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Account recovery request #6097

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Closed
3 tasks done
DiamondGotCat opened this issue Apr 11, 2025 · 5 comments
Closed
3 tasks done

Account recovery request #6097

DiamondGotCat opened this issue Apr 11, 2025 · 5 comments
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account-recovery Users needing assistance with account recovery

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@DiamondGotCat
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PyPI Username

DiamondGotCat

Reason for request

Lost access to email address, 2FA Application, and security token.
I know this is difficult, but I created the account a long time ago and I can't get through all of the recovery steps.
Please, I need help.

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
@DiamondGotCat DiamondGotCat added the account-recovery Users needing assistance with account recovery label Apr 11, 2025
@DiamondGotCat
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I found the API access token... Can I use API access token for Recovery?

@Thespi-Brain
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Hi @DiamondGotCat,

Since you are not sure which email address to login with, let's start there first. Please contact [email protected] with an email address that you would like your account to be associated with and please reference this link (#6097). We will proceed from there. Thanks!

@github-project-automation github-project-automation bot moved this to New/Triage in Account Recovery Apr 11, 2025
@Thespi-Brain Thespi-Brain moved this from New/Triage to Awaiting Response in Account Recovery Apr 11, 2025
@Thespi-Brain Thespi-Brain added the status: awaiting response Needs more information before proceeding label Apr 11, 2025
@DiamondGotCat
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Thanks for Reply.
I sent E-Mail to [email protected] with URL of This Issue(#6097).

@Thespi-Brain
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Hi @DiamondGotCat,

Thanks for sending over your preferred email. I have initiated an account recovery process and instructions are being sent to your preferred email address. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

@Thespi-Brain Thespi-Brain removed the status: awaiting response Needs more information before proceeding label Apr 14, 2025
@Thespi-Brain Thespi-Brain moved this from Awaiting Response to Verification in Process in Account Recovery Apr 14, 2025
@Thespi-Brain
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Hi @DiamondGotCat,

Thanks for completing the verification process. The verification was successful! I have updated the primary email address on the account. Your 2FA has been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.

@github-project-automation github-project-automation bot moved this from Verification in Process to Complete in Account Recovery Apr 15, 2025
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Labels
account-recovery Users needing assistance with account recovery
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