Implement /helpop command
#509
Conversation
Signed-off-by: Matty Widdop <[email protected]>
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What does the term "helpop" here mean? |
it's an old minecraft phrase, help-op, i.e. "help, op", op usually referring to a moderator or administrator on the server. I just thought it was a funny phrase to use lmao, happy to change it if you think there's something more suitable. |
It's actually from IRC (most Minecraft chat commands like /w or /me were derived from IRC, and I suspect the leading slash to indicate a system command was too) and it was used to query a help database or reach a "help operator" (helpop) if it could not be answered from that database. But the name itself is very archaic and I don't recommend its use here. I also don't really see the point of this system? "Opening tickets" with committee feels a bit too... formal and impersonal. I'd much rather people just come chat to us normally either in-person or via DM if they have a private problem. We're not that scary (I hope). |
Take a look at the original issue for the origins of it, but generally I think it's useful because in-person doesn't work consistently for most things, so discord is easier. DM wise sure isn't awful but means that that one person is then responsible for sole communication between that person and the rest of committee and leads to a lot of back and forth of "what did they say" etc... This, on the other hand, means that all of committee can see and can help if needed.
This especially though is I think a really difficult one to capture, cos although there's a decent base of reasonably active people in the community, quite a lot (i'd almost wager a vast majority) don't interact generally in channels and can find it quite difficult esp for those with social anxiety and the like. Having this as an option just removes that barrier for those people and I think it's fair to say we want as minimal barrier to entry as possible if people need to speak to us |
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