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Copy file name to clipboardExpand all lines: pages/account/concepts.mdx
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## Active session
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An active session begins when a computer or device signs into your account. To connect you to your account, Scaleway uses JSON Web Tokens (JWT). JWT allows secure transmission of information between parties through tokens. These parties can be users, servers, or any other combination of services. In the case of Scaleway, when a user connects to their account (e.g. via an email address and password), we generate a token, associate it with the session and send it to the user. The token is composed of a header, a payload, and a signature. You can see the list of your active sessions in the [Scaleway console](https://console.scaleway.com/account/user/profile), to get an overview of all devices that are signed in and recently active on your account.
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An active session begins when a computer or device signs into your account. To connect you to your account, Scaleway uses JSON Web Tokens (JWT). JWT allows secure transmission of information between parties through tokens. These parties can be users, servers, or any other combination of services. In the case of Scaleway, when a user connects to their account (e.g. via an email address and password), we generate a token, associate it with the session and send it to the user. The token is composed of a header, a payload, and a signature. You can see the list of your active sessions in the [Scaleway console](https://console.scaleway.com/settings/account/security), to get an overview of all devices that are signed in and recently active on your account.
Copy file name to clipboardExpand all lines: pages/account/faq.mdx
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</Message>
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### Where can I find my Organization ID?
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You can find your Organization ID by accessing the [Settings](https://console.scaleway.com/organization/settings) page of your Organization dashboard.
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You can find your Organization ID by accessing the [Settings](https://console.scaleway.com/settings/organization/information) page of your Organization.
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You can also click the **Copy ID** button next to the Organization name to do so.
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### How do I change my email address?
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To change your email address:
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1.On the [Scaleway console](https://console.scaleway.com), go to your [profile](https://console.scaleway.com/account/profile).
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1.Access your account's [Profile Settings](https://console.scaleway.com/settings/account/profile).
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2. Under the section **User information**, click **Edit profile**.
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3. Enter a new address under **Email address**, then click **Confirm changes** to save your modification.
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4. Confirm your new email address by clicking the link sent to your inbox.
Copy file name to clipboardExpand all lines: pages/account/how-to/close-account.mdx
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</Message>
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1. Access the [Settings](https://console.scaleway.com/organization/settings) tab of your Organization dashboard.
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<Messagetype="note">
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Alternatively, click your profile icon and name on the top-right navigation menu to go to the [User Account](https://console.scaleway.com/account/profile) page.
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</Message>
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1. Access your Organization [Settings](https://console.scaleway.com/settings/organization/information).
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2. Scroll down to the **Close account** section.
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3. Click the **Close account** button.
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4. Type **Close**, then click **Continue closing** to confirm your decision, once you have read and agreed with the deletion terms.
Copy file name to clipboardExpand all lines: pages/account/how-to/configure-support-plans.mdx
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Refer to the [Understanding support plans](/account/reference-content/understanding-support-plans) documentation page to learn more about each available plan.
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</Message>
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1. Scroll to the **Support plan** section in your Organization dashboard.
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<Messagetype="note">
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Alternatively, click the question mark icon on the top menu to go directly to the console Help Center.
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</Message>
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2. Click **Upgrade plan**. You are redirected to the **Support plans** tab of the console Help Center.
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1. Access your Organization [Settings](https://console.scaleway.com/settings/organization/information).
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2. Scroll to the **My support** section.
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<Lightboximage={image}alt="" />
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3. Click **Select** to select a plan.
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3. Click **Select** to select a new plan.
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A pop-up displays a disclaimer message informing you that:
Copy file name to clipboardExpand all lines: pages/account/how-to/manage-my-personal-data-gdpr.mdx
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## How to access your personal data
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1. Click your profile icon and name on the top-right navigation menu to go to the [User Account](https://console.scaleway.com/account/privacy) page.
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2. Click the **My Privacy** tab.
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3. Scroll to the **Access your personal data** panel.
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4. Check the first box to obtain information about your personal data processed by scaleway.
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5. Check the second box to obtain a copy of your personal data processed by Scaleway.
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6. Check the box marked **I certify that I have the necessary rights to make this request**.
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7. Click **Send request**.
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1. Access your account's [Privacy Settings](https://console.scaleway.com/settings/account/privacy).
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2. Scroll to the **Access your personal data** panel.
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3. Check the first box to obtain information about your personal data processed by Scaleway.
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4. Check the second box to obtain a copy of your personal data processed by Scaleway.
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5. Check the box marked **I certify that I have the necessary rights to make this request**.
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6. Click **Send request**.
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## How to rectify your personal data
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1. Click your profile icon and name on the top-right navigation menu to go to the [User Account](https://console.scaleway.com/account/privacy) page.
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2. Click the **My Privacy** tab.
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3. Scroll to the **Rectify your personal data** panel.
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4. Click the **User Profile** link.
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5. In the **User Information** panel, click **Edit Profile**.
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6. Edit your first name, last name, email address, and preferred language as required.
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7. Click **Confirm changes**.
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1. Access your account's [Privacy Settings](https://console.scaleway.com/settings/account/privacy).
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2. Scroll to the **Rectify your personal data** panel.
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3. Click the **User Profile** link.
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4. In the **User Information** panel, click **Edit Profile**.
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5. Edit your first name, last name, email address, and preferred language as required.
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6. Click **Confirm changes**.
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## How to exercise your right to data portability
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In exercising your right to data portability, you have the right to have your personal data transmitted directly elsewhere, where technically feasible.
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1. Click your profile icon and name on the top-right navigation menu to go to the [User Account](https://console.scaleway.com/account/privacy) page.
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2. Click the **My Privacy** tab.
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3. Scroll to the **Exercise your right to data portability** panel.
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4. Check the box marked **I certify that I have the necessary rights to make this request**.
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5. Click **Send your request**.
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1. Access your account's [Privacy Settings](https://console.scaleway.com/settings/account/privacy).
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2. Scroll to the **Exercise your right to data portability** panel.
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3. Check the box marked **I certify that I have the necessary rights to make this request**.
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4. Click **Send your request**.
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## How to request to limit the processing of your personal data
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1. Click your profile icon and name on the top-right navigation menu to go to the [User Account](https://console.scaleway.com/account/privacy) page.
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2. Click the **My Privacy** tab.
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3. Scroll to the **Manage the use of your personal data** panel.
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4. Under **Limit the processing of my personal data**, check the box that best describes the nature of your request.
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5. Use the text box to provide any further relevant information.
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6. Check the box marked **I certify that I have the necessary rights to make this request**.
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7. Click **Send request**.
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1. Access your account's [Privacy Settings](https://console.scaleway.com/settings/account/privacy).
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2. Scroll to the **Manage the use of your personal data** panel.
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3. Under **Limit the processing of my personal data**, check the box that best describes the nature of your request.
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4. Use the text box to provide any further relevant information.
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5. Check the box marked **I certify that I have the necessary rights to make this request**.
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6. Click **Send request**.
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## How to erase your account and personal data
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Before requesting your personal data be deleted, ensure all your invoices are paid, and no resources are running. **Your request to erase your account will fail if you have unpaid consumption.**
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</Message>
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1. Click your profile icon and name on the top-right navigation menu to go to the [User Account](https://console.scaleway.com/account/privacy) page.
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2. Click the **My Privacy** tab.
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3. Scroll down to the **Erase my personal data** panel.
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4. Click the **Send request** button once you have read and agreed with the warning message.
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5. Type **Erase**, then click **Send request** to confirm your decision.
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1. Access your account's [Privacy Settings](https://console.scaleway.com/settings/account/privacy).
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2. Scroll down to the **Erase my personal data** panel.
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3. Click the **Send request** button once you have read and agreed with the warning message.
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4. Type **Erase**, then click **Send request** to confirm your decision.
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A message appears to confirm that your account and personal data will be erased soon. The process can take up to 72 hours.
Copy file name to clipboardExpand all lines: pages/account/how-to/use-2fa.mdx
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## How to enable MFA
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1. Click your profile icon and name on the top-right navigation menu to go to the [User Account](https://console.scaleway.com/account/security) page.
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2. Click the **My security** tab.
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1. Go to your account's [Security](https://console.scaleway.com/settings/account/security) page.
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<Messagetype="important">
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If you are logged in as an [IAM Member](/iam/concepts/#member), click **Credentials** in your user overview page and scroll down to the **Multifactor authentication** section.
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</Message>
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3. Click **Enable MFA**, in the **Multifactor authentication** section. A pop-up displays.
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4. Enter the code shown on the pop-up into your MFA app, or scan the QR code into your app.
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2. Click **Enable MFA**, in the **Multifactor authentication** section. A pop-up displays.
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3. Enter the code shown on the pop-up into your MFA app, or scan the QR code into your app.
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Your app sets up MFA for your Scaleway account and displays a 6-digit code.
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5. Enter the 6-digit authentication code given by your app into the pop-up box, then click **Submit**. A pop-up displays.
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6. Download or copy the backup codes shown, and save them in a safe place. These codes will be the only way to regain access to your account without your MFA app.
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4. Enter the 6-digit authentication code given by your app into the pop-up box, then click **Submit**. A pop-up displays.
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5. Download or copy the backup codes shown, and save them in a safe place. These codes will be the only way to regain access to your account without your MFA app.
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MFA is now enabled on your account.
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If you have lost access to your account and are not able to log in, follow the [Cannot log into my account](/account/troubleshooting/cannot-log-into-my-account/) troubleshooting procedure.
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</Message>
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1. Click your profile icon and name on the top-right navigation menu to go to the [User Account](https://console.scaleway.com/account/security) page.
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2. Click the **My security** tab.
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3. Click **Update MFA**, in the **Multifactor authentication** section. A pop-up displays.
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4. Enter the code shown on the pop-up into your MFA app, or scan the QR code into your app.
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1. Go to your account's [Security](https://console.scaleway.com/settings/account/security) page.
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2. Click **Update MFA**, in the **Multifactor authentication** section. A pop-up displays.
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3. Enter the code shown on the pop-up into your MFA app, or scan the QR code into your app.
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Your app sets up MFA for your Scaleway account and displays a 6-digit code.
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5. Enter the 6-digit code given by your app into the pop-up box, and click **Submit**. A pop-up displays.
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6. Download or copy the backup codes shown, and save them in a safe place. These codes will be the only way to regain access to your account without your MFA app.
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4. Enter the 6-digit code given by your app into the pop-up box, and click **Submit**. A pop-up displays.
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5. Download or copy the backup codes shown, and save them in a safe place. These codes will be the only way to regain access to your account without your MFA app.
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## How to disable MFA
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<Messagetype="important">
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You cannot disable MFA if you are a Member of one or more Organizations where MFA is enforced. If you wish to disable MFA, you must first leave these Organizations. If you do not know which of your Organizations enforce MFA, follow the procedure below until step 3. The Organizations will be listed in the **Disable MFA** pop-up.
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</Message>
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1. Click your profile icon and name on the top-right navigation menu to go to the [User Account](https://console.scaleway.com/account/security) page.
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2. Click the **My security** tab.
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3. Click **Disable MFA**, in the **Multifactor authentication** section. A pop-up displays.
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4. Type **DISABLE** in the box to confirm, then click **Disable**.
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1. Go to your account's [Security](https://console.scaleway.com/settings/account/security) page.
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2. Click **Disable MFA**, in the **Multifactor authentication** section. A pop-up displays.
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3. Type **DISABLE** in the box to confirm, then click **Disable**.
Copy file name to clipboardExpand all lines: pages/account/how-to/verify-identity.mdx
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- A Scaleway account logged into the [console](https://console.scaleway.com)
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- A valid payment method linked to your account
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1. Click **Add ID document** under **(Optional) Verify my ID document** on the [Organization dashboard](https://console.scaleway.com/organization/). You can also verify your identity from the [Settings tab](https://console.scaleway.com/organization/settings) of your Organization dashboard.
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1. Click **Add ID document** under **(Optional) Verify my ID document** on the [Organization dashboard](https://console.scaleway.com/organization/). You can also verify your identity on your Organization [Settings](https://console.scaleway.com/settings/organization/information) page.
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