Incident escalation and notifications

[MYaswanth28]

This code demonstrates how to implement a complex Business Rule for incident escalation and notification in ServiceNow. The Business Rule escalates incidents based on priority and time elapsed since creation, notifies the assigned group and incident manager, reassigns the incident to a higher support group if the SLA is breached, and logs all actions taken for auditing purposes.

[Lacah]

While this repository is clearly not a best practise library, ther are few easy changes in your code that code make it less prone to error. Have a look and let us know your thoughts.

[MYaswanth28]

Updated the code

[Lacah]

Thanks for your updates!