4.0.0

🚀 Enhancements

In v4.0.0 of the Intercom React Native!! Say hello to the most customizable Messenger. Ever. 👋

📱 New feature: Messenger

👋🏼 Introducing the fully customizable Messenger that provides customers with in-context engagement throughout their journey.

• Customization: Now you can update and style your Messenger just the way you want it and enable a consistent brand experience with a fully customizable Messenger. Learn more and get started here.
  

• Spaces: You’ll have increased product flexibility and versatility with Messenger ‘spaces’ that provide intuitive navigation for your customers. Let’s go through each of the 3 new spaces you can add to your Messenger:

  • Home Space: A redesigned Home screen that’s highly configurable and supports multiple use cases with new capabilities.
  • Messages Space: Messages is a dedicated space for conversation management. Both inbound and outbound conversations and conversations which contain tickets will live here.
  • Help Space: Enable customers to better self-serve with a more intuitive and personalized support experience. Customers can access a full, in-context help center from anywhere in your product with the dedicated Help Space.

📱 New feature: Tickets

Go beyond simple live chat – handle complex customer requests asynchronously.

• As you scale, so does your conversation volume and not every customer request can be handled in a live chat. That’s where tickets come in.
• Let customers submit tickets directly from your app for async resolution

Learn more about Intercom Messenger

Learn more about Intercom Tickets

👉 Upgrade to the latest version of the mobile SDK today to use the feature on mobile.

3.0.5

Now targets android sdk v12.4.2 and ios sdk v12.4.3

3.0.4

• Now targets the latest version of the Intercom’s iOS SDK (12.4.0) and Android SDK (12.4.1)
• You can now display a Survey programmatically with intercom.displaySurvey("12345")

3.0.3

Fixed issue of Flipper causing compile errors on Android.

3.0.2

Fixed issue of Flipper causing compile errors on Android.

Release 3.0.1

Code Updates:

• Now targeting Android SDK version 12.1.1

Release 3.0.0

3.0.0 (2022-03-30)

🚀 Enhancements

Introducing Intercom Surveys — beautiful native in-product surveys to bring all your customer communication to one platform!!

📱 New feature: Intercom Surveys

👋🏼 Meet Intercom Surveys - Don’t just ask their opinion, act on it. Now, you can seamlessly capture and act on customer feedback and needs, all within Intercom. Intercom Surveys makes it quick and easy to create and send highly targeted, easily customisable in-product native survey - across web and mobile.

• Choose the relevant question type from multitude of question types available like rating scales (NPS, emoji, star), multiple-choice, dropdown and more
• Customise the color of your survey’s background and buttons
• Target the right survey to the right audience at the right time
• Save survey responses as user attributes to drive follow up actions
• Add a customisable intro and thank you message
• Decide whether or not users should be able to dismiss the survey
• Encourage further user actions by inserting a call-to-action button in the thank you message with a link (external URL or deep link)
• Leverage email and mobile push as fallback channels if in-product doesn’t get you a response
• Many more ways to customise your survey — show or hide avatar of survey sender, format survey text and insert user or company attributes in text
• Use the power of Intercom platform — A/B testing and control groups, goal tracking, orchestrating surveys as a part of series, analysing and exporting results as CSV

👉 You will need to start a 14 day free trial or purchase the Surveys Add-On starting from $49 per month in order to set a survey live
👉 Upgrade to the latest version of the mobile SDK today to use the feature on mobile. No additional integration work required.

Learn more about Intercom Surveys

Intercom_Surveys_Hype_Final.mp4

0110_Surveys-ProductFeedback-Engage-1x1_0322.mp4

Release 2.1.0

2.1.0 (2022-03-08)

Features:
We’ve added Suggested Articles to your Homescreen! Provide a better self-serve experience to your users by enabling them to answer their question before they reach out to a teammate.

Code Updates:
You Android app must target at least API level 31 to use Intercom react native SDK v2.1.0 and above.

Release 2.0.4

2.0.4 (2022-03-08)

Release 2.0.3

2.0.3 (2022-02-18)