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Co-authored-by: Jessica <[email protected]>
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pages/webhosting/troubleshooting/troubleshooting-email.mdx

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@@ -32,7 +32,7 @@ Your email client or application may have incorrect IMAP/POP3 settings, preventi
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- Check your SMTP server address, port, and authentication method in your email client.
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- Use the correct SMTP settings provided for your mailbox:
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- **Incoming mail Server:** `yourdomain.com` *(or as provided by the instructions in your hosting panel)*
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- **Port:** `993` (IMAP, recommened) or `995` (POP3)
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- **Port:** `993` (IMAP, recommended) or `995` (POP3)
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- **Authentication:** Enabled (use your email credentials)
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- Ensure your firewall or ISP is not blocking any of these ports.
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@@ -55,7 +55,7 @@ Your email client or application may have incorrect SMTP settings, preventing em
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#### Solution
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Update your DNS zone with the recommended settings for your Web Hosting plan from the ***DNS verification** tab in the Scaleway console.
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### IP Address blacklisted for spam activity
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### IP address blacklisted for spam activity
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#### Cause
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If your server's IP address has been flagged for sending spam, email providers may reject your messages.
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