Email font not displaying correctly in Microsoft Outlook

[jestoniebureauet-debug]

Which Umbraco Forms version are you using? (Please write the exact version, example: 13.4.0)

13.6.0

Which Umbraco version are you using? (Please write the exact version, example: 13.5.2)

13.11.0

Issue summary

We’re using the default Umbraco Forms email template, but with minor branding updates — mainly adjusting the font family (Lato) and a few layout details.

The email displays correctly in Gmail, but in Microsoft Outlook the text appears italic, even though the CSS explicitly defines font-style: normal.
It seems Outlook is substituting the font or applying its own style override.

Attachment: Screenshot showing Outlook rendering issue

Specifics

No response

Steps to reproduce

Use the default Umbraco Forms email template.

Update the font family to 'Lato', Arial, Helvetica, sans-serif.

Send a form submission email.

View the received email in:

Gmail → displays correctly (non-italic).

Outlook desktop → text appears italic.

Expected result / actual result

The email text should display using the Lato font (or fall back to Arial/Helvetica if unavailable), with a normal (non-italic) style — consistent across all email clients.

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This item has been added to our backlog AB#61625

[acoumb]

Hi @jestoniebureauet-debug ,

Thank you for bringing this to our attention, we have added it to the backlog for review in a future sprint.

Adrian