diff --git a/.eslintrc.js b/.eslintrc.js
new file mode 100644
index 0000000..1d46371
--- /dev/null
+++ b/.eslintrc.js
@@ -0,0 +1,9 @@
+module.exports = {
+    "extends": "google",
+    "parserOptions": {
+        "ecmaVersion": 6
+    },
+    "rules": {
+        "linebreak-style": 0
+    }
+};
\ No newline at end of file
diff --git a/.gitattributes b/.gitattributes
new file mode 100644
index 0000000..044f6b4
--- /dev/null
+++ b/.gitattributes
@@ -0,0 +1 @@
+*.js filter=gitignore
\ No newline at end of file
diff --git a/README.md b/README.md
index 707742b..6d8d753 100644
--- a/README.md
+++ b/README.md
@@ -94,7 +94,7 @@ BotFather will give you a *token*, something like `123456789:AbCdfGhIJKlmNoQQRsT
 
 ## Help
 
-You are welcome to contribute with pull requests, bug reports, ideas and donations.
+You are welcome to contribute with pull requests, bug reports, ideas and donations. Join the forum if you have any general purpose questions: [discuss.bostrot.com](https://discuss.bostrot.com)
 
 Bitcoin: [1ECPWeTCq93F68BmgYjUgGSV11XuzSPSeM](https://www.blockchain.com/btc/payment_request?address=1ECPWeTCq93F68BmgYjUgGSV11XuzSPSeM&currency=USD&nosavecurrency=true&message=Bostrot)
 
diff --git a/bin/cache.js b/bin/cache.js
index 6bb7bdf..ef40726 100644
--- a/bin/cache.js
+++ b/bin/cache.js
@@ -1,8 +1,8 @@
-module.exports = {
-    ticketID: "",
-    ticketIDs: [],
-    ticketStatus: {},
-    ticketSent: [],
-    html: "",
-    noSound: "",
-}
\ No newline at end of file
+module.exports = {
+  ticketID: '',
+  ticketIDs: [],
+  ticketStatus: {},
+  ticketSent: [],
+  html: '',
+  noSound: '',
+};
diff --git a/bin/support.js b/bin/support.js
index e7e268c..581081b 100644
--- a/bin/support.js
+++ b/bin/support.js
@@ -1,243 +1,302 @@
-const Telegraf = require("telegraf")
-const {
-  Extra,
-  Markup
-} = Telegraf
-var config = require("../config.js")
-var handler = require("./ticket_handler.js");
-var cache = require("./cache.js");
-
-const bot = new Telegraf(config.bot_token)
-
-var cron = require("cron");
-var userInfo = ""
-var exec = require("child_process").exec
-var cronJob
-
-cache.html = Extra.HTML()
-cache.noSound = Extra.HTML().notifications(false)
-
-const root = Extra.HTML().markup((m => // inline keyboard for admin dashboard
+const Telegraf = require('telegraf');
+const {Extra} = Telegraf;
+const config = require('../config.js');
+const handler = require('./ticket_handler.js');
+let cache = require('./cache.js');
+
+const bot = new Telegraf(config.bot_token);
+
+const cron = require('cron');
+const exec = require('child_process').exec;
+let cronJob;
+
+cache.html = Extra.HTML(); // eslint-disable-line no-use-before-define
+cache.noSound = Extra
+      .HTML().notifications(false); // eslint-disable-line no-use-before-define
+
+const root = Extra.HTML().markup(( // eslint-disable-line no-use-before-define
+  m // inline keyboard for admin dashboard
+) =>
   m.inlineKeyboard([
-    m.callbackButton("🔄 Update", "update"),
-    m.callbackButton("📖 Log", "log"),
-    m.callbackButton("♻️ Restart", "restart"),
-    m.callbackButton("🚫 Stop", "stop")
-  ])))
+    m.callbackButton('🔄 Update', 'update'),
+    m.callbackButton('📖 Log', 'log'),
+    m.callbackButton('♻️ Restart', 'restart'),
+    m.callbackButton('🚫 Stop', 'stop'),
+  ])
+);
 
-bot.action("restart", (ctx) => { // restart other bot
+bot.action('restart', (ctx) => {
+  // restart other bot
   if (ctx.from.id === config.owner_id) {
-    var list = ""
-    ex("service " + config.supported_bot + " restart", function (results) {
-      setTimeout(function () {
-        ex("service " + config.supported_bot + " status", function (results) {
+    ex('service ' + config.supported_bot + ' restart', function(results) {
+      setTimeout(function() {
+        ex('service ' + config.supported_bot + ' status', function(results) {
           if (cronJob !== undefined) {
-            status = cronJob.running
+            status = cronJob.running;
           }
-          ctx.editMessageText("Current status:\n" + results + "\nCron running: restart", root)
-        })
-      }, 2000)
-    })
+          ctx.editMessageText(
+            'Current status:\n' + results + '\nCron running: restart',
+            root
+          );
+        });
+      }, 2000);
+    });
     if (cronJob !== undefined) {
       if (cronJob.running === false) {
-        cronJob.start()
+        cronJob.start();
       }
     }
   }
-})
-bot.action("log", (ctx) => { // send other bots log
+});
+bot.action('log', (ctx) => {
+  // send other bots log
   if (ctx.from.id == config.owner_id) {
-    ex("journalctl -u " + config.supported_bot + " -b > /logs/log.txt", function (results) {
-      ctx.replyWithDocument({
-        source: "/logs/log.txt"
-      })
-    })
+    ex(
+      'journalctl -u ' + config.supported_bot + ' -b > /logs/log.txt',
+      function(results) {
+        ctx.replyWithDocument({
+          source: '/logs/log.txt',
+        });
+      }
+    );
   }
-})
-bot.action("update", (ctx) => { // update admin dasboard"s status
+});
+bot.action('update', (ctx) => {
+  // update admin dasboard"s status
   if (ctx.from.id == config.owner_id) {
-    var list = ""
-    var status
-    ex("service " + config.supported_bot + " status", function (results) {
+    let status;
+    ex('service ' + config.supported_bot + ' status', function(results) {
       if (cronJob !== undefined) {
-        status = cronJob.running
+        status = cronJob.running;
       }
-      ctx.editMessageText("Current status:\n" + results + "\nCron running: " + status, root)
-    })
+      ctx.editMessageText(
+        'Current status:\n' + results + '\nCron running: ' + status,
+        root
+      );
+    });
   }
-})
-bot.action("stop", (ctx) => { // stop the bot
+});
+bot.action('stop', (ctx) => {
+  // stop the bot
   if (ctx.from.id == config.owner_id) {
-    ex("service " + config.supported_bot + " stop", function (results) {
-      ctx.editMessageText("Bitgram stopped", root)
-    })
+    ex('service ' + config.supported_bot + ' stop', function(results) {
+      ctx.editMessageText('Bitgram stopped', root);
+    });
     if (cronJob !== undefined) {
       if (cronJob.running === true) {
-        cronJob.stop()
+        cronJob.stop();
       }
     }
   }
-})
-
-var cronSession = function (ctx) { // check every 5 seconds if other bot is down, if it"s inactive restart it
-  console.log("Session started.\n")
-  cronJob = cron.job("*/5 * * * * *", function () { // 5 seconds
-    ex("systemctl is-active " + config.supported_bot + "", function (results) {
-      if (results.indexOf("failed") > -1) { // restart on failed
-        ex("journalctl -u " + config.supported_bot + " -b > /var/www/cache.html/" + config.supported_bot + "/logs/log.txt", function (results) {
-          ctx.replyWithDocument({
-            source: "/var/www/cache.html/" + config.supported_bot + "/logs/log.txt"
-          })
-        })
-        ex("service " + config.supported_bot + " start", function (results) {
-          bot.telegram.sendMessage(config.staffchat_id, "Restarted bot. See log.", cache.html)
-        })
-      }
-      if (results.indexOf("inactive") > -1) { // restart on inactive
-        ex("journalctl -u " + config.supported_bot + " -b > /var/www/cache.html/" + config.supported_bot + "/logs/log.txt", function (results) {
-          ctx.replyWithDocument({
-            source: "/var/www/cache.html/" + config.supported_bot + "/logs/log.txt"
-          })
-        })
-        ex("service " + config.supported_bot + " start", function (results) {
-          bot.telegram.sendMessage(config.staffchat_id, "Restarted bot. See log.", cache.html)
-        })
-      }
-      results = null
-    })
-  }, function () {
-    bot.telegram.sendMessage(config.staffchat_id, "Stopped cron job.", cache.html)
-  })
-  cronJob.start()
-}
-
-var ex = function execute(command, callback) { // execute command
-  exec(command, function (error, stdout, stderr) {
-    callback(stdout)
-  })
-}
-
-bot.command("start", ({ // on start reply with chat bot rules
-  reply,
-  from,
-  chat
-}) => {
-  reply(config.startCommandText, cache.html)
-})
-
-bot.command("id", ({
-  reply,
-  from,
-  chat
-}) => {
-  reply(from.id + " " + chat.id)
-})
-bot.command("faq", (ctx) => { // faq
-  ctx.reply(config.faqCommandText)
-})
-
-bot.command("root", (ctx) => { // admin dashboard can only be used by owner
-  console.log("id " + ctx.from.id)
-  if ((ctx.from.id).toString() == config.owner_id) {
-    bot.telegram.sendMessage(config.staffchat_id, "You will receive the logs when the bot crashes.", root)
-    cronSession(ctx)
+});
+
+let cronSession = function(ctx) {
+  // check every 5 seconds if other bot is down, if it"s inactive restart it
+  console.log('Session started.\n');
+  cronJob = cron.job(
+    '*/5 * * * * *',
+    function() {
+      // 5 seconds
+      ex('systemctl is-active ' + config.supported_bot + '', function(results) {
+        if (results.indexOf('failed') > -1) {
+          // restart on failed
+          ex(
+            'journalctl -u ' +
+              config.supported_bot +
+              ' -b > /var/www/cache.html/' +
+              config.supported_bot +
+              '/logs/log.txt',
+            function(results) {
+              ctx.replyWithDocument({
+                source:
+                  '/var/www/cache.html/' +
+                  config.supported_bot +
+                  '/logs/log.txt',
+              });
+            }
+          );
+          ex('service ' + config.supported_bot + ' start', function(results) {
+            bot.telegram.sendMessage(
+              config.staffchat_id,
+              'Restarted bot. See log.',
+              cache.html
+            );
+          });
+        }
+        if (results.indexOf('inactive') > -1) {
+          // restart on inactive
+          ex(
+            'journalctl -u ' +
+              config.supported_bot +
+              ' -b > /var/www/cache.html/' +
+              config.supported_bot +
+              '/logs/log.txt',
+            function(results) {
+              ctx.replyWithDocument({
+                source:
+                  '/var/www/cache.html/' +
+                  config.supported_bot +
+                  '/logs/log.txt',
+              });
+            }
+          );
+          ex('service ' + config.supported_bot + ' start', function(results) {
+            bot.telegram.sendMessage(
+              config.staffchat_id,
+              'Restarted bot. See log.',
+              cache.html
+            );
+          });
+        }
+        results = null;
+      });
+    },
+    function() {
+      bot.telegram.sendMessage(
+        config.staffchat_id,
+        'Stopped cron job.',
+        cache.html
+      );
+    }
+  );
+  cronJob.start();
+};
+
+let ex = function execute(command, callback) {
+  // execute command
+  exec(command, function(error, stdout, stderr) {
+    callback(stdout);
+  });
+};
+
+bot.command('start', ({ // on start reply with chat bot rules
+  reply, from, chat}) => {
+  reply(config.startCommandText, cache.html);
+});
+
+bot.command('id', ({reply, from, chat}) => {
+  reply(from.id + ' ' + chat.id);
+});
+bot.command('faq', (ctx) => {
+  // faq
+  ctx.reply(config.faqCommandText);
+});
+
+bot.command('root', (ctx) => {
+  // admin dashboard can only be used by owner
+  console.log('id ' + ctx.from.id);
+  if (ctx.from.id.toString() == config.owner_id) {
+    bot.telegram.sendMessage(
+      config.staffchat_id,
+      'You will receive the logs when the bot crashes.',
+      root
+    );
+    cronSession(ctx);
   }
-})
-
-bot.telegram.getMe().then((botInfo) => { // enable for groups (get own username)
-  bot.options.username = botInfo.username
-})
-
-const downloadPhotoMiddleware = (ctx, next) => { // download photos
-  return bot.telegram.getFileLink(ctx.message.photo[0])
-    .then((link) => {
-      ctx.state.fileLink = link
-      return next()
-    })
-}
-
-const downloadVideoMiddleware = (ctx, next) => { // download videos
-  return bot.telegram.getFileLink(ctx.message.video)
-    .then((link) => {
-      ctx.state.fileLink = link
-      return next()
-    })
-}
-
-const downloadDocumentMiddleware = (ctx, next) => { // download documents
-  console.log(ctx.message)
-  return bot.telegram.getFileLink(ctx.message.document)
-    .then((link) => {
-      ctx.state.fileLink = link
-      return next()
-    })
-}
+});
+
+bot.telegram.getMe().then((botInfo) => {
+  // enable for groups (get own username)
+  bot.options.username = botInfo.username;
+});
+
+const downloadPhotoMiddleware = (ctx, next) => {
+  // download photos
+  return bot.telegram.getFileLink(ctx.message.photo[0]).then((link) => {
+    ctx.state.fileLink = link;
+    return next();
+  });
+};
+
+const downloadVideoMiddleware = (ctx, next) => {
+  // download videos
+  return bot.telegram.getFileLink(ctx.message.video).then((link) => {
+    ctx.state.fileLink = link;
+    return next();
+  });
+};
+
+const downloadDocumentMiddleware = (ctx, next) => {
+  // download documents
+  console.log(ctx.message);
+  return bot.telegram.getFileLink(ctx.message.document).then((link) => {
+    ctx.state.fileLink = link;
+    return next();
+  });
+};
 
 // display open tickets
-bot.command("open", (ctx) => { 
-  ctx.getChat().then(function (chat) {
-    if ((chat.id).toString() === config.staffchat_id) {
-      console.log("chatid", (chat.id).toString())
-      ctx.getChatAdministrators().then(function (admins) {
-        admins = JSON.stringify(admins)
+bot.command('open', (ctx) => {
+  ctx.getChat().then(function(chat) {
+    if (chat.id.toString() === config.staffchat_id) {
+      console.log('chatid', chat.id.toString());
+      ctx.getChatAdministrators().then(function(admins) {
+        admins = JSON.stringify(admins);
         if (admins.indexOf(ctx.from.id) > -1) {
-          var openTickets = ""
-          for (var i in cache.ticketIDs) {
+          let openTickets = '';
+          for (let i in cache.ticketIDs) {
             if (cache.ticketStatus[cache.ticketIDs[i]] === true) {
               if (openTickets.indexOf(cache.ticketIDs[i]) === -1) {
-                openTickets += "<code>#" + cache.ticketIDs[i] + "</code>\n"
+                openTickets += '<code>#' + cache.ticketIDs[i] + '</code>\n';
               }
             }
           }
-          setTimeout(function () {
-            bot.telegram.sendMessage(chat.id, "<b>Open Tickets:\n\n</b>" + openTickets, cache.noSound)
-          }, 10)
+          setTimeout(function() {
+            bot.telegram.sendMessage(
+              chat.id,
+              '<b>Open Tickets:\n\n</b>' + openTickets,
+              cache.noSound
+            );
+          }, 10);
         }
-      })
+      });
     }
-  })
-})
+  });
+});
 
 // close ticket
-bot.command("close", (ctx) => { 
-  ctx.getChat().then(function (chat) {
-    if ((chat.id).toString() === config.staffchat_id) {
-      ctx.getChatAdministrators().then(function (admins) {
-        admins = JSON.stringify(admins)
-        if (ctx.message.reply_to_message !== undefined && admins.indexOf(ctx.from.id) > -1) {
-          var replyText = ctx.message.reply_to_message.text;
-          var userid = replyText.match(new RegExp("#" + "(.*)" + " from"))
-          cache.ticketStatus[userid[1]] = false
+bot.command('close', (ctx) => {
+  ctx.getChat().then(function(chat) {
+    if (chat.id.toString() === config.staffchat_id) {
+      ctx.getChatAdministrators().then(function(admins) {
+        admins = JSON.stringify(admins);
+        if (
+          ctx.message.reply_to_message !== undefined &&
+          admins.indexOf(ctx.from.id) > -1
+        ) {
+          let replyText = ctx.message.reply_to_message.text;
+          let userid = replyText.match(new RegExp('#' + '(.*)' + ' from'));
+          cache.ticketStatus[userid[1]] = false;
         }
-      })
+      });
     }
-  })
-})
+  });
+});
 
 // handle photo input
-bot.on("photo", downloadPhotoMiddleware, (ctx, next) => {
-  handler.photo(bot, ctx)
-})
+bot.on('photo', downloadPhotoMiddleware, (ctx, next) => {
+  handler.photo(bot, ctx);
+});
 
 // handle video input
-bot.on("video", downloadVideoMiddleware, (ctx, next) => {
-  handler.photo(bot, ctx)
-})
+bot.on('video', downloadVideoMiddleware, (ctx, next) => {
+  handler.photo(bot, ctx);
+});
 
 // handle file input
-bot.on("document", downloadDocumentMiddleware, (ctx, next) => {
-  handler.document(bot, ctx)
-})
-
+bot.on('document', downloadDocumentMiddleware, (ctx, next) => {
+  handler.document(bot, ctx);
+});
 
 bot.hears(/(.+)/, (ctx) => handler.ticket(bot, ctx));
 
-bot.startPolling()
+bot.startPolling();
 /*
-If you receive Error: 409: Conflict: can't use getUpdates method while webhook is active, comment bot.startPolling() out,
-remove // of the following commands, run your bot once and undo the changes. This will disable the webhook by setting it
-to empty.
+If you receive Error: 409: Conflict: can't use getUpdates method while
+webhook is active, comment bot.startPolling() out, remove // of the following
+commands, run your bot once and undo the changes. This will disable the
+webhook by setting it to empty.
 
 bot.telegram.setWebhook("");
 bot.startWebhook("")
-*/
\ No newline at end of file
+*/
diff --git a/bin/ticket_handler.js b/bin/ticket_handler.js
index cc857ec..8642003 100644
--- a/bin/ticket_handler.js
+++ b/bin/ticket_handler.js
@@ -1,133 +1,242 @@
-var config = require("../config.js")
-var cache = require("./cache.js")
-
-function ticketHandler(bot, ctx) {
-    ctx.getChat().then(function (chat) {
-        if ((chat.id).toString() === config.staffchat_id) {
-            // let staff handle that
-            staffChat();
-        } else if (chat.type === "private") {
-            // create a ticket and send to staff
-            customerChat(ctx, bot, chat);
-        }
-    })
-}
-
-// reply to tickets in staff chat
-function staffChat() {
-    // check whether person is an admin
-    ctx.getChatAdministrators().then(function (admins) {
-        admins = JSON.stringify(admins)
-        if (ctx.message.reply_to_message !== undefined && admins.indexOf(ctx.from.id) > -1) {
-            try {
-                var replyText = ctx.message.reply_to_message.text;
-                var replyName = ctx.message.reply_to_message.text;
-                var userid = replyText.match(new RegExp("#" + "(.*)" + " from"))
-                var name = replyText.match(new RegExp("from " + "(.*)" + " @"))
-                if (ctx.message.text === "me") { // accept ticket
-                    bot.telegram.sendMessage(config.staffchat_id, "<b>" + config.lang_ticket + " #" + userid[1] + "</b> " + config.lang_acceptedBy + " " + ctx.message.from.first_name + " -> /open", cache.noSound)
-                } else {
-                    cache.ticketStatus[userid[1]] = false
-                    bot.telegram.sendMessage(userid[1], config.lang_dear + " <b>" + name[1] + "</b>,\n\n" + ctx.message.text + "\n\n" + config.lang_regards + "\n" + ctx.message.from.first_name, cache.html)
-                    console.log("Answer: " + config.lang_ticket + " #" + cache.tickedID + " " + config.lang_dear + " " + name[1] + " " + ctx.message.text + " " + config.lang_from + " " + ctx.message.from.first_name)
-                }
-                cache.ticketSent[cache.tickedID] = undefined;
-            } catch (e) {}
-        }
-    }).catch(function (noAdmin) {
-        console.log("Error with admins: " + noAdmin)
-    })
-}
-
-function customerChat(ctx, bot, chat) {
-    cache.tickedID = ctx.message.from.id
-    if (cache.ticketIDs[cache.ticketID] === undefined) {
-        cache.ticketIDs.push(cache.tickedID)
-    }
-    cache.ticketStatus[cache.tickedID] = true
-    userInfo = ""
-    userInfo += "</b> " + config.lang_from + " " + ctx.message.from.first_name + " "
-    userInfo += "@" + ctx.message.from.username + " " + config.lang_language + ": " + ctx.message.from.language_code + "\n\n"
-    if (cache.ticketSent[cache.tickedID] === undefined) {
-        bot.telegram.sendMessage(chat.id, config.lang_contactMessage)
-        bot.telegram.sendMessage(config.staffchat_id, "<b>" + config.lang_ticket + " #" + cache.tickedID + userInfo + ctx.message.text, cache.html)
-        // wait 5 minutes before this message appears again and don"t send notificatoin sounds in that time to avoid spam 
-        setTimeout(function () {
-            cache.ticketSent[cache.tickedID] = undefined;
-        }, config.spam_time)
-        cache.ticketSent[cache.tickedID] = 0;
-    } else if (cache.ticketSent[cache.tickedID] < 5) {
-        cache.ticketSent[cache.tickedID]++;
-        bot.telegram.sendMessage(config.staffchat_id, "<b>" + config.lang_ticket + " #" + cache.tickedID + userInfo + ctx.message.text, cache.noSound)
-    } else if (cache.ticketSent[cache.tickedID] === 5) {
-        cache.ticketSent[cache.tickedID]++;
-        bot.telegram.sendMessage(chat.id, config.lang_blockedSpam)
-    }
-    console.log("Ticket: " + " #" + cache.tickedID + userInfo.replace("\n\n", ": ") + ctx.message.text)
-}
-
-function videoHandler(bot, ctx) {
-    forwardFile(bot, ctx, function (userInfo) {
-        bot.telegram.sendVideo(config.staffchat_id, ctx.message.video.file_id, {
-            caption: config.lang_ticket + ": #" + cache.ticketID + "\n" + userInfo + "\n" + (ctx.message.caption || ""),
-        })
-    })
-}
-
-function photoHandler(bot, ctx) {
-    forwardFile(bot, ctx, function (userInfo) {
-        bot.telegram.sendPhoto(config.staffchat_id, ctx.message.photo[0].file_id, {
-            caption: config.lang_ticket + ": #" + cache.ticketID + "\n" + userInfo + "\n" + (ctx.message.caption || ""),
-        })
-    })
-}
-
-function documentHandler(bot, ctx) {
-    forwardFile(bot, ctx, function (userInfo) {
-        bot.telegram.sendDocument(config.staffchat_id, ctx.message.document.file_id, {
-            caption: config.lang_ticket + ": #" + cache.ticketID + "\n" + userInfo + (ctx.message.caption || ""),
-        })
-    })
-}
-
-function forwardFile(bot, ctx, callback) {
-    if (cache.ticketSent[cache.tickedID] === undefined) {
-        fowardHandler(ctx, function (userInfo) {
-            callback(userInfo);
-        });
-        // wait 5 minutes before this message appears again and don"t send notificatoin sounds in that time to avoid spam 
-        setTimeout(function () {
-            cache.ticketSent[cache.tickedID] = undefined;
-        }, config.spam_time)
-        cache.ticketSent[cache.tickedID] = 0;
-    } else if (cache.ticketSent[cache.tickedID] < 5) {
-        cache.ticketSent[cache.tickedID]++;
-        // TODO: add cache.noSound property for silent notifications
-        fowardHandler(ctx, function (userInfo) {
-            callback(userInfo);
-        });
-    } else if (cache.ticketSent[cache.tickedID] === 5) {
-        cache.ticketSent[cache.tickedID]++;
-        bot.telegram.sendMessage(chat.id, config.lang_blockedSpam)
-    }
-
-}
-
-function fowardHandler(ctx, callback) {
-    ctx.getChat().then(function (chat) {
-        if (chat.type === "private") {
-            cache.ticketID = ctx.message.from.id
-            userInfo = ""
-            userInfo += config.lang_from + " " + ctx.message.from.first_name + " "
-            userInfo += "@" + ctx.message.from.username + "\n" + config.lang_language + ": " + ctx.message.from.language_code + "\n\n"
-            callback(userInfo);
-        }
-    })
-}
-
-module.exports = {
-    ticket: ticketHandler,
-    photo: photoHandler,
-    video: videoHandler,
-    document: documentHandler,
-};
\ No newline at end of file
+const config = require('../config.js');
+const cache = require('./cache.js');
+
+function ticketHandler(bot, ctx) {
+  ctx.getChat().then(function(chat) {
+    if (chat.id.toString() === config.staffchat_id) {
+      // let staff handle that
+      staffChat(ctx, bot, chat);
+    } else if (chat.type === 'private') {
+      // create a ticket and send to staff
+      customerChat(ctx, bot, chat);
+    }
+  });
+}
+
+// reply to tickets in staff chat
+function staffChat(ctx, bot) {
+  // check whether person is an admin
+  ctx.getChatAdministrators()
+    .then(function(admins) {
+      admins = JSON.stringify(admins);
+      let replyText;
+      if (
+        ctx.message.reply_to_message !== undefined &&
+        admins.indexOf(ctx.from.id) > -1
+      ) {
+        try {
+          replyText = ctx.message.reply_to_message.text;
+          let userid = replyText.match(new RegExp('#' + '(.*)' + ' from'));
+          let name = replyText.match(new RegExp('from ' + '(.*)' + ' @'));
+          if (ctx.message.text === 'me') {
+            // accept ticket
+            bot.telegram.sendMessage(
+              config.staffchat_id,
+              '<b>' +
+                config.lang_ticket +
+                ' #' +
+                userid[1] +
+                '</b> ' +
+                config.lang_acceptedBy +
+                ' ' +
+                ctx.message.from.first_name +
+                ' -> /open',
+              cache.noSound
+            );
+          } else {
+            cache.ticketStatus[userid[1]] = false;
+            bot.telegram.sendMessage(
+              userid[1],
+              config.lang_dear +
+                ' <b>' +
+                name[1] +
+                '</b>,\n\n' +
+                ctx.message.text +
+                '\n\n' +
+                config.lang_regards +
+                '\n' +
+                ctx.message.from.first_name,
+              cache.html
+            );
+            console.log(
+              'Answer: ' +
+                config.lang_ticket +
+                ' #' +
+                cache.tickedID +
+                ' ' +
+                config.lang_dear +
+                ' ' +
+                name[1] +
+                ' ' +
+                ctx.message.text +
+                ' ' +
+                config.lang_from +
+                ' ' +
+                ctx.message.from.first_name
+            );
+          }
+          cache.ticketSent[cache.tickedID] = undefined;
+        } catch (e) {}
+      }
+    })
+    .catch(function(noAdmin) {
+      console.log('Error with admins: ' + noAdmin);
+    });
+}
+
+function customerChat(ctx, bot, chat) {
+  cache.tickedID = ctx.message.from.id;
+  if (cache.ticketIDs[cache.ticketID] === undefined) {
+    cache.ticketIDs.push(cache.tickedID);
+  }
+  cache.ticketStatus[cache.tickedID] = true;
+  userInfo = '';
+  userInfo +=
+    '</b> ' + config.lang_from + ' ' + ctx.message.from.first_name + ' ';
+  userInfo +=
+    '@' +
+    ctx.message.from.username +
+    ' ' +
+    config.lang_language +
+    ': ' +
+    ctx.message.from.language_code +
+    '\n\n';
+  if (cache.ticketSent[cache.tickedID] === undefined) {
+    bot.telegram.sendMessage(chat.id, config.lang_contactMessage);
+    bot.telegram.sendMessage(
+      config.staffchat_id,
+      '<b>' +
+        config.lang_ticket +
+        ' #' +
+        cache.tickedID +
+        userInfo +
+        ctx.message.text,
+      cache.html
+    );
+    // wait 5 minutes before this message appears again and do not
+    // send notificatoin sounds in that time to avoid spam
+    setTimeout(function() {
+      cache.ticketSent[cache.tickedID] = undefined;
+    }, config.spam_time);
+    cache.ticketSent[cache.tickedID] = 0;
+  } else if (cache.ticketSent[cache.tickedID] < 5) {
+    cache.ticketSent[cache.tickedID]++;
+    bot.telegram.sendMessage(
+      config.staffchat_id,
+      '<b>' +
+        config.lang_ticket +
+        ' #' +
+        cache.tickedID +
+        userInfo +
+        ctx.message.text,
+      cache.noSound
+    );
+  } else if (cache.ticketSent[cache.tickedID] === 5) {
+    cache.ticketSent[cache.tickedID]++;
+    bot.telegram.sendMessage(chat.id, config.lang_blockedSpam);
+  }
+  console.log(
+    'Ticket: ' +
+      ' #' +
+      cache.tickedID +
+      userInfo.replace('\n\n', ': ') +
+      ctx.message.text
+  );
+}
+
+function videoHandler(bot, ctx) {
+  forwardFile(bot, ctx, function(userInfo) {
+    bot.telegram.sendVideo(config.staffchat_id, ctx.message.video.file_id, {
+      caption:
+        config.lang_ticket +
+        ': #' +
+        cache.ticketID +
+        '\n' +
+        userInfo +
+        '\n' +
+        (ctx.message.caption || ''),
+    });
+  });
+}
+
+function photoHandler(bot, ctx) {
+  forwardFile(bot, ctx, function(userInfo) {
+    bot.telegram.sendPhoto(config.staffchat_id, ctx.message.photo[0].file_id, {
+      caption:
+        config.lang_ticket +
+        ': #' +
+        cache.ticketID +
+        '\n' +
+        userInfo +
+        '\n' +
+        (ctx.message.caption || ''),
+    });
+  });
+}
+
+function documentHandler(bot, ctx) {
+  forwardFile(bot, ctx, function(userInfo) {
+    bot.telegram.sendDocument(
+      config.staffchat_id,
+      ctx.message.document.file_id,
+      {
+        caption:
+          config.lang_ticket +
+          ': #' +
+          cache.ticketID +
+          '\n' +
+          userInfo +
+          (ctx.message.caption || ''),
+      }
+    );
+  });
+}
+
+function forwardFile(bot, ctx, callback) {
+  if (cache.ticketSent[cache.tickedID] === undefined) {
+    fowardHandler(ctx, function(userInfo) {
+      callback(userInfo);
+    });
+    // wait 5 minutes before this message appears again and do not
+    // send notificatoin sounds in that time to avoid spam
+    setTimeout(function() {
+      cache.ticketSent[cache.tickedID] = undefined;
+    }, config.spam_time);
+    cache.ticketSent[cache.tickedID] = 0;
+  } else if (cache.ticketSent[cache.tickedID] < 5) {
+    cache.ticketSent[cache.tickedID]++;
+    // TODO: add cache.noSound property for silent notifications
+    fowardHandler(ctx, function(userInfo) {
+      callback(userInfo);
+    });
+  } else if (cache.ticketSent[cache.tickedID] === 5) {
+    cache.ticketSent[cache.tickedID]++;
+    bot.telegram.sendMessage(chat.id, config.lang_blockedSpam);
+  }
+}
+
+function fowardHandler(ctx, callback) {
+  ctx.getChat().then(function(chat) {
+    if (chat.type === 'private') {
+      cache.ticketID = ctx.message.from.id;
+      userInfo = '';
+      userInfo += config.lang_from + ' ' + ctx.message.from.first_name + ' ';
+      userInfo +=
+        '@' +
+        ctx.message.from.username +
+        '\n' +
+        config.lang_language +
+        ': ' +
+        ctx.message.from.language_code +
+        '\n\n';
+      callback(userInfo);
+    }
+  });
+}
+
+module.exports = {
+  ticket: ticketHandler,
+  photo: photoHandler,
+  video: videoHandler,
+  document: documentHandler,
+};
diff --git a/config.js b/config.js
index 0216267..cd04025 100644
--- a/config.js
+++ b/config.js
@@ -1,20 +1,23 @@
-module.exports = {
-    // bot settings
-    bot_token: "YOUR_BOT_TOKEN", // support bot token
-    staffchat_id: "SUPERGROUP_CHAT_ID",  // telegram staff group chat id eg. -123456789
-    owner_id: "YOUR_TELEGRAM_ID",
-    supported_bot: "service_name", // service name of the supported bot leave empty if you don't have one
-    spam_time: 5 * 60 * 1000, // time (in MS) in which the user may send up to 5 messages to avoid spam DEFAULT: 5 Minutes
-
-    // customize your language
-    startCommandText: "Welcome in our support chat! Ask your question here.",
-    faqCommandText: "Check out our FAQ here: Address to your FAQ",
-    lang_contactMessage: "Thank you for contacting us. We will answer as soon as possible.",
-    lang_blockedSpam: "You sent quite a number of questions in the last while. Please calm down and wait until staff reviews them.",
-    lang_ticket: "Ticket",
-    lang_acceptedBy: "was accepted by",
-    lang_dear: "Dear",
-    lang_regards: "Best regards,",
-    lang_from: "from",
-    lang_language: "Language"
-};
\ No newline at end of file
+module.exports = {
+  // bot settings
+  bot_token: 'YOUR_BOT_TOKEN', // support bot token
+  staffchat_id: 'SUPERGROUP_CHAT_ID', // eg. -123456789
+  owner_id: 'YOUR_TELEGRAM_ID',
+  supported_bot: 'service_name', // service name of the supported bot
+  spam_time: 5 * 60 * 1000, // time (in MS) in which user may send 5 messages
+
+  // customize your language
+  startCommandText: 'Welcome in our support chat! Ask your question here.',
+  faqCommandText: 'Check out our FAQ here: Address to your FAQ',
+  lang_contactMessage:
+    `Thank you for contacting us. We will answer as soon as possible.`,
+  lang_blockedSpam:
+    `You sent quite a number of questions in the last while. 
+    Please calm down and wait until staff reviews them.`,
+  lang_ticket: 'Ticket',
+  lang_acceptedBy: 'was accepted by',
+  lang_dear: 'Dear',
+  lang_regards: 'Best regards,',
+  lang_from: 'from',
+  lang_language: 'Language',
+};
diff --git a/package-lock.json b/package-lock.json
index b3aa8b1..251990a 100644
--- a/package-lock.json
+++ b/package-lock.json
@@ -155,21 +155,21 @@
       }
     },
     "ajv": {
-      "version": "5.5.2",
-      "resolved": "https://registry.npmjs.org/ajv/-/ajv-5.5.2.tgz",
-      "integrity": "sha1-c7Xuyj+rZT49P5Qis0GtQiBdyWU=",
+      "version": "6.5.3",
+      "resolved": "https://registry.npmjs.org/ajv/-/ajv-6.5.3.tgz",
+      "integrity": "sha512-LqZ9wY+fx3UMiiPd741yB2pj3hhil+hQc8taf4o2QGRFpWgZ2V5C8HA165DY9sS3fJwsk7uT7ZlFEyC3Ig3lLg==",
       "dev": true,
       "requires": {
-        "co": "4.6.0",
-        "fast-deep-equal": "1.1.0",
+        "fast-deep-equal": "2.0.1",
         "fast-json-stable-stringify": "2.0.0",
-        "json-schema-traverse": "0.3.1"
+        "json-schema-traverse": "0.4.1",
+        "uri-js": "4.2.2"
       }
     },
     "ajv-keywords": {
-      "version": "2.1.1",
-      "resolved": "https://registry.npmjs.org/ajv-keywords/-/ajv-keywords-2.1.1.tgz",
-      "integrity": "sha1-YXmX/F9gV2iUxDX5QNgZ4TW4B2I=",
+      "version": "3.2.0",
+      "resolved": "https://registry.npmjs.org/ajv-keywords/-/ajv-keywords-3.2.0.tgz",
+      "integrity": "sha1-6GuBnGAs+IIa1jdBNpjx3sAhhHo=",
       "dev": true
     },
     "ansi-align": {
@@ -1131,12 +1131,6 @@
       "integrity": "sha1-/xnt6Kml5XkyQUewwR8PvLq+1jk=",
       "dev": true
     },
-    "co": {
-      "version": "4.6.0",
-      "resolved": "https://registry.npmjs.org/co/-/co-4.6.0.tgz",
-      "integrity": "sha1-bqa989hTrlTMuOR7+gvz+QMfsYQ=",
-      "dev": true
-    },
     "co-with-promise": {
       "version": "4.6.0",
       "resolved": "https://registry.npmjs.org/co-with-promise/-/co-with-promise-4.6.0.tgz",
@@ -1188,18 +1182,6 @@
       "integrity": "sha1-2Klr13/Wjfd5OnMDajug1UBdR3s=",
       "dev": true
     },
-    "concat-stream": {
-      "version": "1.6.2",
-      "resolved": "https://registry.npmjs.org/concat-stream/-/concat-stream-1.6.2.tgz",
-      "integrity": "sha512-27HBghJxjiZtIk3Ycvn/4kbJk/1uZuJFfuPEns6LaEvpvG1f0hTea8lilrouyo9mVc2GWdcEZ8OLoGmSADlrCw==",
-      "dev": true,
-      "requires": {
-        "buffer-from": "1.1.1",
-        "inherits": "2.0.3",
-        "readable-stream": "2.3.6",
-        "typedarray": "0.0.6"
-      }
-    },
     "concordance": {
       "version": "3.0.0",
       "resolved": "https://registry.npmjs.org/concordance/-/concordance-3.0.0.tgz",
@@ -1500,30 +1482,30 @@
       "dev": true
     },
     "eslint": {
-      "version": "4.19.1",
-      "resolved": "https://registry.npmjs.org/eslint/-/eslint-4.19.1.tgz",
-      "integrity": "sha512-bT3/1x1EbZB7phzYu7vCr1v3ONuzDtX8WjuM9c0iYxe+cq+pwcKEoQjl7zd3RpC6YOLgnSy3cTN58M2jcoPDIQ==",
+      "version": "5.4.0",
+      "resolved": "https://registry.npmjs.org/eslint/-/eslint-5.4.0.tgz",
+      "integrity": "sha512-UIpL91XGex3qtL6qwyCQJar2j3osKxK9e3ano3OcGEIRM4oWIpCkDg9x95AXEC2wMs7PnxzOkPZ2gq+tsMS9yg==",
       "dev": true,
       "requires": {
-        "ajv": "5.5.2",
+        "ajv": "6.5.3",
         "babel-code-frame": "6.26.0",
         "chalk": "2.4.1",
-        "concat-stream": "1.6.2",
-        "cross-spawn": "5.1.0",
+        "cross-spawn": "6.0.5",
         "debug": "3.1.0",
         "doctrine": "2.1.0",
-        "eslint-scope": "3.7.3",
+        "eslint-scope": "4.0.0",
+        "eslint-utils": "1.3.1",
         "eslint-visitor-keys": "1.0.0",
-        "espree": "3.5.4",
+        "espree": "4.0.0",
         "esquery": "1.0.1",
         "esutils": "2.0.2",
         "file-entry-cache": "2.0.0",
         "functional-red-black-tree": "1.0.1",
         "glob": "7.1.2",
         "globals": "11.7.0",
-        "ignore": "3.3.10",
+        "ignore": "4.0.6",
         "imurmurhash": "0.1.4",
-        "inquirer": "3.3.0",
+        "inquirer": "5.2.0",
         "is-resolvable": "1.1.0",
         "js-yaml": "3.12.0",
         "json-stable-stringify-without-jsonify": "1.0.1",
@@ -1536,23 +1518,67 @@
         "path-is-inside": "1.0.2",
         "pluralize": "7.0.0",
         "progress": "2.0.0",
-        "regexpp": "1.1.0",
+        "regexpp": "2.0.0",
         "require-uncached": "1.0.3",
         "semver": "5.5.0",
         "strip-ansi": "4.0.0",
         "strip-json-comments": "2.0.1",
-        "table": "4.0.2",
+        "table": "4.0.3",
         "text-table": "0.2.0"
       },
       "dependencies": {
+        "acorn-jsx": {
+          "version": "4.1.1",
+          "resolved": "https://registry.npmjs.org/acorn-jsx/-/acorn-jsx-4.1.1.tgz",
+          "integrity": "sha512-JY+iV6r+cO21KtntVvFkD+iqjtdpRUpGqKWgfkCdZq1R+kbreEl8EcdcJR4SmiIgsIQT33s6QzheQ9a275Q8xw==",
+          "dev": true,
+          "requires": {
+            "acorn": "5.7.1"
+          }
+        },
+        "cross-spawn": {
+          "version": "6.0.5",
+          "resolved": "https://registry.npmjs.org/cross-spawn/-/cross-spawn-6.0.5.tgz",
+          "integrity": "sha512-eTVLrBSt7fjbDygz805pMnstIs2VTBNkRm0qxZd+M7A5XDdxVRWO5MxGBXZhjY4cqLYLdtrGqRf8mBPmzwSpWQ==",
+          "dev": true,
+          "requires": {
+            "nice-try": "1.0.4",
+            "path-key": "2.0.1",
+            "semver": "5.5.0",
+            "shebang-command": "1.2.0",
+            "which": "1.3.1"
+          }
+        },
+        "espree": {
+          "version": "4.0.0",
+          "resolved": "https://registry.npmjs.org/espree/-/espree-4.0.0.tgz",
+          "integrity": "sha512-kapdTCt1bjmspxStVKX6huolXVV5ZfyZguY1lcfhVVZstce3bqxH9mcLzNn3/mlgW6wQ732+0fuG9v7h0ZQoKg==",
+          "dev": true,
+          "requires": {
+            "acorn": "5.7.1",
+            "acorn-jsx": "4.1.1"
+          }
+        },
         "globals": {
           "version": "11.7.0",
           "resolved": "https://registry.npmjs.org/globals/-/globals-11.7.0.tgz",
           "integrity": "sha512-K8BNSPySfeShBQXsahYB/AbbWruVOTyVpgoIDnl8odPpeSfP2J5QO2oLFFdl2j7GfDCtZj2bMKar2T49itTPCg==",
           "dev": true
+        },
+        "ignore": {
+          "version": "4.0.6",
+          "resolved": "https://registry.npmjs.org/ignore/-/ignore-4.0.6.tgz",
+          "integrity": "sha512-cyFDKrqc/YdcWFniJhzI42+AzS+gNwmUzOSFcRCQYwySuBBBy/KjuxWLZ/FHEH6Moq1NizMOBWyTcv8O4OZIMg==",
+          "dev": true
         }
       }
     },
+    "eslint-config-google": {
+      "version": "0.9.1",
+      "resolved": "https://registry.npmjs.org/eslint-config-google/-/eslint-config-google-0.9.1.tgz",
+      "integrity": "sha512-5A83D+lH0PA81QMESKbLJd/a3ic8tPZtwUmqNrxMRo54nfFaUvtt89q/+icQ+fd66c2xQHn0KyFkzJDoAUfpZA==",
+      "dev": true
+    },
     "eslint-config-standard": {
       "version": "11.0.0",
       "resolved": "https://registry.npmjs.org/eslint-config-standard/-/eslint-config-standard-11.0.0.tgz",
@@ -1724,15 +1750,21 @@
       "dev": true
     },
     "eslint-scope": {
-      "version": "3.7.3",
-      "resolved": "https://registry.npmjs.org/eslint-scope/-/eslint-scope-3.7.3.tgz",
-      "integrity": "sha512-W+B0SvF4gamyCTmUc+uITPY0989iXVfKvhwtmJocTaYoc/3khEHmEmvfY/Gn9HA9VV75jrQECsHizkNw1b68FA==",
+      "version": "4.0.0",
+      "resolved": "https://registry.npmjs.org/eslint-scope/-/eslint-scope-4.0.0.tgz",
+      "integrity": "sha512-1G6UTDi7Jc1ELFwnR58HV4fK9OQK4S6N985f166xqXxpjU6plxFISJa2Ba9KCQuFa8RCnj/lSFJbHo7UFDBnUA==",
       "dev": true,
       "requires": {
         "esrecurse": "4.2.1",
         "estraverse": "4.2.0"
       }
     },
+    "eslint-utils": {
+      "version": "1.3.1",
+      "resolved": "https://registry.npmjs.org/eslint-utils/-/eslint-utils-1.3.1.tgz",
+      "integrity": "sha512-Z7YjnIldX+2XMcjr7ZkgEsOj/bREONV60qYeB/bjMAqqqZ4zxKyWX+BOUkdmRmA9riiIPVvo5x86m5elviOk0Q==",
+      "dev": true
+    },
     "eslint-visitor-keys": {
       "version": "1.0.0",
       "resolved": "https://registry.npmjs.org/eslint-visitor-keys/-/eslint-visitor-keys-1.0.0.tgz",
@@ -1860,9 +1892,9 @@
       }
     },
     "fast-deep-equal": {
-      "version": "1.1.0",
-      "resolved": "https://registry.npmjs.org/fast-deep-equal/-/fast-deep-equal-1.1.0.tgz",
-      "integrity": "sha1-wFNHeBfIa1HaqFPIHgWbcz0CNhQ=",
+      "version": "2.0.1",
+      "resolved": "https://registry.npmjs.org/fast-deep-equal/-/fast-deep-equal-2.0.1.tgz",
+      "integrity": "sha1-ewUhjd+WZ79/Nwv3/bLLFf3Qqkk=",
       "dev": true
     },
     "fast-diff": {
@@ -2825,9 +2857,9 @@
       "dev": true
     },
     "inquirer": {
-      "version": "3.3.0",
-      "resolved": "https://registry.npmjs.org/inquirer/-/inquirer-3.3.0.tgz",
-      "integrity": "sha512-h+xtnyk4EwKvFWHrUYsWErEVR+igKtLdchu+o0Z1RL7VU/jVMFbYir2bp6bAj8efFNxWqHX0dIss6fJQ+/+qeQ==",
+      "version": "5.2.0",
+      "resolved": "https://registry.npmjs.org/inquirer/-/inquirer-5.2.0.tgz",
+      "integrity": "sha512-E9BmnJbAKLPGonz0HeWHtbKf+EeSP93paWO3ZYoUpq/aowXvYGjjCSuashhXPpzbArIjBbji39THkxTz9ZeEUQ==",
       "dev": true,
       "requires": {
         "ansi-escapes": "3.1.0",
@@ -2839,8 +2871,7 @@
         "lodash": "4.17.10",
         "mute-stream": "0.0.7",
         "run-async": "2.3.0",
-        "rx-lite": "4.0.8",
-        "rx-lite-aggregates": "4.0.8",
+        "rxjs": "5.5.11",
         "string-width": "2.1.1",
         "strip-ansi": "4.0.0",
         "through": "2.3.8"
@@ -3143,9 +3174,9 @@
       "dev": true
     },
     "json-schema-traverse": {
-      "version": "0.3.1",
-      "resolved": "https://registry.npmjs.org/json-schema-traverse/-/json-schema-traverse-0.3.1.tgz",
-      "integrity": "sha1-NJptRMU6Ud6JtAgFxdXlm0F9M0A=",
+      "version": "0.4.1",
+      "resolved": "https://registry.npmjs.org/json-schema-traverse/-/json-schema-traverse-0.4.1.tgz",
+      "integrity": "sha512-xbbCH5dCYU5T8LcEhhuh7HJ88HXuW3qsI3Y0zOZFKfZEHcpWiHU/Jxzk629Brsab/mMiHQti9wMP+845RPe3Vg==",
       "dev": true
     },
     "json-stable-stringify-without-jsonify": {
@@ -3575,6 +3606,12 @@
       "integrity": "sha1-Sr6/7tdUHywnrPspvbvRXI1bpPc=",
       "dev": true
     },
+    "nice-try": {
+      "version": "1.0.4",
+      "resolved": "https://registry.npmjs.org/nice-try/-/nice-try-1.0.4.tgz",
+      "integrity": "sha512-2NpiFHqC87y/zFke0fC0spBXL3bBsoh/p5H1EFhshxjCR5+0g2d6BiXbUFz9v1sAcxsk2htp2eQnNIci2dIYcA==",
+      "dev": true
+    },
     "node-fetch": {
       "version": "2.2.0",
       "resolved": "https://registry.npmjs.org/node-fetch/-/node-fetch-2.2.0.tgz",
@@ -3984,6 +4021,12 @@
       "integrity": "sha1-8FKijacOYYkX7wqKw0wa5aaChrM=",
       "dev": true
     },
+    "punycode": {
+      "version": "2.1.1",
+      "resolved": "https://registry.npmjs.org/punycode/-/punycode-2.1.1.tgz",
+      "integrity": "sha512-XRsRjdf+j5ml+y/6GKHPZbrF/8p2Yga0JPtdqTIY2Xe5ohJPD9saDJJLPvp9+NSBprVvevdXZybnj2cv8OEd0A==",
+      "dev": true
+    },
     "randomatic": {
       "version": "3.1.0",
       "resolved": "https://registry.npmjs.org/randomatic/-/randomatic-3.1.0.tgz",
@@ -4120,9 +4163,9 @@
       }
     },
     "regexpp": {
-      "version": "1.1.0",
-      "resolved": "https://registry.npmjs.org/regexpp/-/regexpp-1.1.0.tgz",
-      "integrity": "sha512-LOPw8FpgdQF9etWMaAfG/WRthIdXJGYp4mJ2Jgn/2lpkbod9jPn0t9UqN7AxBOKNfzRbYyVfgc7Vk4t/MpnXgw==",
+      "version": "2.0.0",
+      "resolved": "https://registry.npmjs.org/regexpp/-/regexpp-2.0.0.tgz",
+      "integrity": "sha512-g2FAVtR8Uh8GO1Nv5wpxW7VFVwHcCEr4wyA8/MHiRkO8uHoR5ntAA8Uq3P1vvMTX/BeQiRVSpDGLd+Wn5HNOTA==",
       "dev": true
     },
     "regexpu-core": {
@@ -4282,19 +4325,21 @@
         "is-promise": "2.1.0"
       }
     },
-    "rx-lite": {
-      "version": "4.0.8",
-      "resolved": "https://registry.npmjs.org/rx-lite/-/rx-lite-4.0.8.tgz",
-      "integrity": "sha1-Cx4Rr4vESDbwSmQH6S2kJGe3lEQ=",
-      "dev": true
-    },
-    "rx-lite-aggregates": {
-      "version": "4.0.8",
-      "resolved": "https://registry.npmjs.org/rx-lite-aggregates/-/rx-lite-aggregates-4.0.8.tgz",
-      "integrity": "sha1-dTuHqJoRyVRnxKwWJsTvxOBcZ74=",
+    "rxjs": {
+      "version": "5.5.11",
+      "resolved": "https://registry.npmjs.org/rxjs/-/rxjs-5.5.11.tgz",
+      "integrity": "sha512-3bjO7UwWfA2CV7lmwYMBzj4fQ6Cq+ftHc2MvUe+WMS7wcdJ1LosDWmdjPQanYp2dBRj572p7PeU81JUxHKOcBA==",
       "dev": true,
       "requires": {
-        "rx-lite": "4.0.8"
+        "symbol-observable": "1.0.1"
+      },
+      "dependencies": {
+        "symbol-observable": {
+          "version": "1.0.1",
+          "resolved": "https://registry.npmjs.org/symbol-observable/-/symbol-observable-1.0.1.tgz",
+          "integrity": "sha1-g0D8RwLDEi310iKI+IKD9RPT/dQ=",
+          "dev": true
+        }
       }
     },
     "safe-buffer": {
@@ -4569,13 +4614,13 @@
       "dev": true
     },
     "table": {
-      "version": "4.0.2",
-      "resolved": "https://registry.npmjs.org/table/-/table-4.0.2.tgz",
-      "integrity": "sha512-UUkEAPdSGxtRpiV9ozJ5cMTtYiqz7Ni1OGqLXRCynrvzdtR1p+cfOWe2RJLwvUG8hNanaSRjecIqwOjqeatDsA==",
+      "version": "4.0.3",
+      "resolved": "https://registry.npmjs.org/table/-/table-4.0.3.tgz",
+      "integrity": "sha512-S7rnFITmBH1EnyKcvxBh1LjYeQMmnZtCXSEbHcH6S0NoKit24ZuFO/T1vDcLdYsLQkM188PVVhQmzKIuThNkKg==",
       "dev": true,
       "requires": {
-        "ajv": "5.5.2",
-        "ajv-keywords": "2.1.1",
+        "ajv": "6.5.3",
+        "ajv-keywords": "3.2.0",
         "chalk": "2.4.1",
         "lodash": "4.17.10",
         "slice-ansi": "1.0.0",
@@ -4685,12 +4730,6 @@
         "prelude-ls": "1.1.2"
       }
     },
-    "typedarray": {
-      "version": "0.0.6",
-      "resolved": "https://registry.npmjs.org/typedarray/-/typedarray-0.0.6.tgz",
-      "integrity": "sha1-hnrHTjhkGHsdPUfZlqeOxciDB3c=",
-      "dev": true
-    },
     "typescript": {
       "version": "3.0.1",
       "resolved": "https://registry.npmjs.org/typescript/-/typescript-3.0.1.tgz",
@@ -4746,6 +4785,15 @@
         "xdg-basedir": "3.0.0"
       }
     },
+    "uri-js": {
+      "version": "4.2.2",
+      "resolved": "https://registry.npmjs.org/uri-js/-/uri-js-4.2.2.tgz",
+      "integrity": "sha512-KY9Frmirql91X2Qgjry0Wd4Y+YTdrdZheS8TFwvkbLWf/G5KNJDCh6pKL5OZctEW4+0Baa5idK2ZQuELRwPznQ==",
+      "dev": true,
+      "requires": {
+        "punycode": "2.1.1"
+      }
+    },
     "url-parse-lax": {
       "version": "1.0.0",
       "resolved": "https://registry.npmjs.org/url-parse-lax/-/url-parse-lax-1.0.0.tgz",
diff --git a/package.json b/package.json
index a3811a7..c5f9865 100644
--- a/package.json
+++ b/package.json
@@ -1,6 +1,6 @@
 {
   "name": "telegram-support-bot",
-  "version": "0.10.0",
+  "version": "0.20.0",
   "description": "Telegram Support Bot",
   "license": "GPLv3",
   "author": "bostrot <me@bostrot.pro>",
@@ -14,9 +14,6 @@
   },
   "main": "bin/support.js",
   "scripts": {
-    "lint": "eslint .",
-    "test": "ava test",
-    "precommit": "npm run lint && npm test",
     "start": "node bin/support.js"
   },
   "engines": {
@@ -30,15 +27,12 @@
     "cron": "^1.3.0"
   },
   "devDependencies": {
-    "ava": "^0.25.0",
-    "eslint": "^4.1.1",
-    "eslint-config-standard": "^11.0.0",
-    "eslint-plugin-ava": "^4.0.0",
+    "eslint": "^5.4.0",
+    "eslint-config-google": "^0.9.1",
     "eslint-plugin-import": "^2.2.0",
     "eslint-plugin-node": "^6.0.0",
     "eslint-plugin-promise": "^3.5.0",
-    "eslint-plugin-standard": "^3.0.1",
-    "husky": "^0.14.1"
+    "eslint-plugin-standard": "^3.0.1"
   },
   "keywords": [
     "telegram-support-bot",