Add known issue for orphaned status blocking upgrades (#1566) (#1568)

* Add known issue for orphaned status blocking upgrades

* Update docs/en/ingest-management/release-notes/release-notes-8.16.asciidoc

* Update docs/en/ingest-management/release-notes/release-notes-8.16.asciidoc

* Update docs/en/ingest-management/release-notes/release-notes-8.16.asciidoc

* Update docs/en/ingest-management/release-notes/release-notes-8.17.asciidoc

---------

Co-authored-by: David Kilfoyle <[email protected]>
(cherry picked from commit 241d839)

Co-authored-by: Michel Laterman <[email protected]>

Author: mergify[bot]

docs/en/ingest-management/release-notes/release-notes-8.16.asciidoc

@@ -33,6 +33,34 @@ Also see:
 
 Review important information about the {fleet} and {agent} 8.16.2 release.
 
+[discrete]
+[[known-issues-8.16.2]]
+=== Known Issues
+
+[discrete]
+[[known-issue-6213-8-16-2]]
+.An {agent} with the Defend integration may report an Orphaned status and will not be able to be issued an upgrade action through {fleet}.
+[%collapsible]
+====
+*Details* +
+A known issue in the {agent} may prevent it from being targetted with an upgrade action for a future release.
+This may occur if the Defend integration is used and the agent is stopped on a running instance for too long.
+An agent may be stopped as part of an upgrade process.
+
+*Impact* +
+A bug fix is present in the 8.16.3 and 8.17.1 releases of {fleet} that will prevent this from occuring.
+
+If you have agents that are affected, the workaround is as follows:
+[source,shell]
+----
+# Get a Token to issue an update_by_query request:
+curl -XPOST --user elastic:${SUPERUSER_PASS} -H 'x-elastic-product-origin:fleet' -H'content-type:application/json' "https://${ELASTICSEARCH_HOST}/_security/service/elastic/fleet-server/credential/token/fix-unenrolled"
+
+# Issue an update_by_query request that targets effected agents:
+curl -XPOST -H 'Authorization: Bearer ${TOKEN}' -H 'x-elastic-product-origin:fleet' -H 'content-type:application/json' "https://${ELASTICSEARCH_HOST}/.fleet-agents/_update_by_query" -d '{"query": {"bool": {"must": [{ "exists": { "field": "unenrolled_at" } }],"must_not": [{ "term": { "active": "false" } }]}},"script": {"source": "ctx._source.unenrolled_at = null;","lang": "painless"}}'
+----
+====
+
 [discrete]
 [[enhancements-8.16.2]]
 === Enhancements
@@ -56,6 +84,34 @@ In this release we've introduced an image based on the hardened link:https://git
 
 Review important information about the {fleet} and {agent} 8.16.1 release.
 
+[discrete]
+[[known-issues-8.16.1]]
+=== Known Issues
+
+[discrete]
+[[known-issue-6213-8-16-1]]
+.An {agent} with the Defend integration may report an Orphaned status and will not be able to be issued an upgrade action through {fleet}.
+[%collapsible]
+====
+*Details* +
+A known issue in the {agent} may prevent it from being targetted with an upgrade action for a future release.
+This may occur if the Defend integration is used and the agent is stopped on a running instance for too long.
+An agent may be stopped as part of an upgrade process.
+
+*Impact* +
+A bug fix is present in the 8.16.3 and 8.17.1 releases of the {fleet} that will prevent this from occuring.
+
+If you have agents that are affected, the workaround is as follows:
+[source,shell]
+----
+# Get a Token to issue an update_by_query request:
+curl -XPOST --user elastic:${SUPERUSER_PASS} -H 'x-elastic-product-origin:fleet' -H'content-type:application/json' "https://${ELASTICSEARCH_HOST}/_security/service/elastic/fleet-server/credential/token/fix-unenrolled"
+
+# Issue an update_by_query request that targets effected agents:
+curl -XPOST -H 'Authorization: Bearer ${TOKEN}' -H 'x-elastic-product-origin:fleet' -H 'content-type:application/json' "https://${ELASTICSEARCH_HOST}/.fleet-agents/_update_by_query" -d '{"query": {"bool": {"must": [{ "exists": { "field": "unenrolled_at" } }],"must_not": [{ "term": { "active": "false" } }]}},"script": {"source": "ctx._source.unenrolled_at = null;","lang": "painless"}}'
+----
+====
+
 [discrete]
 [[bug-fixes-8.16.1]]
 === Bug fixes
@@ -110,7 +166,7 @@ This error can happen if the {agents} being searched and listed in the UI are us
 
 *Impact* +
 
-As a workaround for the issue, you can upgrade your {stack} to verion 8.16.1. The issue has been resolved by {kib} link:https://github.com/elastic/kibana/pull/199325[#199325]. 
+As a workaround for the issue, you can upgrade your {stack} to verion 8.16.1. The issue has been resolved by {kib} link:https://github.com/elastic/kibana/pull/199325[#199325].
 
 ====
 
@@ -160,6 +216,30 @@ As a workaround, we recommend trying again to uninstall the agent.
 
 ====
 
+[discrete]
+[[known-issue-6213-8-16-0]]
+.An {agent} with the Defend integration may report an Orphaned status and will not be able to be issued an upgrade action through {fleet}.
+[%collapsible]
+====
+*Details* +
+A known issue in the {agent} may prevent it from being targetted with an upgrade action for a future release.
+This may occur if the Defend integration is used and the agent is stopped on a running instance for too long.
+An agent may be stopped as part of an upgrade process.
+
+*Impact* +
+A bug fix is present in the 8.16.3 and 8.17.1 releases of {fleet} that will prevent this from occuring.
+
+If you have agents that are affected, the workaround is as follows:
+[source,shell]
+----
+# Get a Token to issue an update_by_query request:
+curl -XPOST --user elastic:${SUPERUSER_PASS} -H 'x-elastic-product-origin:fleet' -H'content-type:application/json' "https://${ELASTICSEARCH_HOST}/_security/service/elastic/fleet-server/credential/token/fix-unenrolled"
+
+# Issue an update_by_query request that targets effected agents:
+curl -XPOST -H 'Authorization: Bearer ${TOKEN}' -H 'x-elastic-product-origin:fleet' -H 'content-type:application/json' "https://${ELASTICSEARCH_HOST}/.fleet-agents/_update_by_query" -d '{"query": {"bool": {"must": [{ "exists": { "field": "unenrolled_at" } }],"must_not": [{ "term": { "active": "false" } }]}},"script": {"source": "ctx._source.unenrolled_at = null;","lang": "painless"}}'
+----
+====
+
 [discrete]
 [[new-features-8.16.0]]
 === New features
@@ -178,7 +258,7 @@ The 8.16.0 release Added the following new and notable features.
 
 {fleet-server}::
 * Add `/api/fleet/agents/:id/audit/unenroll` API that an {agent} or Endpoint process may use to report that an agent was uninstalled or unenrolled to {fleet}. {fleet-server-pull}3818[#3818] {agent-issue}484[#484]
-* Add a `secret_paths` attribute to the policy data sent to agents. This attribute is a list of keys that {fleet-server} has replaced with a reference to a secret value. {fleet-server-pull}3908[#3908] {fleet-server-issue}3657[#3657] 
+* Add a `secret_paths` attribute to the policy data sent to agents. This attribute is a list of keys that {fleet-server} has replaced with a reference to a secret value. {fleet-server-pull}3908[#3908] {fleet-server-issue}3657[#3657]
 
 {agent}::
 * Uninstalling a {fleet}-managed {agent} instance will now do a best-effort attempt to notify {fleet-server} of the agent removal so the agent status appears correctly in the {fleet} UI (related to {fleet-server-pull}3818[#3818] above). {agent-pull}5302[#5302] {agent-issue}484[#484]

docs/en/ingest-management/release-notes/release-notes-8.17.asciidoc

@@ -39,6 +39,34 @@ impact to your application.
 {agent}::
 * {agent} is now compiled using Debian 11 and linked against glibc 2.31 instead of 2.19. Drops support for Debian 10. {agent-pull}5847[#5847]
 
+[discrete]
+[[known-issues-8.17.0]]
+=== Known Issues
+
+[discrete]
+[[known-issue-6213-8-17-0]]
+.An {agent} with the Defend integration may report an Orphaned status and will not be able to be issued an upgrade action through {fleet}.
+[%collapsible]
+====
+*Details* +
+A known issue in the {agent} may prevent it from being targetted with an upgrade action for a future release.
+This may occur if the Defend integration is used and the agent is stopped on a running instance for too long.
+An agent may be stopped as part of an upgrade process.
+
+*Impact* +
+A bug fix is present in the 8.17.1 release of {fleet} that will prevent this from occuring.
+
+If you have agents that are affected, the workaround is as follows:
+[source,shell]
+----
+# Get a Token to issue an update_by_query request:
+curl -XPOST --user elastic:${SUPERUSER_PASS} -H 'x-elastic-product-origin:fleet' -H'content-type:application/json' "https://${ELASTICSEARCH_HOST}/_security/service/elastic/fleet-server/credential/token/fix-unenrolled"
+
+# Issue an update_by_query request that targets effected agents:
+curl -XPOST -H 'Authorization: Bearer ${TOKEN}' -H 'x-elastic-product-origin:fleet' -H 'content-type:application/json' "https://${ELASTICSEARCH_HOST}/.fleet-agents/_update_by_query" -d '{"query": {"bool": {"must": [{ "exists": { "field": "unenrolled_at" } }],"must_not": [{ "term": { "active": "false" } }]}},"script": {"source": "ctx._source.unenrolled_at = null;","lang": "painless"}}'
+----
+====
+
 [discrete]
 [[new-features-8.17.0]]
 === New features
@@ -50,7 +78,7 @@ The 8.17.0 release Added the following new and notable features.
 
 {agent}::
 * Add support for running as a pre-existing user when installing in unprivileged mode, with technical preview support for pre-existing Windows Active Directory users. {agent-pull}5988[#5988] {agent-issue}4585[#4585]
-* Add a new custom link:https://github.com/elastic/integrations/tree/main/packages/filestream[Filestream logs integration]. This will enable migration from the custom log integration which is based on a log input that is planned for deprecation. https://github.com/elastic/integrations/pull/11332[#11332]. 
+* Add a new custom link:https://github.com/elastic/integrations/tree/main/packages/filestream[Filestream logs integration]. This will enable migration from the custom log integration which is based on a log input that is planned for deprecation. https://github.com/elastic/integrations/pull/11332[#11332].
 
 [discrete]
 [[enhancements-8.17.0]]
@@ -67,7 +95,7 @@ The 8.17.0 release Added the following new and notable features.
 * Enable persistence in the configuration provided with our OTel Collector distribution. {agent-pull}5549[#5549]
 * Restrict using the CLI to upgrade for {fleet}-managed {agents}. {agent-pull}5864[#5864] {agent-issue}4890[#4890]
 * Add `os_family`, `os_platform` and `os_version` to the {agent} host provider, enabling differentiating Linux distributions. This is required to support Debian 12 and other distributions that are moving away from traditional log files in favour of Journald. {agent-pull}5941[#5941] https://github.com/elastic/integrations/issues/10797[10797] https://github.com/elastic/integrations/pull/11618[11618]
-* Emit Pod data only for Pods that are running in the Kubernetes provider. {agent-pull}6011[#6011] {agent-issue}5835[#5835] {agent-issue}5991[#5991] 
+* Emit Pod data only for Pods that are running in the Kubernetes provider. {agent-pull}6011[#6011] {agent-issue}5835[#5835] {agent-issue}5991[#5991]
 * Remove {endpoint-sec} from Linux container images. {endpoint-sec} cannot run in containers since it has a systemd dependency. {agent-pull}6016[#6016] {agent-issue}5495[#5495]
 * Update OTel components to v0.114.0. {agent-pull}6113[#6113]
 * Redact common secrets like API keys and passwords in the output from `elastic-agent inspect` command. {agent-pull}6224[#6224]