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Account recovery request #5828

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Closed
3 tasks done
mkpvishnu opened this issue Mar 6, 2025 · 2 comments
Closed
3 tasks done

Account recovery request #5828

mkpvishnu opened this issue Mar 6, 2025 · 2 comments
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account-recovery Users needing assistance with account recovery

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@mkpvishnu
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PyPI Username

mkpvishnu

Reason for request

Lost access to 2Fa auth methods

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
@mkpvishnu mkpvishnu added the account-recovery Users needing assistance with account recovery label Mar 6, 2025
@github-project-automation github-project-automation bot moved this to New/Triage in Account Recovery Mar 7, 2025
@Thespi-Brain
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Hi @mkpvishnu,

In order to start the account recovery process to reset your 2FA and recovery codes, your account needs to have a valid/active link to a public repo of your project. Unfortunately, when I took a look into your account, there was no such active link.

What I can offer as a workaround is for you to send an email to [email protected] confirming your intent to reset your 2FA and recovery codes with a link to this issue (#5828). There will be a 7 day wait period from that email as part of our verification/security policy, after which we will go ahead and reset your account and go from there. Thanks!

@Thespi-Brain Thespi-Brain moved this from New/Triage to Awaiting Response in Account Recovery Mar 7, 2025
@Thespi-Brain Thespi-Brain added the status: awaiting response Needs more information before proceeding label Mar 7, 2025
@Thespi-Brain Thespi-Brain removed the status: awaiting response Needs more information before proceeding label Apr 10, 2025
@Thespi-Brain Thespi-Brain moved this from Awaiting Response to Verification in Process in Account Recovery Apr 10, 2025
@Thespi-Brain
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Hi @mkpvishnu,

Your 2FA has been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.

@github-project-automation github-project-automation bot moved this from Verification in Process to Complete in Account Recovery Apr 16, 2025
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Labels
account-recovery Users needing assistance with account recovery
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