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Update personas and scenairios #15

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16 changes: 13 additions & 3 deletions docs/HybridCareModel/dak/3. GenericPersonas.qmd
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Expand Up @@ -8,6 +8,16 @@ The targeted personas for this DAK are the end-users of the HMIS systems that in
| Name | Description | Different names | International Standard for Classification of Occupations code (9) |
|-----------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------|
| Registration personnel | A senior manager responsible for overseeing the overall operations of the hospital, including resource allocation, infrastructure management, and adherence to healthcare policies. The administrator plays a critical role in ensuring the adoption and integration of digital tools to improve patient care and operational efficiency. They prioritize financial sustainability, compliance with regulatory frameworks, and stakeholder engagement. | Health Facility Manager, Medical superintendent, Hospital manager, Hospital director. | |
| MNCH Nurse | A graduate who has been legally authorized (registered) to practise after examination by a state board of nurse examiners or similar regulatory authority. Education includes 3, 4 or more years in nursing school, and it leads to a university or postgraduate university degree, or the equivalent. A registered nurse has the full range of nursing skills. | Registered nurse, nurse practitioner, clinical nurse specialist, advance practice nurse, practice nurse, licensed nurse, diploma nurse, BS nurse, nurse clinician | 2221 (nursing professionals) |
| Head of MNCH department | A specialized leader responsible for managing maternal, newborn, and child health (MNCH) programs within the healthcare facility. They focus on clinical guidelines, staff training, and optimizing service delivery for MNCH-related health outcomes. This role requires strong advocacy for digital health tools to streamline care delivery, enhance monitoring, and ensure compliance with national and international MNCH standards. | MNCH clinical lead, Maternity-in-Charge, Maternal and Child Health Specialist | |
| District Reproductive and Child Health Coordinator | A district-level official responsible for planning and implementing reproductive, maternal, newborn, child, and adolescent health programs at the district level. They oversee the coordination, monitoring, and evaluation of integrated healthcare programs, including family planning and immunization. The role also involves capacity building at various administrative levels, supervision of health facilities within their district, managing essential medical supplies, coordinating research and data dissemination. | Reproductive, Maternal, Newborn, Child, and Adolescent Health (RMNCAH) Coordinator, Reproductive and Child Health Services Coordinator | |
| MNCH Nurse | A graduate who has been legally authorized (registered) to practise after examination by a state board of nurse examiners or similar regulatory authority. Education includes 3, 4 or more years in nursing school, and it leads to a university or postgraduate university degree, or the equivalent. A registered nurse has the full range of nursing skills. | Registered nurse, nurse practitioner, clinical nurse specialist, advance practice nurse, practice nurse, licensed nurse, diploma nurse, BS nurse, nurse clinician | 2221 (nursing professionals) | | Doctor | [FIND DESCRIPTION] | [XX] | | |
:::

:::
#### Related personas
**Pregnant women** and **nurses** do not directly interact with the digital system and are not directly involved in decision making processes that are part of this intervention. They are related personas through the ANC procedures that are underlying to this intervention. As such, they are taken along in this DAK for a comprehensive explanation.

::: {style="font-size: 0.8em;"}
| Name | Description | Different names (if relevant) | International Standard for Classification of Occupations code (if relevant) (9) |
|----------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------|
| Pregnant woman | A woman who intends to seek medical support related to pregnancy or childcare from the health worker personas, such as the ANC nurse. A client who is under 19 years of age is considered to be an adolescent. | Mother, Pregnant woman | N/A |

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31 changes: 31 additions & 0 deletions docs/HybridCareModel/dak/4. UserScenarios.qmd
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User scenarios are a narrative description of how the end user would interact with the digital system. The user scenario is provided to help the reader better understand how the system will be used and how it would fit into existing workflows. The following illustrative examples provide scenario’s that may be common when utilizing the dashboard:

1. xx
2. xx


###### **User scenario for registration of a mother and first ANC visit.**

<table style="width:100%; border-collapse: collapse; border: 1px solid black;">
<tr>
<td style="background-color: #c6e0b4; font-weight: bold; padding: 8px; border: 1px solid black;">Key Personas</td>
<td style="background-color: #c6e0b4; padding: 8px; border: 1px solid black;">
<strong>Pregnant woman:</strong> Ruth<br>
<strong>Registration personnel:</strong> Ann<br>
<strong>MNCH nurse:</strong> Eli
</td>
</tr>
<tr>
<td colspan="2" style="padding: 8px; border: 1px solid black;">
Ruth arrives at the Mamatoto-accredited clinic for her first antenatal visit. After confirming her identity, she provides her personal details to Ann (the receptionist). Ann informs Ruth about the Hybrid care program, specifically detailing the aspect of data sharing between providers. Upon approving taking part in the program, Ruth signs a consent form. Ann logs into the HMIS system using the secure credentials. Upon entering the system, she searches in the system using identifiers like a national ID or phone number to check if Ruth has an existing record. As the record does not already exist in the system, Ann selects the “Register New Patient” option and then fills in the necessary details, including the mother’s full name, date of birth, contact information, and gestational age (if known). She then directs Ruth to the attending nurse.
<br><br>
XX
<br><br>
XX
<br><br>
XX
</td>
</tr>
</table>

<br>