Merge pull request #2570 from segmentio/DOC-460-IF

Adding BCR Compliance page to the Privacy docs [DOC-460]

Author: forstisabella

src/_data/sidenav/main.yml

@@ -324,6 +324,8 @@ sections:
       title: Complying With GDPR
     - path: /privacy/user-deletion-and-suppression
       title: User Deletion and Suppression
+  - path: /privacy/account-deletion
+    title: Account & Data Deletion 
   - path: /privacy/faq
     title: Privacy FAQs
 - section_title: Protocols

src/privacy/account-deletion.md

@@ -0,0 +1,50 @@
+---
+title: Account & Data Deletion
+---
+
+Segment allows you to delete specific data relating to an individual end user, all data from associated with a source, or all data within your entire workspace.
+
+## Delete individual user data
+To delete the data for an individual user from you workspace, follow the instructions on the [User Deletion and Suppression](/docs/privacy/user-deletion-and-suppression) page.
+
+## Delete data from a source
+To delete the data for an entire source, email the Customer Success team [([email protected])](mailto:[email protected]) to create a support ticket. In your email to Customer Success, include the following information:
+- Your workplace slug
+- The source from which you'd like to delete data
+- The time frame for the data you'd like to delete*
+
+**Due to the way Segment stores data internally, source-level deletions can only be scoped to one day in granularity. Deletion requests for smaller time frames are not supported.*
+
+> note "Deleting source data"
+> When Segment deletes your data for a particular source, the deletion is not forwarded to sources or data storage providers associated with your account: your data is only removed from Segment's S3 archive buckets. To remove your data from external sources, reach out to the individual source about their deletion practices. 
+
+## Delete your workspace data
+
+Workspace admins can delete all of the data associated with a workspace, including customer data. 
+
+**To delete all data from one workspace:**
+
+1. Sign in to the Segment app, select the workspace you'd like to delete, and click **Settings.**
+2. On the General Settings page, click the **Delete Workspace** button. 
+3. Follow the prompts on the pop-up to delete your workspace. 
+
+**To delete data from all workspaces in which you have workspace admin permissions:**
+
+1. Sign in to the Segment app. 
+2. Navigate to the [User Settings page](https://app.segment.com/settings/user). 
+3. Click the **Delete Account** button, located at the bottom of the page. 
+4. On the popup, enter your password and select **Yep, delete my account anyway!** to delete your account.
+
+After you delete your workspace or account, Segment removes all data associated with each workspace within 30 days in a process called a [complete data purge](#what-is-a-complete-data-purge). For a data purge status update, email the Customer Success team [([email protected])](mailto:[email protected]).
+
+If you do not delete your workspace after you stop using Segment, **your data remains in Segment's internal servers until you submit a written deletion request**.
+
+> warning "Purging data from workspaces deleted prior to March 31, 2022"
+> If you deleted your workspace prior to March 31, 2022, and would like to have data associated with your workspace purged from Segment's S3 archive buckets, email the Customer Success team [([email protected])](mailto:[email protected]) to create a support ticket. In your email to Customer Success, include either the slug or the ID of the workspace you'd like to have purged from internal Segment servers. 
+
+### What is a complete data purge?
+
+A complete data purge is the way Segment removes all workspace and customer data from internal servers across all product areas. To trigger a complete data purge, either [delete your workspace](#how-can-i-delete-data-from-my-workspace) or raise a support ticket with the Customer Success team by emailing [([email protected])](mailto:[email protected]). In your email to Customer Success, include either the slug or the ID of the workspace that you'd like to delete. Deletions related to data purges will *not* be forwarded to your connected third-party destinations or raw data destinations. 
+
+> error " "
+> Segment waits for five calendar days before beginning a complete data purge to safeguard against malicious deletion requests. If you notice your workspace or account has been maliciously deleted, reach out to [[email protected]](mailto:[email protected]) to cancel the data purge. After the five-day grace period, the deletion will be irreversible.

src/privacy/user-deletion-and-suppression.md

@@ -6,7 +6,7 @@ In keeping with Segment's commitment to GDPR and CCPA readiness, Segment offers
 
 [Contact Support](https://segment.com/help/contact/) if you need to process more than 100,000 users within a 30 day period.
 
-> info "Business Plan Customers)"
+> info "Business Plan Customers"
 > If you use this feature to delete data, you can not Replay the deleted data. For standard Replay requests, you must wait for any pending deletions to complete, and you cannot submit new deletion requests for the period of time that Segment replays data for you.
 
 > info ""