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Co-authored-by: Néda <[email protected]>
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bene2k1 and nerda-codes authored Feb 5, 2025
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12 changes: 6 additions & 6 deletions pages/webhosting/troubleshooting/cant-access-website-mail.mdx
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---
meta:
title: Troubleshooting mail or website access issues
description: This page suggests solutions if you cannot access your mail or website.
title: Troubleshooting email or website access issues
description: This page suggests solutions if you cannot access your emails or website.
content:
h1: Troubleshooting mail or website access issues
paragraph: This page suggests solutions if you cannot access your mail or website.
h1: Troubleshooting email or website access issues
paragraph: This page suggests solutions if you cannot access your emails or website.
tags: web-hosting troubleshooting
dates:
validation: 2025-02-05
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---

## Problem
You are unable to access your mail or website.
You are unable to access your emails or website.

### Symptoms
- The website does not load or shows an error.
Expand All @@ -31,7 +31,7 @@ You are unable to access your mail or website.
#### Check if DNS records are set up correctly or need time to propagate
- Verify your domain's DNS records in [Scaleway’s DNS management interface](/webhosting/how-to/configure-dns-webhosting/).
- Use a DNS checker (e.g., [whatsmydns.net - DNS Propagation Checker](https://www.whatsmydns.net/)) to ensure your domain resolves correctly.
- If you've recently updated DNS settings, allow **up to 48 hours** for full propagation.
- If you have recently updated DNS settings, allow **up to 48 hours** for full propagation.

#### Check if firewall or security restrictions may prevent access
- Try accessing your website from a different network or mobile data.
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12 changes: 6 additions & 6 deletions pages/webhosting/troubleshooting/troubleshooting-email.mdx
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---
meta:
title: Troubleshooting mail delivery issues
description: This page suggests solutions for common mail delivery problems.
title: Troubleshooting email delivery issues
description: This page suggests solutions for common email delivery problems.
content:
h1: Troubleshooting mail delivery issues
paragraph: This page suggests solutions for common mail delivery problems.
h1: Troubleshooting email delivery issues
paragraph: This page suggests solutions for common email delivery problems.
tags: web-hosting troubleshooting
dates:
validation: 2025-02-05
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---

## Problem
You are facing you're experiencing issues with sending or receiving emails using your Web Hosting.
You are experiencing issues with sending or receiving emails using your Web Hosting.

### Symptoms
- Emails are not being received or sent.
Expand Down Expand Up @@ -63,5 +63,5 @@ If your server's IP address has been flagged for sending spam, email providers m
#### Solution
- Check if your IP is blacklisted using [MXToolbox Blacklist Checker](https://mxtoolbox.com/blacklists.aspx).
- Scan your devices (desktop computers, laptops, mobile phones, ..) for malware or compromised email accounts.
- If blacklisted, contact our [technical support](https://console.scaleway.com/support) for furher assistance.
- If blacklisted, contact our [technical support](https://console.scaleway.com/support) for further assistance.
- *Optional:* Order a dedicated IP address in the Scaleway console, reserved for emails sent and received by domain names linked to your Web Hosting.

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