Skip to content

Commit 44acabd

Browse files
AaronoftheagesAaronoftheages
authored
Merge pull request #211 from Aaronoftheages/SUP-4667_Update_s0002_KB_Article
(SUP-4667) Documentation from Perforce1 added to S0002 self Service Steps
2 parents fe349ee + f2a5c07 commit 44acabd

File tree

1 file changed

+2
-2
lines changed

1 file changed

+2
-2
lines changed

‎README.md‎

Lines changed: 2 additions & 2 deletions
Original file line numberDiff line numberDiff line change
@@ -241,8 +241,8 @@ Refer below for next steps when any indicator reports a `false`.
241241

242242
| Indicator ID | Description | Self-service steps | What to include in a Support ticket |
243243
|--------------|------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
244-
| S0001 | Determines if the puppet service is running on agents. | See [documentation](https://portal.perforce.com/s/article/Why-is-puppet-service-not-running) | If the service fails to start, open a Support ticket referencing S0001, and provide `syslog` and any errors output when attempting to restart the service. |
245-
| S0002 | Determines if the pxp-agent service is running. | Starts the pxp-agent service - `puppet resource service pxp-agent ensure=running` | If the service fails to start, open a Support ticket referencing S0002, provide `syslog` any errors output when attempting to restart the service, and `/var/log/puppetlabs/pxp-agent/pxp-agent.log` |
244+
| S0001 | Determines if the puppet service is running on agents. | See [documentation](https://portal.perforce.com/s/article/Why-is-puppet-service-not-running) | If the service fails to start, open a Support ticket referencing S0001, and provide `syslog` and any errors output when attempting to restart the service. | |
245+
| S0002 | Determines if the pxp-agent service is running. | Start the pxp-agent service - `puppet resource service pxp-agent ensure=running`, if the service has failed check the logs located in `/var/logs/puppetlabs/pxp-agent`, for information to debug and understand what the logs mean, see the following links for assistance. (Connection Type Issues)[https://portal.perforce.com/s/article/4442390587671], if the service is up and running but issues still occur, see (Debug Logging)[https://portal.perforce.com/s/article/7606830611223] | If the service fails to start, open a Support ticket referencing S0002, provide `syslog` any errors output when attempting to restart the service, and `/var/log/puppetlabs/pxp-agent/pxp-agent.log` |
246246
| S0003 | Determines if infrastructure components are running in noop. | Do not routinely configure noop on PE infrastructure nodes, as it prevents the management of key infrastructure settings. [Disable this setting on infrastructure components.](https://puppet.com/docs/puppet/latest/configuration.html#noop) | If you are unable to disable noop or encounter an error when disabling noop, open a Support ticket referencing S0003, and provide any errors output when attempting to change the setting. |
247247
| S0004 | Determines if the Puppet Server status endpoint is returning any errors. | Execute `puppet infrastructure status`. Which ever service returns in a state that is not running, examine the logging for that service to indicate the fault. | Open a Support ticket referencing S0004, provide the output of `puppet infrastructure status` and [any service logs associated with the errors](https://puppet.com/docs/pe/latest/what_gets_installed_and_where.html#log_files_installed). |
248248
| S0005 | Determines if certificate authority (CA) cert expires in the next 90 days. | Install the [puppetlabs-ca_extend](https://forge.puppet.com/modules/puppetlabs/ca_extend) module and follow steps to extend the CA cert. | Open a Support ticket referencing S0005 and provide [support script](https://puppet.com/docs/pe/latest/getting_support_for_pe.html#pe_support_script) output from the primary server, and any errors encountered when using the ca_extend module. |

0 commit comments

Comments
 (0)