Websocket connection failed on community edition

[svandeneertwegh]

Past Issues Searched

• I have searched open and closed issues to make sure that the bug has not yet been reported

Issue is a Bug Report

• This is a bug report and not a feature request, nor asking for self-hosted support

Using official Plausible Cloud hosting or self-hosting?

Self-hosting

Describe the bug

app-7a5f917ab82642c1…42aaea32.js?vsn=d:6 WebSocket connection to 'wss:///live/websocket?_csrf_token=X39ZCnwaKDAuBBQUETAuCSF…UBMB0e67tK-jA_ojlgIrKVd7BtfJKv&_mounts=0&_live_referer=undefined&vsn=2.0.0' failed:

Expected behavior

Succesful made websocket connections for small charts

Screenshots

Environment

- OS: Ubuntu 23.10
- Browser: Google chrome
- Browser Version: latest

[ruslandoga]

👋 @svandeneertwegh

Can you please share the latest logs from docker compose logs plausible and your networking configurations (reverse proxies, cdns, etc.)?

[svandeneertwegh]

plausible-1 | Loading plausible..
plausible-1 | Starting dependencies..
plausible-1 | Starting repos..
plausible-1 | create Plausible.Repo database if it doesn't exist
plausible-1 | create Plausible.IngestRepo database if it doesn't exist
plausible-1 | Creation of Db successful!
plausible-1 | Loading plausible..
plausible-1 | Starting dependencies..
plausible-1 | Starting repos..
plausible-1 | Running migrations for Elixir.Plausible.Repo
plausible-1 | Running migrations for Elixir.Plausible.IngestRepo
plausible-1 | Migrations successful!

[ruslandoga]

What about Google Chrome console logs? Does it include any kind of reason for the connection failure?

[svandeneertwegh]

[ruslandoga]

What about the "Console" tab?

[svandeneertwegh]

[ruslandoga]

Is there anything showed if you click on one of these log lines?

[svandeneertwegh]

No when clicking on it it attempts to open the wss link.. but doesnt work.

[ruslandoga]

I don't mean clicking on the link, but outside of it :) E.g. on the ➤ symbol.

[svandeneertwegh]

[ruslandoga]

Do you use any proxies?

[svandeneertwegh]

I use nginx and use the tracker /script.js proxied. Maybe i need to add some websocket stuff to the nginx from the stats server?

[ruslandoga]

Most likely, yes :)

I'm going to move it to discussions since it doesn't seem to be an issue with Plausible itself.