Unable to load kernel driver (not yet supported on this kernel version) #1823
Description
ISSUE DESCRIPTION HAS BEEN REWRITTEN BY MAINTAINER @jxy-s:
For the latest kernel support, ensure you are on the latest Canary build of System Informer:
Help > Check for updates > Canary > Check
This issue is for requesting support for new Windows kernel versions. The kernel driver will refuse to load on a Windows operating system running a kernel (ntoskrnl.exe) version that it does not recognize. This behavior is by design. The driver relies on specific data that must be updated and published to support new kernel versions. This data includes internal offsets within the operating system, which the driver uses to provide extended capabilities and system inspection. The data is signed using a cryptographic algorithm and verified by the driver before it is loaded. This signing process ensures that the data has been produced by the project maintainers and not by a third party, preventing potential misuse or abuse of the kernel driver.
To request support, please post a screenshot of the error dialog (see example above).
Please note: Support for new kernel versions may be delayed for various reasons. Usually, Microsoft makes the necessary information public within 24 hours of a new kernel version being released. However, on rare occasions, this information may take days or even a week to appear. In some cases, Microsoft may not provide sufficient information, requiring more effort on our part to update the data. Additionally, delays may occur if the maintainers are occupied with other tasks. While we typically respond to new kernel versions within 48 hours of their release, there are times when it may take up to a week. We are working on automating this process to improve our response time.
We appreciate your efforts in requesting support for new kernel versions and ask for your patience while we work through the necessary updates.