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When viewing emails in Outlook desktop (at least on Windows), emails are not formatted correctly. The same email when viewed through Outlook online as well as gmail looks fine - this seems to be a problem only with Outlook desktop.
It appears the reason for this is that our email templates are "formatted" in our source code so there are line breaks, etc. in places that Outlook doesn't like/understand leading to parsing issues more than likely.
Solves the issue - note the only change was making sure the <!--[if mso]> conditional was all on a line single instead of the ending bracket on the next line.
All email templates need to be reviewed for proper display in at least all major email clients (outlook desktop, outlook online, gmail, etc.).
Signup email
Outlook Desktop
Outlook Online/Gmail
The text was updated successfully, but these errors were encountered:
techfg
changed the title
bug: email templates not displayed/formatted properly in Outlook client
bug: email template content truncated in Outlook desktop client
Feb 4, 2025
When viewing emails in Outlook desktop (at least on Windows), emails are not formatted correctly. The same email when viewed through Outlook online as well as gmail looks fine - this seems to be a problem only with Outlook desktop.
It appears the reason for this is that our email templates are "formatted" in our source code so there are line breaks, etc. in places that Outlook doesn't like/understand leading to parsing issues more than likely.
For example, changing
to
Solves the issue - note the only change was making sure the
<!--[if mso]>
conditional was all on a line single instead of the ending bracket on the next line.All email templates need to be reviewed for proper display in at least all major email clients (outlook desktop, outlook online, gmail, etc.).
Signup email
Outlook Desktop
Outlook Online/Gmail
The text was updated successfully, but these errors were encountered: