Permanent disconnections and Socks connection does not work either

[strykenKN]

Is it a bug?

• I know this is an issue with the app, and contacting Mullvad support is not relevant.

I have checked if others have reported this already

• I have checked the issue tracker to see if others have reported similar issues.

Current Behavior

Permanent disconnections for 3 months and always in the evening and Socks connection does not work either

Expected Behavior

For a paid product, I expect Mullvad's servers to work and that there are no permanent interruptions. And I expect that if a function is offered, it will work without any problems!

Steps to Reproduce

1. Connection no matter which server, then the connection is established and approx. 5-10 minutes later it is simply cancelled and that then in minute intervals until it runs again at some point.

Failure Logs

Operating system version

Windows 11 Home

Mullvad VPN app version

2025.2, 2025.1 and previous

Additional Information

Hello,

I honestly don't know what's been going on with Mullvad for months. Just for info, I have tried this on other computers and connections, the result is the same!

I have been having massive connection problems with Mullvad for months, mostly in the late afternoon and evening. Every day my connection simply breaks down and it takes up to 20 minutes until I have a stable connection and I won't even start talking about the socket connection because it doesn't work at all!

I honestly don't know what to do anymore. And it's getting worse and worse. I'm losing more and more confidence in Mullvad because they no longer offer any stability and I'm paying for it. I'm now thinking about choosing a different provider because it's not a good situation. And more and more sites are blocking Mullvad's IPs on top of that, even youtube is starting to do it. People, this is not how it works.

I can't put the log in here either, as it's more than 65000 characters long and all I see in the log is Error: HTTP request failed for the connections ... there's no end to it. Then A socket operation referred to an unavailable network. (os error 10051). aused by: Legacy hyper error

Caused by: client error (Connect)

Caused by: deadline has elapsed

[2025-01-24 21:47:19.615][mullvad_api::rest][ERROR] Error: HTTP request failed

Caused by: Request timed out

[2025-01-24 21:47:21.620][mullvad_api::rest][ERROR] Error: HTTP request failed

Caused by: Legacy hyper error

Caused by: client error (Connect)

Caused by: The specified host is unknown (os error 11001)

[2025-01-24 21:47:24.658][mullvad_encrypted_dns_proxy::state][ERROR] Failed to fetch a new proxy configuration: Timeout(Elapsed(()))

[2025-01-24 21:47:24.658][mullvad_daemon::api][WARN] Failed to fetch new Encrypted DNS Proxy configurations

[2025-01-24 21:47:24.658][mullvad_daemon::api][DEBUG] FetchConfigError(

Timeout(

    Elapsed( 

This is permanent, with the log.

So for now without a log!

[dlon]

Thank you for reporting! If you have other devices, is this specifically occurring on Windows? Otherwise, you may have better luck reaching out to [email protected]

[hejhopsa]

Actually I have the same feeling about being dissconected lately (Windows 10) but thought it's my system config

[strykenKN]

Thank you for reporting! If you have other devices, is this specifically occurring on Windows? Otherwise, you may have better luck reaching out to [email protected]

Hello,

these permanent disconnects are with me and friends (Windows 11 and 10) for about 3 months and every day. And it's getting worse and worse and we haven't changed anything on our system.

I then tested it with your new beta and nothing works at all. You are connected, but you can't open a single page.

And if you read reddit about disconnects and unfortunately very slow servers, it seems to affect a lot of users.

I've now had 3 disconnects within 5 minutes and that happens every day, every evening! It's really annoying!

The problem is clearly your app and the configuration behind it.

[strykenKN]

again.

I have now had 8 disconnects within 15-20 minutes. This is getting worse and worse. I have now restarted the modem to get a new IP, but that has made everything worse.

Something is wrong with your app and is interfering with the internet connection!

I then tried to create a bug report, but that didn't work either, there's something very wrong with your app.

And I quickly deactivated your Firefox app, which blocks everything, makes surfing the net extremely slow and blocks most websites!

[dlon]

@strykenKN What issues are you having when sending the problem report? Does it simply time out?

Is there any way you could copy the logs from the problem report view in the app and either send them here or to the email address above? You can mention that they should be forwarded to the developers, and we will try our best to figure out what the issue is.