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docs/getting-started/troubleshooting.html

@@ -53,7 +53,11 @@
         </script></nav></div><div class="container mainContainer"><div class="wrapper"><div class="post"><header class="postHeader"><h1 class="postHeaderTitle">Troubleshooting</h1></header><article><div><span><h2><a class="anchor" aria-hidden="true" id="can-t-see-cast-button-no-cast-devices-available"></a><a href="#can-t-see-cast-button-no-cast-devices-available" aria-hidden="true" class="hash-link"><svg class="hash-link-icon" aria-hidden="true" height="16" version="1.1" viewBox="0 0 16 16" width="16"><path fill-rule="evenodd" d="M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z"></path></svg></a>Can't see Cast Button / No Cast Devices Available</h2>
 <p>This is by far the most common problem with this library. Before creating an issue, please read through this list of known solutions to see if anything helps:</p>
 <ul>
+<li><p>Note that some devices (e.g. TVs) don't use the native Cast SDK protocol, so even if it appears that apps like YouTube are able to Cast, they're in fact communicating directly with their counterpart app on the TV, not using the Cast SDK. Officially, only Chromecast, Android TV, and devices with an official Chromecast logo are supported by the SDK.</p></li>
+<li><p>Test if you can <a href="https://support.google.com/chromecast/answer/3228332">Cast from Chrome browser</a>.</p></li>
 <li><p>Try the Google Home, YouTube, or another Cast-enabled app to make sure they can see the Cast device you're trying to connect to.</p></li>
+<li><p>Test with the reference <a href="https://github.com/googlecast/CastVideos-ios">CastVideos-ios</a> or <a href="https://github.com/googlecast/CastVideos-android">CastVideos-android</a> apps.</p></li>
+<li><p>If any of the above don't see the device, it doesn't support the Google Cast SDK, and you won't be able to cast to it using this library.</p></li>
 <li><p>Make sure you've completed all the steps in <a href="./installation">Installation</a> and <a href="./setup">Setup</a>.</p></li>
 <li><p>Read through <a href="https://developers.google.com/cast/docs/discovery">Discovery Troubleshooting</a> in the Google Cast documentation.</p></li>
 <li><p>If using a custom receiver application in the <a href="https://cast.google.com/publish">Google Cast SDK Developer Console</a> that's Unpublished, make sure you register your device in the <strong>Cast Receiver Devices</strong>. Once you do that, you need to wait about 15 minutes and then restart your Cast device.</p></li>

docs/getting-started/troubleshooting/index.html

@@ -53,7 +53,11 @@
         </script></nav></div><div class="container mainContainer"><div class="wrapper"><div class="post"><header class="postHeader"><h1 class="postHeaderTitle">Troubleshooting</h1></header><article><div><span><h2><a class="anchor" aria-hidden="true" id="can-t-see-cast-button-no-cast-devices-available"></a><a href="#can-t-see-cast-button-no-cast-devices-available" aria-hidden="true" class="hash-link"><svg class="hash-link-icon" aria-hidden="true" height="16" version="1.1" viewBox="0 0 16 16" width="16"><path fill-rule="evenodd" d="M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z"></path></svg></a>Can't see Cast Button / No Cast Devices Available</h2>
 <p>This is by far the most common problem with this library. Before creating an issue, please read through this list of known solutions to see if anything helps:</p>
 <ul>
+<li><p>Note that some devices (e.g. TVs) don't use the native Cast SDK protocol, so even if it appears that apps like YouTube are able to Cast, they're in fact communicating directly with their counterpart app on the TV, not using the Cast SDK. Officially, only Chromecast, Android TV, and devices with an official Chromecast logo are supported by the SDK.</p></li>
+<li><p>Test if you can <a href="https://support.google.com/chromecast/answer/3228332">Cast from Chrome browser</a>.</p></li>
 <li><p>Try the Google Home, YouTube, or another Cast-enabled app to make sure they can see the Cast device you're trying to connect to.</p></li>
+<li><p>Test with the reference <a href="https://github.com/googlecast/CastVideos-ios">CastVideos-ios</a> or <a href="https://github.com/googlecast/CastVideos-android">CastVideos-android</a> apps.</p></li>
+<li><p>If any of the above don't see the device, it doesn't support the Google Cast SDK, and you won't be able to cast to it using this library.</p></li>
 <li><p>Make sure you've completed all the steps in <a href="./installation">Installation</a> and <a href="./setup">Setup</a>.</p></li>
 <li><p>Read through <a href="https://developers.google.com/cast/docs/discovery">Discovery Troubleshooting</a> in the Google Cast documentation.</p></li>
 <li><p>If using a custom receiver application in the <a href="https://cast.google.com/publish">Google Cast SDK Developer Console</a> that's Unpublished, make sure you register your device in the <strong>Cast Receiver Devices</strong>. Once you do that, you need to wait about 15 minutes and then restart your Cast device.</p></li>