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Describe the bug
When a user changes their membership level, it correctly changes the membership and subscription on the site, but doesn't remove the previous subscription. This would cause a member to continue being billed for the previous level.
Essentially, a new subscription is successfully created in CCBill, but the old one isn't cancelled.
Expected behavior
The previous subscription should be cancelled in CCBill, so that only the new subscription remains active in CCBill.
The text was updated successfully, but these errors were encountered:
misfist
changed the title
Changing Membership Level Doesn't Cancel Old Level with CCBill
Changing Membership Level Doesn't Cancel Old Membership Level Subscription with CCBill
Aug 22, 2024
Describe the bug
When a user changes their membership level, it correctly changes the membership and subscription on the site, but doesn't remove the previous subscription. This would cause a member to continue being billed for the previous level.
Essentially, a new subscription is successfully created in CCBill, but the old one isn't cancelled.
It's possible that this is related to the fact cancelled subscriptions aren't being cancelled in CCBill.
To Reproduce
Steps to reproduce the behavior:
Screenshots
Membership Changed in PMP
Subscription Changed in PMP
CCBill Subscription Not Cancelled
Expected behavior
The previous subscription should be cancelled in CCBill, so that only the new subscription remains active in CCBill.
The text was updated successfully, but these errors were encountered: