[Story] Operator : /admin/customer-care/ticket

[liuggio]

The operator is a logged user and has the ROLE_CUSTOMERCARE role.

An Operator has a ManyToMany with Categories.

An Operator is notified (via Email) when a new ticket has been created in a category that belong to him

An Operator go to /admin/customer-care/ticket

and see all the tickets with the state Open or Pending, and could see and add comment only to tickets that belongs to a category that belongs to him

and can:

• Click on the tab "Closed" and see all the tickets with the states Closed and Replied Ordered
• Click on the raw see [Story] Operator : /admin/customer-care/ticket/#n/reply #5