Fetch Active Tasks [incident/case/workorder] for Affected User [caller/contact]

[zakir8992]

This Action takes two inputs, User and Task Type (choice: Incident, Case, or Work Order).
It is performed for the affected user, for whom the task is created (the Caller in Incidents or the Contact in Cases).

Based on the selected task type, the script maps it to the corresponding table and reference field (caller_id, contact, or caller).
It then executes a query to fetch all active (non-closed, non-resolved, non-canceled) records associated with that user.

The Action returns two key outputs:

1. Number of active records found for table chosen
2. Active task numbers for table chosen

[github-actions]

✅ Valid PR for ActionPack

Thank you for your contribution. This PR complies with the CONTRIBUTING.md.
A maintainer will review this shortly. In the meantime, Happy Hacking!

[snamjosh]

Thank you for your contribution.
However, can you try using GlideAgreegate API instead of GlideRecord for better performance?
Update your code and let me know.

[zakir8992]

@snamjosh
Thanks for suggestion, will make required changes soon and update the code.

[zakir8992]

@snamjosh
I have made changes, changed glideRecord to glideAggregate.
Thankyou