[PM-41927] Passkey error with FPL (Florida Power & Light) app: "Passkeys not supported for this app"

[jaklegal]

Origin

Native Application (non-browser app)

Web URL or App name

FPL app https://play.google.com/store/apps/details?id=com.nee.fpl&hl=en_US

Passkey Action

• Creating new passkey (Registration)
• Signing in (Authentication)

Build Information

A saved passkey is not working from the Android app to log into the FPL app. It works fine from the Chrome Browser extension to log into their site from the saved passkey, just not from the Bitwarden Android app.

Additional Information

No response

Issue Tracking Info

• I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

[bitwarden-bot]

Thank you for your report! We've added this to our internal board for review.
ID: PM-41927

[pamperer562580892423]

Please copy & paste all details in here from your BW Android App Settings > About > Version!

[jaklegal]

© Bitwarden Inc. 2015-2026

Version: 2026.7.1 (21803)
📱 samsung SM-S926U1 🤖 16@36 📦 prod
🧱 commit: abb9dde
💻 build source: bitwarden/android/actions/runs/30475765167/attempts/1
🦀 SDK: 3.0.0-7926-a9b0e184
🌩 Server: 2026.7.2 @ US

[pamperer562580892423]

@jaklegal The Flight Recorder could produce some additional and helpful data. Activate it and try to authenticate with the passkey. Afterwards, share the data with Bitwarden. (e.g. adding the log here)

[jaklegal]

Bitwarden Android - Password Manager
Log Start Time: 2026-08-16 16:33:22:950
Log Duration: 1h
App Version: 2026.7.1 (21803)
Build: release/standard
SDK Version: 🦀 3.0.0-7926-a9b0e184
CI Build Info: 🧱 commit: abb9dde
💻 build source: bitwarden/android/actions/runs/30475765167/attempts/1
Device: 📱 samsung SM-S926U1 🤖 16@36 📦 prod
🌩 Server: Bitwarden Cloud 2026.7.2 @ US
Fingerprint: samsung/e2quew/e2q:16/BP4A.251205.006/S926U1UES6DZG1:user/release-keys
2026-08-16 16:33:22:967 – DEBUG – na8 – RootNavScreen destination changed: com.x8bit.bitwarden.ui.platform.feature.vaultunlockednavbar.VaultUnlockedNavbarRoute in com.x8bit.bitwarden.ui.platform.feature.vaultunlocked.VaultUnlockedGraphRoute
2026-08-16 16:33:22:999 – DEBUG – na8 – VaultUnlockedNavBarScreen destination changed: com.x8bit.bitwarden.ui.platform.feature.settings.about.SettingsAboutRoute.Standard in com.x8bit.bitwarden.ui.platform.feature.settings.SettingsGraphRoute
2026-08-16 16:33:25:921 – DEBUG – AppStateManagerImpl$AppForegroundObserver – App is backgrounded
2026-08-16 16:33:29:033 – DEBUG – BitwardenCredentialProviderService – Get credential request received.
2026-08-16 16:33:29:150 – DEBUG – zp – Credentials retrieved.
2026-08-16 16:33:30:295 – DEBUG – AppStateManagerImpl$AppForegroundObserver – App is foregrounded
2026-08-16 16:33:30:320 – DEBUG – na8 – MainActivity destination changed: com.x8bit.bitwarden.ui.platform.feature.overlaynav.OverlayNavRoute
2026-08-16 16:33:30:321 – DEBUG – na8 – OverlayNavScreen destination changed: com.x8bit.bitwarden.ui.platform.feature.rootnav.RootNavigationRoute
2026-08-16 16:33:30:331 – DEBUG – na8 – RootNavScreen destination changed: com.x8bit.bitwarden.ui.platform.feature.splash.SplashRoute
2026-08-16 16:33:30:343 – DEBUG – na8 – RootNavScreen destination changed: com.x8bit.bitwarden.ui.platform.feature.vaultunlockednavbar.VaultUnlockedNavbarRoute in com.x8bit.bitwarden.ui.platform.feature.vaultunlocked.VaultUnlockedGraphRoute
2026-08-16 16:33:30:344 – DEBUG – na8 – RootNavScreen destination changed: nkb/{encodedData} in com.x8bit.bitwarden.ui.platform.feature.vaultunlocked.VaultUnlockedGraphRoute
2026-08-16 16:33:30:420 – DEBUG – BitwardenNetworkClient – --> GET https://digitalassetlinks.googleapis.com/v1/assetlinks:check?source.web.site=https%3A%2F%2Ffpl.com&target.androidApp.packageName=com.nee.fpl&target.androidApp.certificate.sha256Fingerprint=38%3AA0%3AA4%3A6B%3A8B%3A0D%3A88%3A5B%3A1D%3A1E%3A2C%3A44%3A1E%3A8C%3A88%3A5B%3A17%3AE9%3A59%3A45%3A5C%3ABB%3AFB%3AB0%3AB6%3A7E%3AF3%3ADB%3A80%3AEF%3A67%3A62&relation=delegate_permission%2Fcommon.handle_all_urls
2026-08-16 16:33:30:527 – DEBUG – ft6 – needsBootstrap(digitalassetlinks.googleapis.com): false (cookieDomain=null)
2026-08-16 16:33:30:528 – DEBUG – ft6 – resolveHostname(digitalassetlinks.googleapis.com): no stored config found, using original
2026-08-16 16:33:30:528 – DEBUG – ft6 – getCookies(digitalassetlinks.googleapis.com): resolved=digitalassetlinks.googleapis.com, count=0
2026-08-16 16:33:30:629 – DEBUG – BitwardenNetworkClient – <-- 200 https://digitalassetlinks.googleapis.com/v1/assetlinks:check?source.web.site=https%3A%2F%2Ffpl.com&target.androidApp.packageName=com.nee.fpl&target.androidApp.certificate.sha256Fingerprint=38%3AA0%3AA4%3A6B%3A8B%3A0D%3A88%3A5B%3A1D%3A1E%3A2C%3A44%3A1E%3A8C%3A88%3A5B%3A17%3AE9%3A59%3A45%3A5C%3ABB%3AFB%3AB0%3AB6%3A7E%3AF3%3ADB%3A80%3AEF%3A67%3A62&relation=delegate_permission%2Fcommon.handle_all_urls (208ms, unknown-length body)
2026-08-16 16:33:30:643 – DEBUG – y17 – Digital asset link validation result: linked = false
2026-08-16 16:33:32:502 – DEBUG – AppStateManagerImpl$AppForegroundObserver – App is backgrounded
2026-08-16 16:33:33:886 – DEBUG – BitwardenCredentialProviderService – Get credential request received.
2026-08-16 16:33:33:985 – DEBUG – zp – Credentials retrieved.
2026-08-16 16:33:34:724 – DEBUG – AppStateManagerImpl$AppForegroundObserver – App is foregrounded
2026-08-16 16:33:34:758 – DEBUG – na8 – MainActivity destination changed: com.x8bit.bitwarden.ui.platform.feature.overlaynav.OverlayNavRoute
2026-08-16 16:33:34:760 – DEBUG – na8 – OverlayNavScreen destination changed: com.x8bit.bitwarden.ui.platform.feature.rootnav.RootNavigationRoute
2026-08-16 16:33:34:769 – DEBUG – na8 – RootNavScreen destination changed: com.x8bit.bitwarden.ui.platform.feature.splash.SplashRoute
2026-08-16 16:33:34:778 – DEBUG – na8 – RootNavScreen destination changed: com.x8bit.bitwarden.ui.platform.feature.vaultunlockednavbar.VaultUnlockedNavbarRoute in com.x8bit.bitwarden.ui.platform.feature.vaultunlocked.VaultUnlockedGraphRoute
2026-08-16 16:33:34:778 – DEBUG – na8 – RootNavScreen destination changed: nkb/{encodedData} in com.x8bit.bitwarden.ui.platform.feature.vaultunlocked.VaultUnlockedGraphRoute
2026-08-16 16:33:34:843 – DEBUG – ft6 – needsBootstrap(digitalassetlinks.googleapis.com): false (cookieDomain=null)
2026-08-16 16:33:34:843 – DEBUG – ft6 – resolveHostname(digitalassetlinks.googleapis.com): no stored config found, using original
2026-08-16 16:33:34:843 – DEBUG – ft6 – getCookies(digitalassetlinks.googleapis.com): resolved=digitalassetlinks.googleapis.com, count=0
2026-08-16 16:33:34:842 – DEBUG – BitwardenNetworkClient – --> GET https://digitalassetlinks.googleapis.com/v1/assetlinks:check?source.web.site=https%3A%2F%2Ffpl.com&target.androidApp.packageName=com.nee.fpl&target.androidApp.certificate.sha256Fingerprint=38%3AA0%3AA4%3A6B%3A8B%3A0D%3A88%3A5B%3A1D%3A1E%3A2C%3A44%3A1E%3A8C%3A88%3A5B%3A17%3AE9%3A59%3A45%3A5C%3ABB%3AFB%3AB0%3AB6%3A7E%3AF3%3ADB%3A80%3AEF%3A67%3A62&relation=delegate_permission%2Fcommon.handle_all_urls
2026-08-16 16:33:34:976 – DEBUG – BitwardenNetworkClient – <-- 200 https://digitalassetlinks.googleapis.com/v1/assetlinks:check?source.web.site=https%3A%2F%2Ffpl.com&target.androidApp.packageName=com.nee.fpl&target.androidApp.certificate.sha256Fingerprint=38%3AA0%3AA4%3A6B%3A8B%3A0D%3A88%3A5B%3A1D%3A1E%3A2C%3A44%3A1E%3A8C%3A88%3A5B%3A17%3AE9%3A59%3A45%3A5C%3ABB%3AFB%3AB0%3AB6%3A7E%3AF3%3ADB%3A80%3AEF%3A67%3A62&relation=delegate_permission%2Fcommon.handle_all_urls (132ms, unknown-length body)
2026-08-16 16:33:34:976 – DEBUG – y17 – Digital asset link validation result: linked = false
2026-08-16 16:33:36:424 – DEBUG – AppStateManagerImpl$AppForegroundObserver – App is backgrounded
2026-08-16 16:33:39:911 – DEBUG – AppStateManagerImpl$AppForegroundObserver – App is foregrounded