Merge pull request #5293 from segmentio/Remove-Zendesk-and-Iterable-

Remove Zendesk and Iterable from Trait Activation

Author: rchinn1

src/engage/trait-activation/id-sync.md

@@ -38,7 +38,6 @@ With Customized setup, you can choose which identifiers you want to map downstre
 - **Segment**: Choose your identifiers from Segment.
 - **Destination**: Choose which identifiers you want to map to from your destination. If the destination doesn't contain the property, then outgoing events may not be delivered to your destination.
 - *Facebook Custom Audiences* and *Google Ads Remarketing Lists* display a dropdown for you to choose available identifiers. 
-- *Iterable* and *Zendesk* autopopulate an open text field which you can modify.
 2. Add an ID strategy. 
 - This is a strategy for a particular identifier which sends either the `last added`, `first added`, or `all` identifiers to your destination.
 3. Click **Save**, then finish building your audience.

src/engage/trait-activation/trait-activation-setup.md

@@ -13,16 +13,11 @@ On this page, you'll learn how to set up the Destination that you'll use to get
 
 You'll first choose a Destinaton to connect to your Audience and use with Trait Activation. Trait Activation supports real-time and batch audiences for the Destinations listed in the table below. Select your Destination, view its Segment documentation, then follow the required setup steps. 
 
-> warning ""
-> For Trait Activation, Segment only supports [Iterable](/docs/connections/destinations/catalog/iterable/) and [Zendesk](/docs/connections/destinations/catalog/zendesk/) during beta. Segment won't support both destinations for Trait Activation after GA.
-
 
 |-----------------------|---------------|---------------------------|
 |Destination            |  Type         |  Required Steps           |
 | [Facebook Custom Audiences](/docs/connections/destinations/catalog/personas-facebook-custom-audiences/) | List | 1. Authorize Facebook Custom Audiences. <br> 2. Create an Audience in Engage and connect to Facebook. <br> 3. Verify that the Audience appears in Facebook. |
 | [Google Ads Remarketing Lists](/docs/connections/destinations/catalog/adwords-remarketing-lists/#overview) | List | 1. Add Google Ads Remarketing Lists as an Engage Destination. <br> 2. Create an Audience in Segment and connect it to Google Ads Remarketing Lists. <br> 3. Confirm that the list is building in Google Ads Audience manager. |
-|[Iterable](/docs/connections/destinations/catalog/iterable/)              | Event         | 1. Add Iterable Destination to your Segment space. <br> 2. Enter your API Key for Iterable.                          |
-|[Zendesk](/docs/connections/destinations/catalog/zendesk/)                | Event         | 1. Add Zendesk to your Segment space. <br> 2. Enter your Zendesk domain (not including `.zendesk.com`) and click **Connect**. <br> 3. From the Zendesk oAuth screen, sign in with your Zendesk credentials. |
 |[Braze Cloud Mode (Actions)](/docs/connections/destinations/catalog/braze-cloud-mode-actions/) | Event | 1. Connect Braze Cloud Mode (Actions) to your Segment space. <br> 2. Add the API Key, App ID, and REST Endpoint connection settings. |
 | [Adobe Target (Actions)](/docs/connections/destinations/catalog/actions-adobe-target-cloud/#available-actions)    | Event      |  1. Connect Adobe Target (Actions) to your Segment space. <br> 2. On the **Settings** tab, input your Adobe Target destination settings. <br> 3. Follow the Destination Actions documentation for [customized mappings](/docs/connections/destinations/actions/#customizing-mappings). <br> 4. Enable the destination and configured mappings.                        |
 | [Salesforce (Actions)](/docs/connections/destinations/catalog/actions-salesforce/) | Event          | 1. Connect Salesforce to your Segment space. <br> 2. Select **Actions** as the destination framework. <br> 3. From the **Settings** tab, authenticate with Salesforce using OAuth. <br> 4. Follow steps in the [Customizing Mappings documentation](/docs/connections/destinations/actions/#customizing-mappings). <br> 5. Enable the Destination and configured mappings.                  |

src/engage/trait-activation/trait-enrichment.md

@@ -9,7 +9,7 @@ Use Trait Enrichment to access Segment profile traits when you sync Audiences to
 
 > info ""
 > The setup steps you'll use for Trait Enrichment depend on the type of Destination [you've connected](/docs/engage/trait-activation/trait-activation-setup/). 
-> - For Iterable, Facebook Custom Audiences, Zendesk, and Google Adwords, use [set up Trait Enrichment](#set-up-trait-enrichment). 
+> - For Facebook Custom Audiences and Google Adwords, use [set up Trait Enrichment](#set-up-trait-enrichment). 
 > - If you're using SendGrid, Braze, or Salesforce Actions, use the [Destination Actions setup steps](#destination-actions-setup). 
 
 > info "Trait Enrichment in beta"
@@ -53,11 +53,7 @@ With Customized setup, you can choose which traits you want to map to your desti
 ### Destination requirements 
 
 The following are a list of destination-specific requirements for using Trait Enrichment. 
-
-#### Iterable
-
-Users can sync as many traits as they would like to Iterable. Iterable doesn't require you to map Segment traits to specific Iterable fields. 
-
+ 
 #### Facebook Custom Audiences
 
 You can only sync the following traits to Facebook:
@@ -77,9 +73,6 @@ You can only sync the following traits to Facebook:
 
 Each trait you select must map to a Facebook key.
 
-#### Zendesk
-
-If you're using Zendesk, you must include the `firstName` and `lastName` traits as part your mapping. 
 
 #### Google Ads Remarketing Lists