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Account recovery request #5264

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Closed
3 tasks done
Lrs50 opened this issue Dec 9, 2024 · 2 comments
Closed
3 tasks done

Account recovery request #5264

Lrs50 opened this issue Dec 9, 2024 · 2 comments
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account-recovery Users needing assistance with account recovery

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@Lrs50
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Lrs50 commented Dec 9, 2024

PyPI Username

lrs5

Reason for request

Dear PyPI Support Team,

I am encountering an issue where the email verification request is not arriving in my inbox, even though the email address I provided is correct. I have double-checked the address and confirmed that there are no typos or errors, yet I have not received the verification email.

I have also checked my spam and junk folders to ensure it hasn't been filtered there, but I still cannot find the email.

Could you please assist me in resolving this issue? I would appreciate any guidance or actions that can be taken to help complete the verification process.

Thank you for your help.

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
@Lrs50 Lrs50 added the account-recovery Users needing assistance with account recovery label Dec 9, 2024
@Thespi-Brain
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Hi @Lrs50,

I took a look into your account and according to the logs, the verification emails were sent and your email was verified. Are you still having trouble? Let me know!

@Thespi-Brain Thespi-Brain moved this to Awaiting Response in Account Recovery Dec 11, 2024
@Thespi-Brain Thespi-Brain added the status: awaiting response Needs more information before proceeding label Dec 11, 2024
@Thespi-Brain
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Closing due to non response and it looks resolved as well!

@github-project-automation github-project-automation bot moved this from Awaiting Response to Complete in Account Recovery Apr 18, 2025
@Thespi-Brain Thespi-Brain removed the status: awaiting response Needs more information before proceeding label Apr 18, 2025
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Labels
account-recovery Users needing assistance with account recovery
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