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[Wootric by InMoment](https://www.wootric.com/?utm_source=segmentio&utm_medium=docs&utm_campaign=partners) is the modern customer feedback management platform that brands around the globe use to make experience their competitive advantage.
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[InMoment (formerly Wootric)](https://www.wootric.com/?utm_source=segmentio&utm_medium=docs&utm_campaign=partners) is the modern customer feedback management platform that brands around the globe use to make experience their competitive advantage.
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The Wootric by InMoment Destination is open-source. You can browse the code [on GitHub](https://github.com/segment-integrations/analytics.js-integration-wootric).
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The InMoment Destination is open-source. You can browse the code [on GitHub](https://github.com/segment-integrations/analytics.js-integration-wootric).
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This document was last updated on January 23, 2020. If you notice any gaps, out-dated information or simply want to leave some feedback to help us improve our documentation, [contact Wootric by InMoment Support](mailto:[email protected])!
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This document was last updated on January 23, 2020. If you notice any gaps, out-dated information or simply want to leave some feedback to help us improve our documentation, [contact InMoment Support](mailto:[email protected])!
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## Getting Started
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{% include content/connection-modes.md %}
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1. From the Segment web app, click **Catalog**.
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2. Search for "Wootric by InMoment" in the Catalog, select it, and choose which of your sources to connect the destination to.
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3. In the destination settings, enter your Wootric by InMoment "Account Token".
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You can retrieve this from your **Wootric by InMoment Settings > Your unique Account Token**. It should look like `NPS-XXXXXXXX`.
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4. If you're using Segment's client-side `analytics.js` library, your changes appear in the Segment CDN in about 45 minutes, and then Analytics.js starts asynchronously loading Wootric by InMoment's Javascript library onto the page and begins sending data.
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2. Search for "InMoment (Wootric)" in the Catalog, select it, and choose which of your sources to connect the destination to.
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3. In the destination settings, enter your InMoment "Account Token".
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You can retrieve this from your **InMoment Settings > Your unique Account Token**. It should look like `NPS-XXXXXXXX`.
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4. If you're using Segment's client-side `analytics.js` library, your changes appear in the Segment CDN in about 45 minutes, and then Analytics.js starts asynchronously loading InMoment's Javascript library onto the page and begins sending data.
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### Mobile
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1. For mobile implementations additional settings are required. Navigate to your Wootric by InMoment Settings > API to add in your "Client ID" and "Client Secret" to the respective parts of the Segment Settings UI.
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1. For mobile implementations additional settings are required. Navigate to your InMoment Settings > API to add in your "Client ID" and "Client Secret" to the respective parts of the Segment Settings UI.
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**IMPORTANT:** The incoming responses and surveys will not be tied to a user until you [identify](https://segment.com/docs/connections/destinations/catalog/wootric-by-inmoment/#identify) your user.
When you call Identify, the user's information is passed to Wootric by InMoment to check eligibility during survey responses. Segment's special traits recognized as Wootric by InMoment's standard user profile fields (in parentheses) are:
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When you call Identify, the user's information is passed to InMoment to check eligibility during survey responses. Segment's special traits recognized as InMoment's standard user profile fields (in parentheses) are:
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| Segment Parameter |Wootric by InMoment Parameter | Description |
|`email`|`wootricSettings.email`| The email of this user. |
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|`createdAt`|`wootricSettings.created_at`| ISO 8610 timestamp. Wootric requires the timestamp to be rounded to the nearest second so we will make this conversion for you. |
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|`language`|`wootricSettings.language`| Language for Wootric's Net Promoter Score (NPS). |
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|`createdAt`|`wootricSettings.created_at`| ISO 8610 timestamp. InMoment requires the timestamp to be rounded to the nearest second so we will make this conversion for you. |
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|`language`|`wootricSettings.language`| Language for Net Promoter Score (NPS). |
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## Track
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When you call Track, the user’s information is passed along with the event name to Wootric by InMoment to check eligibility during survey responses.
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When you call Track, the user’s information is passed along with the event name to InMoment to check eligibility during survey responses.
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> note ""
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> **Note**: this only works if you enable Targeted Sampling in your Wootric by InMoment account. The event name must be exactly the same as the one used in the Track call.
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> **Note**: this only works if you enable Targeted Sampling in your InMoment account. The event name must be exactly the same as the one used in the Track call.
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## Page
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@@ -63,12 +66,12 @@ If you aren't familiar with the Segment Spec, you should first read about what t
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analytics.page()
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```
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Segment sends Page calls to Wootric by InMoment as a `pageview`.
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Segment sends Page calls to InMoment as a `pageview`.
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When you call Page, Wootric by InMoment tracks the URL, page name, and page path that you are currently on. You can use this information in the Wootric by InMoment Settings to trigger surveys by using Wootric by InMoment's Targeted Sampling feature.
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Wootric by InMoment recognizes the following Segment Page properties as the following page fields:
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When you call Page, InMoment tracks the URL, page name, and page path that you are currently on. You can use this information in the InMoment Settings to trigger surveys by using InMoment's Targeted Sampling feature.
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InMoment recognizes the following Segment Page properties as the following page fields:
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| Segment Parameter |Wootric by InMoment Parameter | Description |
|`name`|`wootricSettings.email`| The name assigned to this page. |
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|`path`|`wootricSettings.page_info.path`| The path portion of the URL of the page. Equivalent to the canonical path which defaults to `location.pathname` from the DOM API. |
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