Make article more general & add warning about losing logins

Author: jacobgkau

content/clear-cache-and-cookies.md

@@ -19,20 +19,11 @@ section: software-troubleshooting
 tableOfContents: true
 ---
 
-<!--
-- Document Version: 1.0.0
-- Date: (5-21-2021)
-- Author: Nathaniel Warburton, Emma Marshall
-- Contributing Editor(s): Zach Gangwer
--->
+If you're having trouble logging into accounts or performing actions on a website, a good first troubleshooting step is to clear your browser's cache and cookies.
 
-If you are having trouble logging into your account or opening a support ticket, a good first troubleshooting step is to clear your browser's cache and cookies.
+To clear your cookies and web cache, navigate to the Settings menu in your web browser. If you're using Firefox or Chrome, the Settings menu can be found by clicking the 3 stacked lines (Firefox) or dots (Chrome) in the top-right corner.
 
-To clear your cookies and web cache, navigate to the Settings menu in your web browser.
-
-If you are using Firefox or Chrome, you can find settings by looking at the right corner of the navigation bar and clicking the 3 stacked lines (Firefox) or dots (Chrome).
-
-The cache and cookies are located in the Privacy and Security settings and will have an option to delete or clear the stored data.
+Cache and cookie options are located in the Privacy and Security settings and will have an option to delete or clear the stored data. After clearing the browsing data for a website, you'll need to log into it again.
 
 We've included screen captures for both Firefox and Chrome here: