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Account recovery request #5680

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Closed
3 tasks done
Yu-python opened this issue Feb 15, 2025 · 3 comments
Closed
3 tasks done

Account recovery request #5680

Yu-python opened this issue Feb 15, 2025 · 3 comments
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account-recovery Users needing assistance with account recovery

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@Yu-python
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Yu-python commented Feb 15, 2025

PyPI Username

py_300

Reason for request

Lost 2FA authentication app or security token

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
@Yu-python Yu-python added the account-recovery Users needing assistance with account recovery label Feb 15, 2025
@Thespi-Brain
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Hi @Yu-python,

In order to start the account recovery process to reset your 2FA and recovery codes, your account needs to have a valid/active link to a public repo of your project. Unfortunately, when I took a look into your account, there was no such active link.

What I can offer as a workaround is for you to send an email to [email protected] confirming your intent to reset your 2FA and recovery codes with a link to this issue (#5680). There will be a 7 day wait period from that email as part of our verification/security policy, after which we will go ahead and reset your account and go from there. Thanks!

@github-project-automation github-project-automation bot moved this to New/Triage in Account Recovery Feb 18, 2025
@Thespi-Brain Thespi-Brain moved this from New/Triage to Verification in Process in Account Recovery Feb 18, 2025
@Thespi-Brain Thespi-Brain moved this from Verification in Process to Awaiting Response in Account Recovery Feb 18, 2025
@Thespi-Brain Thespi-Brain added the status: awaiting response Needs more information before proceeding label Feb 18, 2025
@Yu-python
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Yu-python commented Feb 19, 2025 via email

@Thespi-Brain
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Looks like user was able to resolve it on their own, closing!

@github-project-automation github-project-automation bot moved this from Awaiting Response to Complete in Account Recovery Apr 19, 2025
@Thespi-Brain Thespi-Brain removed the status: awaiting response Needs more information before proceeding label Apr 19, 2025
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Labels
account-recovery Users needing assistance with account recovery
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