You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Copy file name to clipboardExpand all lines: src/engage/journeys/event-triggered-journeys-steps.md
+19Lines changed: 19 additions & 0 deletions
Original file line number
Diff line number
Diff line change
@@ -107,6 +107,8 @@ Deleting a Hold Until step can impact downstream steps that rely on it. When you
107
107
108
108
The **Delay** step holds profiles in a journey for a set period before they can proceed to the next step. This enables controlled timing for messages, actions, or other journey events.
109
109
110
+
Unlike the Hold Until step, Delay doesn't depend on a user action: profiles always move down the journey after the time you set. This makes Delay useful for pacing interactions, like spacing out emails, without requiring user engagement.
111
+
110
112
### How Delay works
111
113
112
114
When a journey reaches the Delay step:
@@ -116,7 +118,24 @@ When a journey reaches the Delay step:
116
118
3. If an exit condition is met during the hold period, the profile leaves the journey early.
117
119
4. After the delay ends, the profile moves to the next step in the journey.
118
120
121
+
### Configurable parameters
122
+
123
+
The following table explains the parameters you can configure for the Delay step:
| Duration | Set the delay period in minutes, hours, days, or weeks. |
128
+
| Minimum delay | 5 minutes |
129
+
| Maximum delay | 182 days (approximately 6 months) |
130
+
131
+
### Configure the Delay step
132
+
133
+
1. Drag the Delay step onto the journey canvas, or click **+** to add it.
134
+
2. (Optional:) Give the step a unique name.
135
+
3. Enter a number for the duration and select a time unit (minutes, hours, days, weeks).
136
+
4. Click **Save**.
119
137
138
+
The Delay step helps control the timing of journey actions by pausing profiles for a set period before they continue. This regulates user interactions and prevents premature movement through the journey. If a profile exits the journey while in the Delay step, it does not proceed further.
0 commit comments