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Had the same issue. Had to force stop the app a few times to get it to work.
In my App settings > Reactions > Deactivated One pod mode and activated everything else. Took both pods out and force stopped the app. Re-started it, put pods in my ears and waited till the app showed me "In ear" for both. Took one out after and had to wait ~2 seconds for the music to pause.
This feature does not work. I upgraded to premium very disappointed that its not working 😕.
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