Merge pull request #697 from softlayer/20250228

Failed to exchange token article

Author: allmightyspiff

content/article/FailedToExchangeToken.md

@@ -0,0 +1,25 @@
+---
+title: "Failed to Exchange Token"
+description: "How to fix the 'SoftLayer_Exception: Failed to exchange token (HTTP 500)' error"
+date: "2025-02-28"
+tags:
+    - "article"
+    - "sldn"
+    - "authentication"
+    - "errors"
+---
+
+
+# The Fix
+
+The user getting this error will need to have their [IBMid Updated](https://cloud.ibm.com/docs/account?topic=account-iamuserinv&interface=ui#change-ibm-id). 
+
+Basically, just press this button on the users profile page, and link it to a currently valid IBMid
+
+
+<img src="/img/articles/UpdateIBMid.png" alt="Update IBMid" width="100%"/> 
+
+# The Problem
+
+`SoftLayer_Exception: Failed to exchange token (HTTP 500)` Happens because the user on your account is linked to an IBMid that is no longer valid.
+On January 22 2025, an update went out allowing better integration with IBM's IAM policies for Classic Infrastructure users, which requires users be linked to a valid IBMid now.