Tier 3 and No CUA API Access

[chesterzelaya]

Is computer use preview still in rollout? Verified Usage Tier 3

The model "computer-use-preview" is not available.
The link you opened specified a model that isn't available for your org. We're using the default model instead.

[BadBanj0]

same issue for me too

[kevinLuan]

same issue for me too.

Error: 404 {
"error": {
"message": "The model computer-use-preview-2025-03-11 does not exist or you do not have access to it.",
"type": "invalid_request_error",
"param": null,
"code": "model_not_found"
}
}

[kevinLuan]

How do I get access?

[Everything-In-Sync]

Same here, I asked them about it on x waiting on a response

{'message': 'The model computer-use-preview-2025-03-11 does not exist or you do not have access to it.', 'type': 'invalid_request_error', 'param': None, 'code': 'model_not_found'}}

[swfiftsource-dev]

Same here. I am tier 3.

{'error': {'message': 'The model computer-use-preview-2025-02-04 does not exist or you do not have access to it.', 'type': 'invalid_request_error', 'param': None, 'code': 'model_not_found'}}

Code:

from openai import OpenAI
client = OpenAI()

response = client.responses.create(
    model="computer-use-preview-2025-02-04",
    tools=[{
        "type": "computer_use_preview",
        "display_width": 1024,
        "display_height": 768,
        "environment": "browser" # other possible values: "mac", "windows", "ubuntu"
    }],
    input=[
        {
            "role": "user",
            "content": "Check the latest OpenAI news on bing.com."
        }
        # Optional: include a screenshot of the initial state of the environment
        # {
        #     type: "input_image",
        #     image_url: f"data:image/png;base64,{screenshot_base64}"
        # }
    ],
    reasoning={
        "generate_summary": "concise",
    },
    truncation="auto"
)

print(response.output)

[maheshwg]

same issue for me. I am a pro user.
get following error:'message': 'The model computer-use-preview-2025-02-04 does not exist or you do not have access to it.'

Btw, also unable to use it on the playground from browser.

[katia-openai]

Hi everyone - sorry about that.

2 things:

• The computer-use-preview-2025-02-04 was the alpha model and it's normal you don't have access to it, we updated the repo and you should see the new snapshot: computer-use-preview-2025-03-11
• Unfortunately, not all Tier 3 users have access yet. We've used the same access logic as for o3-mini, and opened access to Tier 3 users that are considered low risk.

So if you are Tier 3 and do not have access yet, the fastest path for now is to contact support.

We're working on expanding access as quickly as possible, but I can't share a precise date yet - just know we're doing everything we can!