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To make sure your users pick the correct option when they invoke Instabug, we added a description to each option to help them decide whether their report is a bug, an improvement, or a support question.
Nested Report Categories:
You can now benefit from flexible hierarchies while setting up your report categories. Add up to 4 levels deep and up to 20 categories at each level.
Each category consists of a title and a description. A description helps your users understand when to select a specific option.
With Nested Categories, you can reach a more efficient automated workflow. Auto-reply to your customers with the relevant answer they need based on their selection of categories and automatically route the report to the correct team.