-ha18]

Overview

This snippet for ServiceNow developers automate the process of assigning roles to users based on their department. It helps to simplify user role management, especially useful in organizations where specific departments require predefined access levels.

This script has been moved to under folder Business Rule based on @Lacah comment on this closed PR: #1549.

Current repo structure:

• Business Rules/Automate Role Assignment for New User/README.md
• Business Rules/Automate Role Assignment for New User/autoRoleAssignment.js

How It Works

In Business Rule settings within ServiceNow:

• Trigger: runs the script "before" an update to the sys_user table when a user’s department changes.
• Condition: Only triggers when current.department.changes() - ensures that the script only runs when the department field is modified.
• Role Mapping: Uses the rolesByDepartment dictionary to assign roles based on the user’s department.

Implementation

Edit rolesByDepartment to match your organization’s needs.

var rolesByDepartment = {
        <department_name> : [role_1, role_2]
    };