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Does not work with Cancel On Next Payment Date Add On #42

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3 tasks
andrewlimaza opened this issue Mar 15, 2024 · 3 comments
Open
3 tasks

Does not work with Cancel On Next Payment Date Add On #42

andrewlimaza opened this issue Mar 15, 2024 · 3 comments

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@andrewlimaza
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andrewlimaza commented Mar 15, 2024

Describe the bug
After installing and activating the Cancel on Next Payment Date Add On, cancelling in PMPro cancels the membership level immediately.

To Reproduce
Steps to reproduce the behavior:

  1. Install Cancel On Next Payment Date Add On
  2. Checkout for a recurring membership account without a membership end date.
  3. Cancel your active membership level.
  4. See that your membership level was removed immediately.

Ticket reference: #552340

Isolating the problem (mark completed items with an [x]):

  • I have deactivated other plugins and confirmed this bug occurs when only Paid Memberships Pro plugin is active.
  • This bug happens with a default WordPress theme active, or Memberlite.
  • I can reproduce this bug consistently using the steps above.
@misfist
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misfist commented May 28, 2024

This is what I'm experiencing.

The behavior I would expect:

  • User's subscription is canceled
  • Membership end date is set to the day their next rebill would have been
  • They are able to access the site at current member level until end date

Is that how it works with other payment systems?

@andrewlimaza
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Other gateways do work like this, we are looking into this for CCBill but there is no ETA when this feature will be available.

@ipokkel
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ipokkel commented Aug 13, 2024

Another ticket reference: #587024

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