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| 1 | +--- |
| 2 | +title: How to initiate a diagnostic for OVHcloud Connect from the OVHcloud Control Panel |
| 3 | +excerpt: Find out how to get a status report of your OVHcloud Connect services |
| 4 | +updated: 2025-04-28 |
| 5 | +--- |
| 6 | + |
| 7 | +## Objective |
| 8 | + |
| 9 | +With OVHcloud Connect, you can link your company network to your private OVHcloud vRack network, without creating a VPN tunnel through the internet. This will give you a quicker, more stable connection with guaranteed bandwidth. |
| 10 | + |
| 11 | +**This guide will show you how to get a status report of your OVHcloud Connect services via the OVHcloud Control Panel.** |
| 12 | + |
| 13 | +## Requirements |
| 14 | + |
| 15 | +- An [OVHcloud Connect solution](/links/network/ovhcloud-connect) with a valid POP configuration. |
| 16 | +- Access to the [OVHcloud Control Panel](/links/manager). |
| 17 | + |
| 18 | +## List of available diagnostics |
| 19 | + |
| 20 | +### Layer 3 mode |
| 21 | + |
| 22 | +- **Default**: Fetches the BGP session states and all related information. |
| 23 | +- **Routes**: Fetches the routing table learned by OVHcloud via BGP. |
| 24 | +- **Advertised-Routes**: Fetches the routing table advertised by OVHcloud via BGP. |
| 25 | + |
| 26 | +### Layer 2 mode |
| 27 | + |
| 28 | +- **MAC Address**: Fetches the list of MAC addresses of network devices and vRack. |
| 29 | + |
| 30 | +## Instructions |
| 31 | + |
| 32 | +### Layer 3 mode |
| 33 | + |
| 34 | +You can find the list of your `OVHcloud Connect`{.action} services in the `Network`{.action} section of your [OVHcloud Control Panel](/links/manager). |
| 35 | + |
| 36 | +{.thumbnail} |
| 37 | + |
| 38 | +Open the service for which you want to get a diagnosis: |
| 39 | + |
| 40 | +{.thumbnail} |
| 41 | + |
| 42 | +At the bottom of the "POP Configuration" panel, you will find a segment named "Diagnostic POP", and an ellipsis button `...`{.action}. Click it, and then select "BGP Peering Test": |
| 43 | + |
| 44 | +{.thumbnail} |
| 45 | + |
| 46 | +A window will open. Select the type of diagnostics you wish to use, and click "launch diagnostic": |
| 47 | + |
| 48 | +{.thumbnail} |
| 49 | + |
| 50 | +You can now access the list of your diagnostics by opening the "Diagnostics" tab. |
| 51 | + |
| 52 | +{.thumbnail} |
| 53 | + |
| 54 | +Each diagnostic is referred to using an ID and a timestamp. |
| 55 | +To access the diagnostics content, click the ellipsis button `...`{.action} located to the right of each one listed. You can select either "See result" to have a window open with the content of the desired diagnostic, or "Download result" to get a *.txt* file with the same content. |
| 56 | + |
| 57 | +{.thumbnail} |
| 58 | + |
| 59 | +### Layer 2 mode |
| 60 | + |
| 61 | +You can find the list of your `OVHcloud Connect`{.action} services in the `Network`{.action} section of your [OVHcloud Control Panel](/links/manager). |
| 62 | + |
| 63 | +{.thumbnail} |
| 64 | + |
| 65 | +Open the service for which you want to get a diagnosis: |
| 66 | + |
| 67 | +{.thumbnail} |
| 68 | + |
| 69 | +At the bottom of the "POP Configuration" panel, you will find a segment named "Diagnostic POP", and an ellipsis button `...`{.action}. Click it, and then select "Get the list of my MAC addresses": |
| 70 | + |
| 71 | +{.thumbnail} |
| 72 | + |
| 73 | +You can now access the list of your diagnostics by opening the "Diagnostics" tab. |
| 74 | + |
| 75 | +{.thumbnail} |
| 76 | + |
| 77 | +Each diagnostic is referred to using an ID and a timestamp. |
| 78 | +To access the diagnostics content, click the ellipsis button `...`{.action} located to the right of each one listed. You can select either "See result" to have a window open with the content of the desired diagnostic, or "Download result" to get a *.txt* file with the same content. |
| 79 | + |
| 80 | +{.thumbnail} |
| 81 | + |
| 82 | +## Limits |
| 83 | + |
| 84 | +- **Retention time of diagnostics**: Only diagnostics initiated **within the last seven days** are accessible. We recommend you download them and properly archive them, in case you need future access. |
| 85 | + |
| 86 | +- **Maximum number of diagnostics**: On a 24 hour period, you can initiate a maximum of 10 diagnostics per type of diagnostic, and per service. For example, if you have two OVHcloud Connect services configured on your OVHcloud Control Panel, both configured in Layer 3 mode, you can theoretically launch 10 of each diagnostic type per service, for a total of 60.<br> |
| 87 | +This limit has been set in order to restrict the amount of resources used by the OVHcloud infrastructures, as the diagnostics are launched in real-time. |
| 88 | + |
| 89 | +## Go further |
| 90 | + |
| 91 | +If you need training or technical assistance to implement our solutions, contact your sales representative or click on [this link](/links/professional-services) to get a quote and ask our Professional Services experts for assisting you on your specific use case of your project. |
| 92 | + |
| 93 | +Join our [community of users](/links/community). |
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