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Account recovery request #6120

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Closed
3 tasks done
wangp-h opened this issue Apr 15, 2025 · 2 comments
Closed
3 tasks done

Account recovery request #6120

wangp-h opened this issue Apr 15, 2025 · 2 comments
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account-recovery Users needing assistance with account recovery

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@wangp-h
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wangp-h commented Apr 15, 2025

PyPI Username

781757836

Reason for request

I recently changed my phone, which caused me to lose my 2FA authentication app and security token. Please help me with account recovery.

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
@wangp-h wangp-h added the account-recovery Users needing assistance with account recovery label Apr 15, 2025
@github-project-automation github-project-automation bot moved this to New/Triage in Account Recovery Apr 15, 2025
@Thespi-Brain
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Hi @wangp-h,

I have initiated an account recovery process and an email is being sent to the primary email address associated with your account. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

@Thespi-Brain Thespi-Brain moved this from New/Triage to Verification in Process in Account Recovery Apr 15, 2025
@Thespi-Brain
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Hi @wangp-h,

Thanks for completing the verification process. The verification was successful! Your 2FA has been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.

@github-project-automation github-project-automation bot moved this from Verification in Process to Complete in Account Recovery Apr 17, 2025
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Labels
account-recovery Users needing assistance with account recovery
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