diff --git a/Backend/README.md b/Backend/README.md
index ef734d19..9deff14f 100644
--- a/Backend/README.md
+++ b/Backend/README.md
@@ -100,7 +100,7 @@
2. Train the model by running the following command:
```bash
- python train_t5_model.py
+ python train.py
```
3. Test the trained model by running the following command:
@@ -112,7 +112,7 @@
4. Test the untrained T5 model by running the following command:
```bash
- python train_t5_model.py
+ python train.py
```
## Run the Email Proxy
diff --git a/Backend/app/api/dto/ticket.py b/Backend/app/api/dto/ticket.py
index 542daa00..29f6971a 100644
--- a/Backend/app/api/dto/ticket.py
+++ b/Backend/app/api/dto/ticket.py
@@ -7,13 +7,13 @@
class Ticket(BaseModel):
id: str = ""
- title: str
- service: str
- category: str
+ title: str | None
+ service: str | None
+ category: str | None
keywords: list
- customerPriority: CustomerPrio
+ customerPriority: CustomerPrio | None
affectedPerson: str
description: str
- priority: Prio
+ priority: Prio | None
attachmentNames: list[str] = []
- requestType: str
+ requestType: str | None
diff --git a/Backend/app/api/v1/ticket_api.py b/Backend/app/api/v1/ticket_api.py
index e55c1538..fbc938a4 100644
--- a/Backend/app/api/v1/ticket_api.py
+++ b/Backend/app/api/v1/ticket_api.py
@@ -1,18 +1,17 @@
-from bson import ObjectId
-from fastapi import APIRouter, HTTPException, UploadFile
-from fastapi.params import Depends, File, Path, Body
-from starlette import status
-from app.service.email_service import EmailService
-from app.dependency.email_service import get_email_service
-
from app.api.dto.text_input import TextInput
from app.api.dto.ticket import Ticket
+from app.dependency.ai_service import get_ai_ticket_service
from app.dependency.db_service import get_ticket_db_service, get_user_db_service
-from app.dependency.trained_t5_model import get_trained_t5_model
-from app.model.t5.use_trained_t5_model import TrainedT5Model
+from app.dependency.email_service import get_email_service
+from app.model.ai_ticket_service.ai_ticket_service import AITicketService
+from app.service.email_service import EmailService
from app.service.ticket_db_service import TicketDBService
from app.service.user_db_service import UserDBService
from app.util.logger import logger
+from bson import ObjectId
+from fastapi import APIRouter, HTTPException, UploadFile
+from fastapi.params import Depends, File, Path, Body
+from starlette import status
router = APIRouter()
@@ -20,10 +19,10 @@
@router.post("/ticket/text", status_code=status.HTTP_201_CREATED, response_model=Ticket)
async def process_text(
input: TextInput = Body(default=TextInput()),
- trained_t5_model: TrainedT5Model = Depends(get_trained_t5_model),
ticket_db_service: TicketDBService = Depends(get_ticket_db_service),
email_service: EmailService = Depends(get_email_service),
user_db_service: UserDBService = Depends(get_user_db_service),
+ ticket_service: AITicketService = Depends(get_ai_ticket_service),
):
"""
Receive Text from the Frontend
@@ -49,7 +48,7 @@ async def process_text(
# Run the model to process the input text
logger.info("Running the model...")
- received_dict = trained_t5_model.run_model(input.text)
+ received_dict = ticket_service.create_ticket(input.text)
logger.info("Model execution complete. Result: %s", received_dict)
# Set service based on user's location
@@ -57,6 +56,7 @@ async def process_text(
user = user_db_service.get_user_by_email(input.email)
if user and user.location:
if not received_dict.get("service") or received_dict["service"] == "":
+ logger.info("Setting ticket's service to user's location...")
received_dict["service"] = user.location
# Save the ticket to the database using the TicketDBService
diff --git a/Backend/app/dependency/ai_service.py b/Backend/app/dependency/ai_service.py
new file mode 100644
index 00000000..271b2112
--- /dev/null
+++ b/Backend/app/dependency/ai_service.py
@@ -0,0 +1,5 @@
+from app.model.ai_ticket_service.ai_ticket_service import AITicketService
+
+
+def get_ai_ticket_service() -> AITicketService:
+ return AITicketService()
diff --git a/Backend/app/dependency/t5_for_conditional_generation.py b/Backend/app/dependency/t5_for_conditional_generation.py
index f8daa075..b112d55c 100644
--- a/Backend/app/dependency/t5_for_conditional_generation.py
+++ b/Backend/app/dependency/t5_for_conditional_generation.py
@@ -2,4 +2,6 @@
def get_t5_for_conditional_generation() -> T5ForConditionalGeneration:
- return T5ForConditionalGeneration.from_pretrained("TalkTix/t5-ticket-creator")
+ return T5ForConditionalGeneration.from_pretrained(
+ "TalkTix/text_generation_t5-ticket-creator"
+ )
diff --git a/Backend/app/dependency/t5_tokenizer.py b/Backend/app/dependency/t5_tokenizer.py
index 3193c56b..74617a37 100644
--- a/Backend/app/dependency/t5_tokenizer.py
+++ b/Backend/app/dependency/t5_tokenizer.py
@@ -2,4 +2,4 @@
def get_t5_tokenizer() -> T5Tokenizer:
- return T5Tokenizer.from_pretrained("TalkTix/t5-ticket-creator")
+ return T5Tokenizer.from_pretrained("TalkTix/text_generation_t5-ticket-creator")
diff --git a/Backend/app/dependency/trained_t5_model.py b/Backend/app/dependency/trained_t5_model.py
index d2c0b65d..302a965c 100644
--- a/Backend/app/dependency/trained_t5_model.py
+++ b/Backend/app/dependency/trained_t5_model.py
@@ -5,7 +5,7 @@
get_t5_for_conditional_generation,
)
from app.dependency.t5_tokenizer import get_t5_tokenizer
-from app.model.t5.use_trained_t5_model import TrainedT5Model
+from app.model.ai_service.t5.use_trained_t5_model import TrainedT5Model
def get_trained_t5_model(
diff --git a/Backend/app/enum/customer_prio.py b/Backend/app/enum/customer_prio.py
index cd64f6d6..17e6036e 100644
--- a/Backend/app/enum/customer_prio.py
+++ b/Backend/app/enum/customer_prio.py
@@ -2,7 +2,7 @@
class CustomerPrio(str, Enum):
- can_work = "Stoerung aber kann arbeiten"
- can_not_work = "Stoerung kann nicht arbeiten"
- multiple_people_can_not_work = "Stoerung mehrere können nicht arbeiten"
- department_can_not_work = "Stoerung Abteilung kann nicht arbeiten"
+ can_work = "Disruption but can work"
+ can_not_work = "Disruption cannot work"
+ multiple_people_can_not_work = "Disruption several cannot work"
+ department_can_not_work = "Disruption department cannot work"
diff --git a/Backend/app/enum/prio.py b/Backend/app/enum/prio.py
index 33ce5829..00bbd8c5 100644
--- a/Backend/app/enum/prio.py
+++ b/Backend/app/enum/prio.py
@@ -2,7 +2,7 @@
class Prio(str, Enum):
- low = "Niedrig"
- medium = "Mittel"
- high = "Hoch"
- very_high = " Sehr Hoch"
+ low = "Low"
+ medium = "Medium"
+ high = "High"
+ very_high = "Very High"
diff --git a/Backend/app/model/t5/__init__.py b/Backend/app/model/ai_ticket_service/__init__.py
similarity index 100%
rename from Backend/app/model/t5/__init__.py
rename to Backend/app/model/ai_ticket_service/__init__.py
diff --git a/Backend/app/model/ai_ticket_service/ai_ticket_service.py b/Backend/app/model/ai_ticket_service/ai_ticket_service.py
new file mode 100644
index 00000000..b42b0968
--- /dev/null
+++ b/Backend/app/model/ai_ticket_service/ai_ticket_service.py
@@ -0,0 +1,363 @@
+from transformers import pipeline
+from app.util.logger import logger
+from app.enum.customer_prio import CustomerPrio
+from app.enum.prio import Prio
+from sklearn.preprocessing import LabelEncoder
+
+
+class AITicketService:
+ def __init__(self):
+ self.label_encoder = LabelEncoder()
+
+ # Pipes
+ self.title_generator_pipe = pipeline(
+ "text2text-generation", model="czearing/article-title-generator"
+ )
+ self.affected_person_generator_pipe = pipeline(
+ "token-classification", model="dslim/bert-base-NER"
+ )
+ self.keywords_generator_pipe = pipeline(
+ "token-classification", model="ml6team/keyphrase-extraction-kbir-inspec"
+ )
+ self.request_type_generator_pipe = pipeline(
+ "text-classification", model="TalkTix/roberta-base-request-type"
+ )
+
+ self.category_generator_pipe = pipeline(
+ "text-classification",
+ model="TalkTix/roberta-base-category-type-generator-28k",
+ )
+
+ self.service_generator_pipe = pipeline(
+ "text-classification",
+ model="TalkTix/roberta-base-service-type-generator-28k",
+ )
+
+ self.customer_priority_generator_pipe = pipeline(
+ "text-classification",
+ model="TalkTix/roberta-base-customer-priority-type-generator-28k",
+ )
+
+ self.priority_generator_pipe = pipeline(
+ "text-classification",
+ model="TalkTix/roberta-base-priority-type-generator-28k",
+ )
+
+ # Possible Field values
+ self.request_type_values = ["Incident", "Service Request"]
+ self.request_type_values.sort()
+
+ self.service_values = [
+ "SAP ERP",
+ "Atlassian",
+ "Adobe",
+ "Salesforce",
+ "Reporting",
+ "Microsoft Power Platform",
+ "Microsoft SharePoint",
+ "Snowflake",
+ "Microsoft Office",
+ ]
+ self.service_values.sort()
+
+ self.category_values = [
+ "HANA -> Technical Issues",
+ "HANA -> Billing & Payment",
+ "HANA -> Product Inquiries",
+ "HANA -> Account Management",
+ "HANA -> Policy Questions",
+ "Business One -> Technical Issues",
+ "Business One -> Billing & Payment",
+ "Business One -> Product Inquiries",
+ "Business One -> Account Management",
+ "Business One -> Policy Questions",
+ "Jira -> Technical Issues",
+ "Jira -> Billing & Payment",
+ "Jira -> Product Inquiries",
+ "Jira -> Account Management",
+ "Jira -> Policy Questions",
+ "Sourcetree -> Technical Issues",
+ "Sourcetree -> Billing & Payment",
+ "Sourcetree -> Product Inquiries",
+ "Sourcetree -> Account Management",
+ "Sourcetree -> Policy Questions",
+ "Opsgenie -> Technical Issues",
+ "Opsgenie -> Billing & Payment",
+ "Opsgenie -> Product Inquiries",
+ "Opsgenie -> Account Management",
+ "Opsgenie -> Policy Questions",
+ "Trello -> Technical Issues",
+ "Trello -> Billing & Payment",
+ "Trello -> Product Inquiries",
+ "Trello -> Account Management",
+ "Trello -> Policy Questions",
+ "Illustrator -> Technical Issues",
+ "Illustrator -> Billing & Payment",
+ "Illustrator -> Product Inquiries",
+ "Illustrator -> Account Management",
+ "Illustrator -> Policy Questions",
+ "Photoshop -> Technical Issues",
+ "Photoshop -> Billing & Payment",
+ "Photoshop -> Product Inquiries",
+ "Photoshop -> Account Management",
+ "Photoshop -> Policy Questions",
+ "InDesign -> Technical Issues",
+ "InDesign -> Billing & Payment",
+ "InDesign -> Product Inquiries",
+ "InDesign -> Account Management",
+ "InDesign -> Policy Questions",
+ "Premiere -> Technical Issues",
+ "Premiere -> Billing & Payment",
+ "Premiere -> Product Inquiries",
+ "Premiere -> Account Management",
+ "Premiere -> Policy Questions",
+ "Apex -> Technical Issues",
+ "Apex -> Billing & Payment",
+ "Apex -> Product Inquiries",
+ "Apex -> Account Management",
+ "Apex -> Policy Questions",
+ "Trailhead -> Technical Issues",
+ "Trailhead -> Billing & Payment",
+ "Trailhead -> Product Inquiries",
+ "Trailhead -> Account Management",
+ "Trailhead -> Policy Questions",
+ "Visualforce -> Technical Issues",
+ "Visualforce -> Billing & Payment",
+ "Visualforce -> Product Inquiries",
+ "Visualforce -> Account Management",
+ "Visualforce -> Policy Questions",
+ "Sales Cloud -> Technical Issues",
+ "Sales Cloud -> Billing & Payment",
+ "Sales Cloud -> Product Inquiries",
+ "Sales Cloud -> Account Management",
+ "Sales Cloud -> Policy Questions",
+ "Tableau -> Technical Issues",
+ "Tableau -> Billing & Payment",
+ "Tableau -> Product Inquiries",
+ "Tableau -> Account Management",
+ "Tableau -> Policy Questions",
+ "Microsoft PowerBI -> Technical Issues",
+ "Microsoft PowerBI -> Billing & Payment",
+ "Microsoft PowerBI -> Product Inquiries",
+ "Microsoft PowerBI -> Account Management",
+ "Microsoft PowerBI -> Policy Questions",
+ "Datasource -> Technical Issues",
+ "Datasource -> Billing & Payment",
+ "Datasource -> Product Inquiries",
+ "Datasource -> Account Management",
+ "Datasource -> Policy Questions",
+ "DataFlow -> Technical Issues",
+ "DataFlow -> Billing & Payment",
+ "DataFlow -> Product Inquiries",
+ "DataFlow -> Account Management",
+ "DataFlow -> Policy Questions",
+ "Microsoft Power Apps -> Technical Issues",
+ "Microsoft Power App -> Billing & Payment",
+ "Microsoft Power App -> Product Inquiries",
+ "Microsoft Power App -> Account Management",
+ "Microsoft Power App -> Policy Questions",
+ "Microsoft Power BI -> Technical Issues",
+ "Microsoft Power BI -> Billing & Payment",
+ "Microsoft Power BI -> Product Inquiries",
+ "Microsoft Power BI -> Account Management",
+ "Microsoft Power BI -> Policy Questions",
+ "Microsoft Power Pages Automate -> Technical Issues",
+ "Microsoft Power Pages Automate -> Billing & Payment",
+ "Microsoft Power Pages Automate -> Product Inquiries",
+ "Microsoft Power Pages Automate -> Account Management",
+ "Microsoft Power Pages Automate -> Policy Questions",
+ "Microsoft SharePoint -> Technical Issues",
+ "Microsoft SharePoint -> Billing & Payment",
+ "Microsoft SharePoint -> Product Inquiries",
+ "Microsoft SharePoint -> Account Management",
+ "Microsoft SharePoint -> Policy Questions",
+ "SharePoint -> Technical Issues",
+ "SharePoint -> Billing & Payment",
+ "SharePoint -> Product Inquiries",
+ "SharePoint -> Account Management",
+ "SharePoint -> Policy Questions",
+ "SharePoint List -> Technical Issues",
+ "SharePoint List -> Billing & Payment",
+ "SharePoint List -> Product Inquiries",
+ "SharePoint List -> Account Management",
+ "SharePoint List -> Policy Questions",
+ "SharePoint Document Library -> Technical Issues",
+ "SharePoint Document Library -> Billing & Payment",
+ "SharePoint Document Library -> Product Inquiries",
+ "SharePoint Document Library -> Account Management",
+ "SharePoint Document Library -> Policy Questions",
+ "Snowflake -> Technical Issues",
+ "Snowflake -> Billing & Payment",
+ "Snowflake -> Product Inquiries",
+ "Snowflake -> Account Management",
+ "Snowflake -> Policy Question",
+ "SnowSQL -> Technical Issues",
+ "SnowSQL -> Billing & Payment",
+ "SnowSQL -> Product Inquiries",
+ "SnowSQL -> Account Management",
+ "SnowSQL -> Policy Question",
+ "Microsoft Office -> Technical Issues",
+ "Microsoft Office -> Billing & Payment",
+ "Microsoft Office -> Product Inquiries",
+ "Microsoft Office -> Account Management",
+ "Microsoft Office -> Policy Questions",
+ "Microsoft Word -> Technical Issues",
+ "Microsoft Word -> Billing & Payment",
+ "Microsoft Word -> Product Inquiries",
+ "Microsoft Word -> Account Management",
+ "Microsoft Word -> Policy Questions",
+ "Microsoft Excel -> Technical Issues",
+ "Microsoft Excel -> Billing & Payment",
+ "Microsoft Excel -> Product Inquiries",
+ "Microsoft Excel -> Account Management",
+ "Microsoft Excel -> Policy Questions",
+ "Microsoft PowerPoint -> Technical Issues",
+ "Microsoft PowerPoint -> Billing & Payment",
+ "Microsoft PowerPoint -> Product Inquiries",
+ "Microsoft PowerPoint -> Account Management",
+ "Microsoft PowerPoint -> Policy Questions",
+ ]
+ self.category_values.sort()
+
+ self.customer_priority_values = [
+ "Disruption but can work",
+ "Disruption cannot work",
+ "Disruption several cannot work",
+ "Disruption department cannot work",
+ ]
+ self.customer_priority_values.sort()
+
+ self.priority_values = ["Low", "Medium", "High", "Very High"]
+ self.priority_values.sort()
+
+ def create_ticket(self, input_text) -> dict:
+ # generate prediction for each field
+ title = self.generate_title(input_text)
+ keywords = self.generate_keywords(input_text)
+ affected_person = self.generate_affected_person(input_text)
+ request_type = self.generate_prediction(
+ input_text,
+ self.request_type_generator_pipe,
+ "requestType",
+ self.request_type_values,
+ )
+ category = self.generate_prediction(
+ input_text, self.category_generator_pipe, "category", self.category_values
+ )
+ service = self.generate_prediction(
+ input_text, self.service_generator_pipe, "service", self.service_values
+ )
+
+ customer_priority = self.generate_prediction(
+ input_text,
+ self.customer_priority_generator_pipe,
+ "customerPriority",
+ self.customer_priority_values,
+ )
+
+ priority = self.generate_prediction(
+ input_text, self.priority_generator_pipe, "priority", self.priority_values
+ )
+
+ # Create Ticket
+ ticket_dict = {
+ "title": title,
+ "service": service,
+ "category": category,
+ "keywords": keywords,
+ "customerPriority": customer_priority,
+ "affectedPerson": affected_person,
+ "description": input_text,
+ "priority": priority,
+ "requestType": request_type,
+ "attachments": [],
+ }
+
+ return ticket_dict
+
+ def generate_title(self, input_text) -> str:
+ generated_title = self.title_generator_pipe(input_text)[0]["generated_text"]
+ return generated_title
+
+ def generate_affected_person(self, input_text) -> str:
+ generated_output = self.affected_person_generator_pipe(input_text)
+
+ if len(generated_output) > 0:
+ persons = [
+ entity["word"]
+ for entity in generated_output
+ if "PER" in entity["entity"]
+ ]
+ generated_affected_person = " ".join(persons)
+
+ logger.info(
+ "[AI] Prediction successfully generated. {}: {}".format(
+ "affectedPerson", generated_affected_person
+ )
+ )
+ return generated_affected_person
+ else:
+ logger.info(
+ "[AI] Could not generate prediction for Affected Person. Generated output is empty"
+ )
+ return ""
+
+ def generate_keywords(self, input_text) -> list:
+ generated_output = self.keywords_generator_pipe(input_text)
+
+ if len(generated_output) > 0:
+ keywords = [
+ entity["word"]
+ for entity in generated_output
+ if "KEY" in entity["entity"]
+ ]
+
+ logger.info(
+ "[AI] Prediction successfully generated. {}: {}".format(
+ "keywords", keywords
+ )
+ )
+ return keywords
+ else:
+ logger.info("[AI] Could not generate keywords. Generated output is empty.")
+ return []
+
+ def generate_prediction(self, input_text, pipe, field, field_values) -> str:
+ generated_output = pipe(input_text)
+ prediction = None
+
+ if len(generated_output) > 0:
+ prediction_score = generated_output[0]["score"]
+ if prediction_score < 0.5:
+ logger.info(
+ "[AI] Could not generate prediction for {}. Prediction score are to worse.".format(
+ field
+ )
+ )
+ return prediction
+ else:
+ prediction = self.map_label_to_class(
+ generated_output[0]["label"], field_values
+ )
+ logger.info(
+ "[AI] Prediction successfully generated. {}: {}".format(
+ field, prediction
+ )
+ )
+ return prediction
+ else:
+ logger.info(
+ "[AI] Could not generate prediction for {}. Generated output is empty".format(
+ field
+ )
+ )
+ return prediction
+
+ def map_label_to_class(self, label, classes) -> str:
+ index = int(label[-1])
+ return classes[index]
+
+ # def remove_email_signature(self, email_content) -> str:
+ # parsed_email = EmailReplyParser.parse_reply(email_content)
+ # print("Generated parsed_email:", parsed_email)
+ # return parsed_email
diff --git a/Backend/app/model/ai_ticket_service/t5/__init__.py b/Backend/app/model/ai_ticket_service/t5/__init__.py
new file mode 100644
index 00000000..e69de29b
diff --git a/Backend/app/model/t5/use_trained_t5_model.py b/Backend/app/model/ai_ticket_service/t5/use_trained_t5_model.py
similarity index 100%
rename from Backend/app/model/t5/use_trained_t5_model.py
rename to Backend/app/model/ai_ticket_service/t5/use_trained_t5_model.py
diff --git a/Backend/app/model/t5/use_untrained_t5_model.py b/Backend/app/model/ai_ticket_service/t5/use_untrained_t5_model.py
similarity index 95%
rename from Backend/app/model/t5/use_untrained_t5_model.py
rename to Backend/app/model/ai_ticket_service/t5/use_untrained_t5_model.py
index 81bfb12c..33a69d04 100644
--- a/Backend/app/model/t5/use_untrained_t5_model.py
+++ b/Backend/app/model/ai_ticket_service/t5/use_untrained_t5_model.py
@@ -1,7 +1,7 @@
from transformers import T5ForConditionalGeneration, T5Tokenizer
# Initialize the T5 tokenizer and model
-model_name = "t5-small"
+model_name = "text_generation_t5-small"
tokenizer = T5Tokenizer.from_pretrained(model_name)
model = T5ForConditionalGeneration.from_pretrained(model_name)
diff --git a/Backend/app/model/t5/text.csv b/Backend/app/model/t5/text.csv
deleted file mode 100644
index 7c01c7e2..00000000
--- a/Backend/app/model/t5/text.csv
+++ /dev/null
@@ -1,113 +0,0 @@
-text_description
-"Hi my name is Max Musterman. Im unable to send or receive email in Outlook. When attempting to send or receive email messages in Outlook, the following error is displayed: Task 'SMTP server name - Sending and Receiving' reported error (0x80042109):'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact the server administrator or Internet service provider (ISP).'I have taken the following Troubleshooting steps: I first checked the internet connection. It is stable and working properly. I then Verified my email server settings. They are correct and have not been changed. And I tested the email account on another device. I was able to send and receive messages on another device, confirming that the issue is specific to this computer and Outlook. My Operating system is Windows 10 and the Outlook version is 2021 (Office 365 subscription). It would be nice if you can fix this problem as soon as possible."
-"Hello, my name is Lisa. I'm experiencing a problem with my company-issued laptop. It's running unusually slow, and I've noticed that some software applications frequently freeze. The laptop has also been making a strange noise lately. This is causing disruptions to my work, and I need assistance to resolve it. Can you please help?"
-"Hello, this is John. I'm facing an issue with my office phone. It's not connecting to the company's VoIP system. When I try to make calls, I get a 'No Dial Tone' error. I've already checked the physical connections and they seem fine. Can you help me resolve this issue?"
-"Hi, I'm John Doe. I'm having trouble connecting to the company's VPN. Every time I try to establish a connection, I receive an error message that says, 'Unable to establish a VPN connection. Please check your network settings and try again.' I've checked my network settings, and they seem fine. Can you please help me resolve this VPN issue?"
-"Hey, this is Jane Smith. I'm experiencing a problem with my company-issued laptop. It's running unusually slow, and I've noticed that some software applications frequently freeze. The laptop has also been making a strange noise lately. This is causing disruptions to my work, and I need assistance to resolve it."
-"Hey, this is Jane. I'm having issues with my company laptop. It won't start, and I'm getting a black screen with an error message that reads, 'No bootable device found.' I've tried restarting it a few times, but the problem persists. Can you please assist me in resolving this laptop startup issue?"
-"Hi, this is Mark. I'm facing a problem with my company-issued monitor. The screen keeps flickering intermittently, and it's quite distracting.I've already tried adjusting the display settings, but the issue persists. Can you please help me with this monitor problem?"
-"Hello, I'm Alex. I've encountered a minor issue with my office desk phone. The display screen on the phone is showing the wrong time, and it's not updating automatically. It's not a critical problem, but it would be great if you could help me fix it."
-"Hi, I'm Sarah. I'm having a problem with my company laptop's touchpad. It's not responding to my touch, and I've tried restarting the laptop, but the issue persists. It's making it difficult for me to work efficiently. Can you help me resolve this touchpad issue?"
-"Hello, I'm James. I'm experiencing a problem with my company-issued printer. Every time I try to print a document, it gets stuck in the print queue, and nothing comes out of the printer. I've checked the paper tray and ink levels, but the issue persists. Can you please help me resolve this printer problem?"
-"Hi my name is Max Musterman. Im unable to send or receive email in Outlook. When attempting to send or receive email messages in Outlook, the following error is displayed: Task 'SMTP server name - Sending and Receiving' reported error (0x80042109):'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact the server administrator or Internet service provider (ISP).'I have taken the following Troubleshooting steps: I first checked the internet connection. It is stable and working properly. I then Verified my email server settings. They are correct and have not been changed. And I tested the email account on another device. I was able to send and receive messages on another device, confirming that the issue is specific to this computer and Outlook. My Operating system is Windows 10 and the Outlook version is 2021 (Office 365 subscription). It would be nice if you can fix this problem as soon as possible."
-"Hello, my name is Lisa. I'm experiencing a problem with my company-issued laptop. It's running unusually slow, and I've noticed that some software applications frequently freeze. The laptop has also been making a strange noise lately. This is causing disruptions to my work, and I need assistance to resolve it. Can you please help?"
-"Hello, this is John. I'm facing an issue with my office phone. It's not connecting to the company's VoIP system. When I try to make calls, I get a 'No Dial Tone' error. I've already checked the physical connections and they seem fine. Can you help me resolve this issue?"
-"Hi, I'm John Doe. I'm having trouble connecting to the company's VPN. Every time I try to establish a connection, I receive an error message that says, 'Unable to establish a VPN connection. Please check your network settings and try again.' I've checked my network settings, and they seem fine. Can you please help me resolve this VPN issue?"
-"Hey, this is Jane Smith. I'm experiencing a problem with my company-issued laptop. It's running unusually slow, and I've noticed that some software applications frequently freeze. The laptop has also been making a strange noise lately. This is causing disruptions to my work, and I need assistance to resolve it."
-"Hey, this is Jane. I'm having issues with my company laptop. It won't start, and I'm getting a black screen with an error message that reads, 'No bootable device found.' I've tried restarting it a few times, but the problem persists. Can you please assist me in resolving this laptop startup issue?"
-"Hi, this is Mark. I'm facing a problem with my company-issued monitor. The screen keeps flickering intermittently, and it's quite distracting.I've already tried adjusting the display settings, but the issue persists. Can you please help me with this monitor problem?"
-"Hello, I'm Alex. I've encountered a minor issue with my office desk phone. The display screen on the phone is showing the wrong time, and it's not updating automatically. It's not a critical problem, but it would be great if you could help me fix it."
-"Hi, I'm Sarah. I'm having a problem with my company laptop's touchpad. It's not responding to my touch, and I've tried restarting the laptop, but the issue persists. It's making it difficult for me to work efficiently. Can you help me resolve this touchpad issue?"
-"Hello, I'm James. I'm experiencing a problem with my company-issued printer. Every time I try to print a document, it gets stuck in the print queue, and nothing comes out of the printer. I've checked the paper tray and ink levels, but the issue persists. Can you please help me resolve this printer problem?"
-"Hi my name is Max Musterman. Im unable to send or receive email in Outlook. When attempting to send or receive email messages in Outlook, the following error is displayed: Task 'SMTP server name - Sending and Receiving' reported error (0x80042109):'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact the server administrator or Internet service provider (ISP).'I have taken the following Troubleshooting steps: I first checked the internet connection. It is stable and working properly. I then Verified my email server settings. They are correct and have not been changed. And I tested the email account on another device. I was able to send and receive messages on another device, confirming that the issue is specific to this computer and Outlook. My Operating system is Windows 10 and the Outlook version is 2021 (Office 365 subscription). It would be nice if you can fix this problem as soon as possible."
-"Hello, my name is Lisa. I'm experiencing a problem with my company-issued laptop. It's running unusually slow, and I've noticed that some software applications frequently freeze. The laptop has also been making a strange noise lately. This is causing disruptions to my work, and I need assistance to resolve it. Can you please help?"
-"Hello, this is John. I'm facing an issue with my office phone. It's not connecting to the company's VoIP system. When I try to make calls, I get a 'No Dial Tone' error. I've already checked the physical connections and they seem fine. Can you help me resolve this issue?"
-"Hi, I'm John Doe. I'm having trouble connecting to the company's VPN. Every time I try to establish a connection, I receive an error message that says, 'Unable to establish a VPN connection. Please check your network settings and try again.' I've checked my network settings, and they seem fine. Can you please help me resolve this VPN issue?"
-"Hey, this is Jane Smith. I'm experiencing a problem with my company-issued laptop. It's running unusually slow, and I've noticed that some software applications frequently freeze. The laptop has also been making a strange noise lately. This is causing disruptions to my work, and I need assistance to resolve it."
-"Hey, this is Jane. I'm having issues with my company laptop. It won't start, and I'm getting a black screen with an error message that reads, 'No bootable device found.' I've tried restarting it a few times, but the problem persists. Can you please assist me in resolving this laptop startup issue?"
-"Hi, this is Mark. I'm facing a problem with my company-issued monitor. The screen keeps flickering intermittently, and it's quite distracting.I've already tried adjusting the display settings, but the issue persists. Can you please help me with this monitor problem?"
-"Hello, I'm Alex. I've encountered a minor issue with my office desk phone. The display screen on the phone is showing the wrong time, and it's not updating automatically. It's not a critical problem, but it would be great if you could help me fix it."
-"Hi, I'm Sarah. I'm having a problem with my company laptop's touchpad. It's not responding to my touch, and I've tried restarting the laptop, but the issue persists. It's making it difficult for me to work efficiently. Can you help me resolve this touchpad issue?"
-"Hello, I'm James. I'm experiencing a problem with my company-issued printer. Every time I try to print a document, it gets stuck in the print queue, and nothing comes out of the printer. I've checked the paper tray and ink levels, but the issue persists. Can you please help me resolve this printer problem?"
-"Hi my name is Max Musterman. Im unable to send or receive email in Outlook. When attempting to send or receive email messages in Outlook, the following error is displayed: Task 'SMTP server name - Sending and Receiving' reported error (0x80042109):'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact the server administrator or Internet service provider (ISP).'I have taken the following Troubleshooting steps: I first checked the internet connection. It is stable and working properly. I then Verified my email server settings. They are correct and have not been changed. And I tested the email account on another device. I was able to send and receive messages on another device, confirming that the issue is specific to this computer and Outlook. My Operating system is Windows 10 and the Outlook version is 2021 (Office 365 subscription). It would be nice if you can fix this problem as soon as possible."
-"Hello, my name is Lisa. I'm experiencing a problem with my company-issued laptop. It's running unusually slow, and I've noticed that some software applications frequently freeze. The laptop has also been making a strange noise lately. This is causing disruptions to my work, and I need assistance to resolve it. Can you please help?"
-"Hello, this is John. I'm facing an issue with my office phone. It's not connecting to the company's VoIP system. When I try to make calls, I get a 'No Dial Tone' error. I've already checked the physical connections and they seem fine. Can you help me resolve this issue?"
-"Hi, I'm John Doe. I'm having trouble connecting to the company's VPN. Every time I try to establish a connection, I receive an error message that says, 'Unable to establish a VPN connection. Please check your network settings and try again.' I've checked my network settings, and they seem fine. Can you please help me resolve this VPN issue?"
-"Hey, this is Jane Smith. I'm experiencing a problem with my company-issued laptop. It's running unusually slow, and I've noticed that some software applications frequently freeze. The laptop has also been making a strange noise lately. This is causing disruptions to my work, and I need assistance to resolve it."
-"Hey, this is Jane. I'm having issues with my company laptop. It won't start, and I'm getting a black screen with an error message that reads, 'No bootable device found.' I've tried restarting it a few times, but the problem persists. Can you please assist me in resolving this laptop startup issue?"
-"Hi, this is Mark. I'm facing a problem with my company-issued monitor. The screen keeps flickering intermittently, and it's quite distracting.I've already tried adjusting the display settings, but the issue persists. Can you please help me with this monitor problem?"
-"Hello, I'm Alex. I've encountered a minor issue with my office desk phone. The display screen on the phone is showing the wrong time, and it's not updating automatically. It's not a critical problem, but it would be great if you could help me fix it."
-"Hi, I'm Sarah. I'm having a problem with my company laptop's touchpad. It's not responding to my touch, and I've tried restarting the laptop, but the issue persists. It's making it difficult for me to work efficiently. Can you help me resolve this touchpad issue?"
-"Hello, I'm James. I'm experiencing a problem with my company-issued printer. Every time I try to print a document, it gets stuck in the print queue, and nothing comes out of the printer. I've checked the paper tray and ink levels, but the issue persists. Can you please help me resolve this printer problem?"
-"Hi my name is Max Musterman. Im unable to send or receive email in Outlook. When attempting to send or receive email messages in Outlook, the following error is displayed: Task 'SMTP server name - Sending and Receiving' reported error (0x80042109):'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact the server administrator or Internet service provider (ISP).'I have taken the following Troubleshooting steps: I first checked the internet connection. It is stable and working properly. I then Verified my email server settings. They are correct and have not been changed. And I tested the email account on another device. I was able to send and receive messages on another device, confirming that the issue is specific to this computer and Outlook. My Operating system is Windows 10 and the Outlook version is 2021 (Office 365 subscription). It would be nice if you can fix this problem as soon as possible."
-"Hello, my name is Lisa. I'm experiencing a problem with my company-issued laptop. It's running unusually slow, and I've noticed that some software applications frequently freeze. The laptop has also been making a strange noise lately. This is causing disruptions to my work, and I need assistance to resolve it. Can you please help?"
-"Hello, this is John. I'm facing an issue with my office phone. It's not connecting to the company's VoIP system. When I try to make calls, I get a 'No Dial Tone' error. I've already checked the physical connections and they seem fine. Can you help me resolve this issue?"
-"Hi, I'm John Doe. I'm having trouble connecting to the company's VPN. Every time I try to establish a connection, I receive an error message that says, 'Unable to establish a VPN connection. Please check your network settings and try again.' I've checked my network settings, and they seem fine. Can you please help me resolve this VPN issue?"
-"Hey, this is Jane Smith. I'm experiencing a problem with my company-issued laptop. It's running unusually slow, and I've noticed that some software applications frequently freeze. The laptop has also been making a strange noise lately. This is causing disruptions to my work, and I need assistance to resolve it."
-"Hey, this is Jane. I'm having issues with my company laptop. It won't start, and I'm getting a black screen with an error message that reads, 'No bootable device found.' I've tried restarting it a few times, but the problem persists. Can you please assist me in resolving this laptop startup issue?"
-"Hi, this is Mark. I'm facing a problem with my company-issued monitor. The screen keeps flickering intermittently, and it's quite distracting.I've already tried adjusting the display settings, but the issue persists. Can you please help me with this monitor problem?"
-"Hello, I'm Alex. I've encountered a minor issue with my office desk phone. The display screen on the phone is showing the wrong time, and it's not updating automatically. It's not a critical problem, but it would be great if you could help me fix it."
-"Hi, I'm Sarah. I'm having a problem with my company laptop's touchpad. It's not responding to my touch, and I've tried restarting the laptop, but the issue persists. It's making it difficult for me to work efficiently. Can you help me resolve this touchpad issue?"
-"Hello, I'm James. I'm experiencing a problem with my company-issued printer. Every time I try to print a document, it gets stuck in the print queue, and nothing comes out of the printer. I've checked the paper tray and ink levels, but the issue persists. Can you please help me resolve this printer problem?"
-"Hi my name is Max Musterman. Im unable to send or receive email in Outlook. When attempting to send or receive email messages in Outlook, the following error is displayed: Task 'SMTP server name - Sending and Receiving' reported error (0x80042109):'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact the server administrator or Internet service provider (ISP).'I have taken the following Troubleshooting steps: I first checked the internet connection. It is stable and working properly. I then Verified my email server settings. They are correct and have not been changed. And I tested the email account on another device. I was able to send and receive messages on another device, confirming that the issue is specific to this computer and Outlook. My Operating system is Windows 10 and the Outlook version is 2021 (Office 365 subscription). It would be nice if you can fix this problem as soon as possible."
-"Hello, my name is Lisa. I'm experiencing a problem with my company-issued laptop. It's running unusually slow, and I've noticed that some software applications frequently freeze. The laptop has also been making a strange noise lately. This is causing disruptions to my work, and I need assistance to resolve it. Can you please help?"
-"Hello, this is John. I'm facing an issue with my office phone. It's not connecting to the company's VoIP system. When I try to make calls, I get a 'No Dial Tone' error. I've already checked the physical connections and they seem fine. Can you help me resolve this issue?"
-"Hi, I'm John Doe. I'm having trouble connecting to the company's VPN. Every time I try to establish a connection, I receive an error message that says, 'Unable to establish a VPN connection. Please check your network settings and try again.' I've checked my network settings, and they seem fine. Can you please help me resolve this VPN issue?"
-"Hey, this is Jane Smith. I'm experiencing a problem with my company-issued laptop. It's running unusually slow, and I've noticed that some software applications frequently freeze. The laptop has also been making a strange noise lately. This is causing disruptions to my work, and I need assistance to resolve it."
-"Hey, this is Jane. I'm having issues with my company laptop. It won't start, and I'm getting a black screen with an error message that reads, 'No bootable device found.' I've tried restarting it a few times, but the problem persists. Can you please assist me in resolving this laptop startup issue?"
-"Hi, this is Mark. I'm facing a problem with my company-issued monitor. The screen keeps flickering intermittently, and it's quite distracting.I've already tried adjusting the display settings, but the issue persists. Can you please help me with this monitor problem?"
-"Hello, I'm Alex. I've encountered a minor issue with my office desk phone. The display screen on the phone is showing the wrong time, and it's not updating automatically. It's not a critical problem, but it would be great if you could help me fix it."
-"Hi, I'm Sarah. I'm having a problem with my company laptop's touchpad. It's not responding to my touch, and I've tried restarting the laptop, but the issue persists. It's making it difficult for me to work efficiently. Can you help me resolve this touchpad issue?"
-"Hello, I'm James. I'm experiencing a problem with my company-issued printer. Every time I try to print a document, it gets stuck in the print queue, and nothing comes out of the printer. I've checked the paper tray and ink levels, but the issue persists. Can you please help me resolve this printer problem?"
-"Hi my name is Max Musterman. Im unable to send or receive email in Outlook. When attempting to send or receive email messages in Outlook, the following error is displayed: Task 'SMTP server name - Sending and Receiving' reported error (0x80042109):'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact the server administrator or Internet service provider (ISP).'I have taken the following Troubleshooting steps: I first checked the internet connection. It is stable and working properly. I then Verified my email server settings. They are correct and have not been changed. And I tested the email account on another device. I was able to send and receive messages on another device, confirming that the issue is specific to this computer and Outlook. My Operating system is Windows 10 and the Outlook version is 2021 (Office 365 subscription). It would be nice if you can fix this problem as soon as possible."
-"Hello, my name is Lisa. I'm experiencing a problem with my company-issued laptop. It's running unusually slow, and I've noticed that some software applications frequently freeze. The laptop has also been making a strange noise lately. This is causing disruptions to my work, and I need assistance to resolve it. Can you please help?"
-"Hello, this is John. I'm facing an issue with my office phone. It's not connecting to the company's VoIP system. When I try to make calls, I get a 'No Dial Tone' error. I've already checked the physical connections and they seem fine. Can you help me resolve this issue?"
-"Hi, I'm John Doe. I'm having trouble connecting to the company's VPN. Every time I try to establish a connection, I receive an error message that says, 'Unable to establish a VPN connection. Please check your network settings and try again.' I've checked my network settings, and they seem fine. Can you please help me resolve this VPN issue?"
-"Hey, this is Jane Smith. I'm experiencing a problem with my company-issued laptop. It's running unusually slow, and I've noticed that some software applications frequently freeze. The laptop has also been making a strange noise lately. This is causing disruptions to my work, and I need assistance to resolve it."
-"Hey, this is Jane. I'm having issues with my company laptop. It won't start, and I'm getting a black screen with an error message that reads, 'No bootable device found.' I've tried restarting it a few times, but the problem persists. Can you please assist me in resolving this laptop startup issue?"
-"Hi, this is Mark. I'm facing a problem with my company-issued monitor. The screen keeps flickering intermittently, and it's quite distracting.I've already tried adjusting the display settings, but the issue persists. Can you please help me with this monitor problem?"
-"Hello, I'm Alex. I've encountered a minor issue with my office desk phone. The display screen on the phone is showing the wrong time, and it's not updating automatically. It's not a critical problem, but it would be great if you could help me fix it."
-"Hi, I'm Sarah. I'm having a problem with my company laptop's touchpad. It's not responding to my touch, and I've tried restarting the laptop, but the issue persists. It's making it difficult for me to work efficiently. Can you help me resolve this touchpad issue?"
-"Hello, I'm James. I'm experiencing a problem with my company-issued printer. Every time I try to print a document, it gets stuck in the print queue, and nothing comes out of the printer. I've checked the paper tray and ink levels, but the issue persists. Can you please help me resolve this printer problem?"
-"Hi my name is Max Musterman. Im unable to send or receive email in Outlook. When attempting to send or receive email messages in Outlook, the following error is displayed: Task 'SMTP server name - Sending and Receiving' reported error (0x80042109):'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact the server administrator or Internet service provider (ISP).'I have taken the following Troubleshooting steps: I first checked the internet connection. It is stable and working properly. I then Verified my email server settings. They are correct and have not been changed. And I tested the email account on another device. I was able to send and receive messages on another device, confirming that the issue is specific to this computer and Outlook. My Operating system is Windows 10 and the Outlook version is 2021 (Office 365 subscription). It would be nice if you can fix this problem as soon as possible."
-"Hello, my name is Lisa. I'm experiencing a problem with my company-issued laptop. It's running unusually slow, and I've noticed that some software applications frequently freeze. The laptop has also been making a strange noise lately. This is causing disruptions to my work, and I need assistance to resolve it. Can you please help?"
-"Hello, this is John. I'm facing an issue with my office phone. It's not connecting to the company's VoIP system. When I try to make calls, I get a 'No Dial Tone' error. I've already checked the physical connections and they seem fine. Can you help me resolve this issue?"
-"Hi, I'm John Doe. I'm having trouble connecting to the company's VPN. Every time I try to establish a connection, I receive an error message that says, 'Unable to establish a VPN connection. Please check your network settings and try again.' I've checked my network settings, and they seem fine. Can you please help me resolve this VPN issue?"
-"Hey, this is Jane Smith. I'm experiencing a problem with my company-issued laptop. It's running unusually slow, and I've noticed that some software applications frequently freeze. The laptop has also been making a strange noise lately. This is causing disruptions to my work, and I need assistance to resolve it."
-"Hey, this is Jane. I'm having issues with my company laptop. It won't start, and I'm getting a black screen with an error message that reads, 'No bootable device found.' I've tried restarting it a few times, but the problem persists. Can you please assist me in resolving this laptop startup issue?"
-"Hi, this is Mark. I'm facing a problem with my company-issued monitor. The screen keeps flickering intermittently, and it's quite distracting.I've already tried adjusting the display settings, but the issue persists. Can you please help me with this monitor problem?"
-"Hello, I'm Alex. I've encountered a minor issue with my office desk phone. The display screen on the phone is showing the wrong time, and it's not updating automatically. It's not a critical problem, but it would be great if you could help me fix it."
-"Hi, I'm Sarah. I'm having a problem with my company laptop's touchpad. It's not responding to my touch, and I've tried restarting the laptop, but the issue persists. It's making it difficult for me to work efficiently. Can you help me resolve this touchpad issue?"
-"Hello, I'm James. I'm experiencing a problem with my company-issued printer. Every time I try to print a document, it gets stuck in the print queue, and nothing comes out of the printer. I've checked the paper tray and ink levels, but the issue persists. Can you please help me resolve this printer problem?"
-"Hi my name is Max Musterman. Im unable to send or receive email in Outlook. When attempting to send or receive email messages in Outlook, the following error is displayed: Task 'SMTP server name - Sending and Receiving' reported error (0x80042109):'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact the server administrator or Internet service provider (ISP).'I have taken the following Troubleshooting steps: I first checked the internet connection. It is stable and working properly. I then Verified my email server settings. They are correct and have not been changed. And I tested the email account on another device. I was able to send and receive messages on another device, confirming that the issue is specific to this computer and Outlook. My Operating system is Windows 10 and the Outlook version is 2021 (Office 365 subscription). It would be nice if you can fix this problem as soon as possible."
-"Hello, my name is Lisa. I'm experiencing a problem with my company-issued laptop. It's running unusually slow, and I've noticed that some software applications frequently freeze. The laptop has also been making a strange noise lately. This is causing disruptions to my work, and I need assistance to resolve it. Can you please help?"
-"Hello, this is John. I'm facing an issue with my office phone. It's not connecting to the company's VoIP system. When I try to make calls, I get a 'No Dial Tone' error. I've already checked the physical connections and they seem fine. Can you help me resolve this issue?"
-"Hi, I'm John Doe. I'm having trouble connecting to the company's VPN. Every time I try to establish a connection, I receive an error message that says, 'Unable to establish a VPN connection. Please check your network settings and try again.' I've checked my network settings, and they seem fine. Can you please help me resolve this VPN issue?"
-"Hey, this is Jane Smith. I'm experiencing a problem with my company-issued laptop. It's running unusually slow, and I've noticed that some software applications frequently freeze. The laptop has also been making a strange noise lately. This is causing disruptions to my work, and I need assistance to resolve it."
-"Hey, this is Jane. I'm having issues with my company laptop. It won't start, and I'm getting a black screen with an error message that reads, 'No bootable device found.' I've tried restarting it a few times, but the problem persists. Can you please assist me in resolving this laptop startup issue?"
-"Hi, this is Mark. I'm facing a problem with my company-issued monitor. The screen keeps flickering intermittently, and it's quite distracting.I've already tried adjusting the display settings, but the issue persists. Can you please help me with this monitor problem?"
-"Hello, I'm Alex. I've encountered a minor issue with my office desk phone. The display screen on the phone is showing the wrong time, and it's not updating automatically. It's not a critical problem, but it would be great if you could help me fix it."
-"Hi, I'm Sarah. I'm having a problem with my company laptop's touchpad. It's not responding to my touch, and I've tried restarting the laptop, but the issue persists. It's making it difficult for me to work efficiently. Can you help me resolve this touchpad issue?"
-"Hello, I'm James. I'm experiencing a problem with my company-issued printer. Every time I try to print a document, it gets stuck in the print queue, and nothing comes out of the printer. I've checked the paper tray and ink levels, but the issue persists. Can you please help me resolve this printer problem?"
-"Hi my name is Max Musterman. Im unable to send or receive email in Outlook. When attempting to send or receive email messages in Outlook, the following error is displayed: Task 'SMTP server name - Sending and Receiving' reported error (0x80042109):'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact the server administrator or Internet service provider (ISP).'I have taken the following Troubleshooting steps: I first checked the internet connection. It is stable and working properly. I then Verified my email server settings. They are correct and have not been changed. And I tested the email account on another device. I was able to send and receive messages on another device, confirming that the issue is specific to this computer and Outlook. My Operating system is Windows 10 and the Outlook version is 2021 (Office 365 subscription). It would be nice if you can fix this problem as soon as possible."
-"Hello, my name is Lisa. I'm experiencing a problem with my company-issued laptop. It's running unusually slow, and I've noticed that some software applications frequently freeze. The laptop has also been making a strange noise lately. This is causing disruptions to my work, and I need assistance to resolve it. Can you please help?"
-"Hello, this is John. I'm facing an issue with my office phone. It's not connecting to the company's VoIP system. When I try to make calls, I get a 'No Dial Tone' error. I've already checked the physical connections and they seem fine. Can you help me resolve this issue?"
-"Hi, I'm John Doe. I'm having trouble connecting to the company's VPN. Every time I try to establish a connection, I receive an error message that says, 'Unable to establish a VPN connection. Please check your network settings and try again.' I've checked my network settings, and they seem fine. Can you please help me resolve this VPN issue?"
-"Hey, this is Jane Smith. I'm experiencing a problem with my company-issued laptop. It's running unusually slow, and I've noticed that some software applications frequently freeze. The laptop has also been making a strange noise lately. This is causing disruptions to my work, and I need assistance to resolve it."
-"Hey, this is Jane. I'm having issues with my company laptop. It won't start, and I'm getting a black screen with an error message that reads, 'No bootable device found.' I've tried restarting it a few times, but the problem persists. Can you please assist me in resolving this laptop startup issue?"
-"Hi, this is Mark. I'm facing a problem with my company-issued monitor. The screen keeps flickering intermittently, and it's quite distracting.I've already tried adjusting the display settings, but the issue persists. Can you please help me with this monitor problem?"
-"Hello, I'm Alex. I've encountered a minor issue with my office desk phone. The display screen on the phone is showing the wrong time, and it's not updating automatically. It's not a critical problem, but it would be great if you could help me fix it."
-"Hi, I'm Sarah. I'm having a problem with my company laptop's touchpad. It's not responding to my touch, and I've tried restarting the laptop, but the issue persists. It's making it difficult for me to work efficiently. Can you help me resolve this touchpad issue?"
-"Hello, I'm James. I'm experiencing a problem with my company-issued printer. Every time I try to print a document, it gets stuck in the print queue, and nothing comes out of the printer. I've checked the paper tray and ink levels, but the issue persists. Can you please help me resolve this printer problem?"
-
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-
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diff --git a/Backend/app/model/t5/tickets.json b/Backend/app/model/t5/tickets.json
deleted file mode 100644
index 96e94e23..00000000
--- a/Backend/app/model/t5/tickets.json
+++ /dev/null
@@ -1,1332 +0,0 @@
-[
- {
- "issue_title": "Email Sending and Receiving Issue in Outlook",
- "issue_description": "I'm unable to send or receive email in Outlook. When attempting to send or receive email messages in Outlook, im getting an error ",
- "priority": "High",
- "category": "Email and Communication",
- "submitted_date": "2023-11-03 09:30:00",
- "submitted_by": "Max Musterman",
- "assigned_to": "IT Support Team",
- "error_message": "Task 'SMTP server name - Sending and Receiving' reported error (0x80042109): 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact the server administrator or Internet service provider (ISP).",
- "additional_information": [
- "operating_system: Windows 10",
- "outlook_version: 2021 (Office 365 subscription)"
- ],
- "done_troubleshooting_steps": [
- "Checked the internet connection. It is stable and working properly.",
- "Verified email server settings. They are correct and have not been changed.",
- "Tested the email account on another device, confirming that the issue is specific to this computer and Outlook."
- ]},
-
- {
- "issue_title": "Performance Issues with Company Laptop",
- "issue_description": "My company-issued laptop is running unusually slow, and some software applications frequently freeze. Additionally, the laptop has been making a strange noise. This is causing disruptions to my work, and I need assistance to resolve it.",
- "priority": "Medium",
- "category": "IT Support",
- "submitted_date": "2023-11-04 10:15:00",
- "submitted_by": "Lisa",
- "assigned_to": "IT Support Team",
- "error_message": "",
- "additional_information": [],
- "done_troubleshooting_steps": []
-},
-
- {
- "issue_title": "Office Phone Connectivity Issue",
- "issue_description": "My office phone is not connecting to the company's VoIP system. I'm receiving a 'No Dial Tone' error when attempting to make calls. I've already checked the physical connections and they seem fine.",
- "priority": "Medium",
- "category": "Telephony and VoIP",
- "submitted_date": "2023-11-05 11:00:00",
- "submitted_by": "John",
- "assigned_to": "Telephon Support Team",
- "error_message": "",
- "additional_information": [],
- "done_troubleshooting_steps": [
- "Checked the physical connections, and they appear to be in good condition."
- ]
-},
-
-
-{
- "issue_title": "VPN Connection Issue",
- "issue_description": "I'm having trouble connecting to the company's VPN. I receive an error message that says. I've verified my network settings, and they appear to be in order.",
- "priority": "High",
- "category": "Network and VPN",
- "submitted_date": "2023-11-06 14:45:00",
- "submitted_by": "John Doe",
- "assigned_to": "IT Support Team",
- "error_message": "Unable to establish a VPN connection. Please check your network settings and try again.",
- "done_troubleshooting_steps": [
- "Checked network settings, which appear to be correct."
- ]
-},
-
- {
- "issue_title": "Laptop Performance and Software Issues",
- "issue_description": "My company-issued laptop is running unusually slow, and some software applications frequently freeze. Additionally, the laptop has been making a strange noise. These issues are causing disruptions to my work, and I need assistance to resolve them.",
- "priority": "Medium",
- "category": "IT Support",
- "submitted_date": "2023-11-07 10:30:00",
- "submitted_by": "Jane Smith",
- "assigned_to": "IT Support Team",
- "error_message": "",
- "done_troubleshooting_steps": []
-},
-
- {
- "issue_title": "Laptop Startup Issue",
- "issue_description": "I'm having issues with my company laptop. It won't start, and I'm getting a black screen with an error message that reads, 'No bootable device found.' I've tried restarting it a few times, but the problem persists.",
- "priority": "High",
- "category": "Hardware and Laptop",
- "submitted_date": "2023-11-07 09:15:00",
- "submitted_by": "Jane",
- "assigned_to": "IT Support Team",
- "error_message": "No bootable device found",
- "done_troubleshooting_steps": [
- "Attempted to restart the laptop multiple times."
- ]
-},
-{
- "issue_title": "Monitor Screen Flickering",
- "issue_description": "I'm facing a problem with my company-issued monitor. The screen keeps flickering intermittently, and it's quite distracting. I've attempted to adjust the display settings, but the issue persists.",
- "priority": "Medium",
- "category": "Hardware and Display",
- "submitted_date": "2023-11-08 13:30:00",
- "submitted_by": "Mark",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Attempted to adjust display settings to resolve the flickering issue."
- ]
-},
-{
- "issue_title": "Office Phone Time Display Issue",
- "issue_description": "I've encountered a minor issue with my office desk phone. The display screen on the phone is showing the wrong time, and it's not updating automatically. It's not a critical problem, but it would be great if you could help me fix it.",
- "priority": "Low",
- "category": "Telephony and Desk Phone",
- "submitted_date": "2023-11-09 10:00:00",
- "submitted_by": "Alex",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": []
-},
-{
- "issue_title": "Laptop Touchpad Not Responding",
- "issue_description": "I'm having a problem with my company laptop's touchpad. It's not responding to my touch, and I've tried restarting the laptop, but the issue persists. It's affecting my work efficiency.",
- "priority": "Medium",
- "category": "Hardware and Laptop",
- "submitted_date": "2023-11-10 15:20:00",
- "submitted_by": "Sarah",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Attempted to resolve the issue by restarting the laptop."
- ]
-},
- {
- "issue_title": "Printer Print Queue Issue",
- "issue_description": "I'm experiencing a problem with my company-issued printer. Every time I try to print a document, it gets stuck in the print queue, and nothing comes out of the printer. I've verified the paper tray and ink levels, but the issue persists.",
- "priority": "Medium",
- "category": "Hardware and Printer",
- "submitted_date": "2023-11-11 12:45:00",
- "submitted_by": "James",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Checked paper tray and ink levels, which appear to be normal."
- ]
-},
- {
- "issue_title": "Email Sending and Receiving Issue in Outlook",
- "issue_description": "I'm unable to send or receive email in Outlook. When attempting to send or receive email messages in Outlook, im getting an error ",
- "priority": "High",
- "category": "Email and Communication",
- "submitted_date": "2023-11-03 09:30:00",
- "submitted_by": "Max Musterman",
- "assigned_to": "IT Support Team",
- "error_message": "Task 'SMTP server name - Sending and Receiving' reported error (0x80042109): 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact the server administrator or Internet service provider (ISP).",
- "additional_information": [
- "operating_system: Windows 10",
- "outlook_version: 2021 (Office 365 subscription)"
- ],
- "done_troubleshooting_steps": [
- "Checked the internet connection. It is stable and working properly.",
- "Verified email server settings. They are correct and have not been changed.",
- "Tested the email account on another device, confirming that the issue is specific to this computer and Outlook."
- ]},
-
- {
- "issue_title": "Performance Issues with Company Laptop",
- "issue_description": "My company-issued laptop is running unusually slow, and some software applications frequently freeze. Additionally, the laptop has been making a strange noise. This is causing disruptions to my work, and I need assistance to resolve it.",
- "priority": "Medium",
- "category": "IT Support",
- "submitted_date": "2023-11-04 10:15:00",
- "submitted_by": "Lisa",
- "assigned_to": "IT Support Team",
- "error_message": "",
- "additional_information": [],
- "done_troubleshooting_steps": []
-},
-
- {
- "issue_title": "Office Phone Connectivity Issue",
- "issue_description": "My office phone is not connecting to the company's VoIP system. I'm receiving a 'No Dial Tone' error when attempting to make calls. I've already checked the physical connections and they seem fine.",
- "priority": "Medium",
- "category": "Telephony and VoIP",
- "submitted_date": "2023-11-05 11:00:00",
- "submitted_by": "John",
- "assigned_to": "Telephon Support Team",
- "error_message": "",
- "additional_information": [],
- "done_troubleshooting_steps": [
- "Checked the physical connections, and they appear to be in good condition."
- ]
-},
-
-
-{
- "issue_title": "VPN Connection Issue",
- "issue_description": "I'm having trouble connecting to the company's VPN. I receive an error message that says. I've verified my network settings, and they appear to be in order.",
- "priority": "High",
- "category": "Network and VPN",
- "submitted_date": "2023-11-06 14:45:00",
- "submitted_by": "John Doe",
- "assigned_to": "IT Support Team",
- "error_message": "Unable to establish a VPN connection. Please check your network settings and try again.",
- "done_troubleshooting_steps": [
- "Checked network settings, which appear to be correct."
- ]
-},
-
- {
- "issue_title": "Laptop Performance and Software Issues",
- "issue_description": "My company-issued laptop is running unusually slow, and some software applications frequently freeze. Additionally, the laptop has been making a strange noise. These issues are causing disruptions to my work, and I need assistance to resolve them.",
- "priority": "Medium",
- "category": "IT Support",
- "submitted_date": "2023-11-07 10:30:00",
- "submitted_by": "Jane Smith",
- "assigned_to": "IT Support Team",
- "error_message": "",
- "done_troubleshooting_steps": []
-},
-
- {
- "issue_title": "Laptop Startup Issue",
- "issue_description": "I'm having issues with my company laptop. It won't start, and I'm getting a black screen with an error message that reads, 'No bootable device found.' I've tried restarting it a few times, but the problem persists.",
- "priority": "High",
- "category": "Hardware and Laptop",
- "submitted_date": "2023-11-07 09:15:00",
- "submitted_by": "Jane",
- "assigned_to": "IT Support Team",
- "error_message": "No bootable device found",
- "done_troubleshooting_steps": [
- "Attempted to restart the laptop multiple times."
- ]
-},
-{
- "issue_title": "Monitor Screen Flickering",
- "issue_description": "I'm facing a problem with my company-issued monitor. The screen keeps flickering intermittently, and it's quite distracting. I've attempted to adjust the display settings, but the issue persists.",
- "priority": "Medium",
- "category": "Hardware and Display",
- "submitted_date": "2023-11-08 13:30:00",
- "submitted_by": "Mark",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Attempted to adjust display settings to resolve the flickering issue."
- ]
-},
-{
- "issue_title": "Office Phone Time Display Issue",
- "issue_description": "I've encountered a minor issue with my office desk phone. The display screen on the phone is showing the wrong time, and it's not updating automatically. It's not a critical problem, but it would be great if you could help me fix it.",
- "priority": "Low",
- "category": "Telephony and Desk Phone",
- "submitted_date": "2023-11-09 10:00:00",
- "submitted_by": "Alex",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": []
-},
-{
- "issue_title": "Laptop Touchpad Not Responding",
- "issue_description": "I'm having a problem with my company laptop's touchpad. It's not responding to my touch, and I've tried restarting the laptop, but the issue persists. It's affecting my work efficiency.",
- "priority": "Medium",
- "category": "Hardware and Laptop",
- "submitted_date": "2023-11-10 15:20:00",
- "submitted_by": "Sarah",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Attempted to resolve the issue by restarting the laptop."
- ]
-},
- {
- "issue_title": "Printer Print Queue Issue",
- "issue_description": "I'm experiencing a problem with my company-issued printer. Every time I try to print a document, it gets stuck in the print queue, and nothing comes out of the printer. I've verified the paper tray and ink levels, but the issue persists.",
- "priority": "Medium",
- "category": "Hardware and Printer",
- "submitted_date": "2023-11-11 12:45:00",
- "submitted_by": "James",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Checked paper tray and ink levels, which appear to be normal."
- ]
-},
- {
- "issue_title": "Email Sending and Receiving Issue in Outlook",
- "issue_description": "I'm unable to send or receive email in Outlook. When attempting to send or receive email messages in Outlook, im getting an error ",
- "priority": "High",
- "category": "Email and Communication",
- "submitted_date": "2023-11-03 09:30:00",
- "submitted_by": "Max Musterman",
- "assigned_to": "IT Support Team",
- "error_message": "Task 'SMTP server name - Sending and Receiving' reported error (0x80042109): 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact the server administrator or Internet service provider (ISP).",
- "additional_information": [
- "operating_system: Windows 10",
- "outlook_version: 2021 (Office 365 subscription)"
- ],
- "done_troubleshooting_steps": [
- "Checked the internet connection. It is stable and working properly.",
- "Verified email server settings. They are correct and have not been changed.",
- "Tested the email account on another device, confirming that the issue is specific to this computer and Outlook."
- ]},
-
- {
- "issue_title": "Performance Issues with Company Laptop",
- "issue_description": "My company-issued laptop is running unusually slow, and some software applications frequently freeze. Additionally, the laptop has been making a strange noise. This is causing disruptions to my work, and I need assistance to resolve it.",
- "priority": "Medium",
- "category": "IT Support",
- "submitted_date": "2023-11-04 10:15:00",
- "submitted_by": "Lisa",
- "assigned_to": "IT Support Team",
- "error_message": "",
- "additional_information": [],
- "done_troubleshooting_steps": []
-},
-
- {
- "issue_title": "Office Phone Connectivity Issue",
- "issue_description": "My office phone is not connecting to the company's VoIP system. I'm receiving a 'No Dial Tone' error when attempting to make calls. I've already checked the physical connections and they seem fine.",
- "priority": "Medium",
- "category": "Telephony and VoIP",
- "submitted_date": "2023-11-05 11:00:00",
- "submitted_by": "John",
- "assigned_to": "Telephon Support Team",
- "error_message": "",
- "additional_information": [],
- "done_troubleshooting_steps": [
- "Checked the physical connections, and they appear to be in good condition."
- ]
-},
-
-
-{
- "issue_title": "VPN Connection Issue",
- "issue_description": "I'm having trouble connecting to the company's VPN. I receive an error message that says. I've verified my network settings, and they appear to be in order.",
- "priority": "High",
- "category": "Network and VPN",
- "submitted_date": "2023-11-06 14:45:00",
- "submitted_by": "John Doe",
- "assigned_to": "IT Support Team",
- "error_message": "Unable to establish a VPN connection. Please check your network settings and try again.",
- "done_troubleshooting_steps": [
- "Checked network settings, which appear to be correct."
- ]
-},
-
- {
- "issue_title": "Laptop Performance and Software Issues",
- "issue_description": "My company-issued laptop is running unusually slow, and some software applications frequently freeze. Additionally, the laptop has been making a strange noise. These issues are causing disruptions to my work, and I need assistance to resolve them.",
- "priority": "Medium",
- "category": "IT Support",
- "submitted_date": "2023-11-07 10:30:00",
- "submitted_by": "Jane Smith",
- "assigned_to": "IT Support Team",
- "error_message": "",
- "done_troubleshooting_steps": []
-},
-
- {
- "issue_title": "Laptop Startup Issue",
- "issue_description": "I'm having issues with my company laptop. It won't start, and I'm getting a black screen with an error message that reads, 'No bootable device found.' I've tried restarting it a few times, but the problem persists.",
- "priority": "High",
- "category": "Hardware and Laptop",
- "submitted_date": "2023-11-07 09:15:00",
- "submitted_by": "Jane",
- "assigned_to": "IT Support Team",
- "error_message": "No bootable device found",
- "done_troubleshooting_steps": [
- "Attempted to restart the laptop multiple times."
- ]
-},
-{
- "issue_title": "Monitor Screen Flickering",
- "issue_description": "I'm facing a problem with my company-issued monitor. The screen keeps flickering intermittently, and it's quite distracting. I've attempted to adjust the display settings, but the issue persists.",
- "priority": "Medium",
- "category": "Hardware and Display",
- "submitted_date": "2023-11-08 13:30:00",
- "submitted_by": "Mark",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Attempted to adjust display settings to resolve the flickering issue."
- ]
-},
-{
- "issue_title": "Office Phone Time Display Issue",
- "issue_description": "I've encountered a minor issue with my office desk phone. The display screen on the phone is showing the wrong time, and it's not updating automatically. It's not a critical problem, but it would be great if you could help me fix it.",
- "priority": "Low",
- "category": "Telephony and Desk Phone",
- "submitted_date": "2023-11-09 10:00:00",
- "submitted_by": "Alex",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": []
-},
-{
- "issue_title": "Laptop Touchpad Not Responding",
- "issue_description": "I'm having a problem with my company laptop's touchpad. It's not responding to my touch, and I've tried restarting the laptop, but the issue persists. It's affecting my work efficiency.",
- "priority": "Medium",
- "category": "Hardware and Laptop",
- "submitted_date": "2023-11-10 15:20:00",
- "submitted_by": "Sarah",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Attempted to resolve the issue by restarting the laptop."
- ]
-},
- {
- "issue_title": "Printer Print Queue Issue",
- "issue_description": "I'm experiencing a problem with my company-issued printer. Every time I try to print a document, it gets stuck in the print queue, and nothing comes out of the printer. I've verified the paper tray and ink levels, but the issue persists.",
- "priority": "Medium",
- "category": "Hardware and Printer",
- "submitted_date": "2023-11-11 12:45:00",
- "submitted_by": "James",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Checked paper tray and ink levels, which appear to be normal."
- ]
-},
- {
- "issue_title": "Email Sending and Receiving Issue in Outlook",
- "issue_description": "I'm unable to send or receive email in Outlook. When attempting to send or receive email messages in Outlook, im getting an error ",
- "priority": "High",
- "category": "Email and Communication",
- "submitted_date": "2023-11-03 09:30:00",
- "submitted_by": "Max Musterman",
- "assigned_to": "IT Support Team",
- "error_message": "Task 'SMTP server name - Sending and Receiving' reported error (0x80042109): 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact the server administrator or Internet service provider (ISP).",
- "additional_information": [
- "operating_system: Windows 10",
- "outlook_version: 2021 (Office 365 subscription)"
- ],
- "done_troubleshooting_steps": [
- "Checked the internet connection. It is stable and working properly.",
- "Verified email server settings. They are correct and have not been changed.",
- "Tested the email account on another device, confirming that the issue is specific to this computer and Outlook."
- ]},
-
- {
- "issue_title": "Performance Issues with Company Laptop",
- "issue_description": "My company-issued laptop is running unusually slow, and some software applications frequently freeze. Additionally, the laptop has been making a strange noise. This is causing disruptions to my work, and I need assistance to resolve it.",
- "priority": "Medium",
- "category": "IT Support",
- "submitted_date": "2023-11-04 10:15:00",
- "submitted_by": "Lisa",
- "assigned_to": "IT Support Team",
- "error_message": "",
- "additional_information": [],
- "done_troubleshooting_steps": []
-},
-
- {
- "issue_title": "Office Phone Connectivity Issue",
- "issue_description": "My office phone is not connecting to the company's VoIP system. I'm receiving a 'No Dial Tone' error when attempting to make calls. I've already checked the physical connections and they seem fine.",
- "priority": "Medium",
- "category": "Telephony and VoIP",
- "submitted_date": "2023-11-05 11:00:00",
- "submitted_by": "John",
- "assigned_to": "Telephon Support Team",
- "error_message": "",
- "additional_information": [],
- "done_troubleshooting_steps": [
- "Checked the physical connections, and they appear to be in good condition."
- ]
-},
-
-
-{
- "issue_title": "VPN Connection Issue",
- "issue_description": "I'm having trouble connecting to the company's VPN. I receive an error message that says. I've verified my network settings, and they appear to be in order.",
- "priority": "High",
- "category": "Network and VPN",
- "submitted_date": "2023-11-06 14:45:00",
- "submitted_by": "John Doe",
- "assigned_to": "IT Support Team",
- "error_message": "Unable to establish a VPN connection. Please check your network settings and try again.",
- "done_troubleshooting_steps": [
- "Checked network settings, which appear to be correct."
- ]
-},
-
- {
- "issue_title": "Laptop Performance and Software Issues",
- "issue_description": "My company-issued laptop is running unusually slow, and some software applications frequently freeze. Additionally, the laptop has been making a strange noise. These issues are causing disruptions to my work, and I need assistance to resolve them.",
- "priority": "Medium",
- "category": "IT Support",
- "submitted_date": "2023-11-07 10:30:00",
- "submitted_by": "Jane Smith",
- "assigned_to": "IT Support Team",
- "error_message": "",
- "done_troubleshooting_steps": []
-},
-
- {
- "issue_title": "Laptop Startup Issue",
- "issue_description": "I'm having issues with my company laptop. It won't start, and I'm getting a black screen with an error message that reads, 'No bootable device found.' I've tried restarting it a few times, but the problem persists.",
- "priority": "High",
- "category": "Hardware and Laptop",
- "submitted_date": "2023-11-07 09:15:00",
- "submitted_by": "Jane",
- "assigned_to": "IT Support Team",
- "error_message": "No bootable device found",
- "done_troubleshooting_steps": [
- "Attempted to restart the laptop multiple times."
- ]
-},
-{
- "issue_title": "Monitor Screen Flickering",
- "issue_description": "I'm facing a problem with my company-issued monitor. The screen keeps flickering intermittently, and it's quite distracting. I've attempted to adjust the display settings, but the issue persists.",
- "priority": "Medium",
- "category": "Hardware and Display",
- "submitted_date": "2023-11-08 13:30:00",
- "submitted_by": "Mark",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Attempted to adjust display settings to resolve the flickering issue."
- ]
-},
-{
- "issue_title": "Office Phone Time Display Issue",
- "issue_description": "I've encountered a minor issue with my office desk phone. The display screen on the phone is showing the wrong time, and it's not updating automatically. It's not a critical problem, but it would be great if you could help me fix it.",
- "priority": "Low",
- "category": "Telephony and Desk Phone",
- "submitted_date": "2023-11-09 10:00:00",
- "submitted_by": "Alex",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": []
-},
-{
- "issue_title": "Laptop Touchpad Not Responding",
- "issue_description": "I'm having a problem with my company laptop's touchpad. It's not responding to my touch, and I've tried restarting the laptop, but the issue persists. It's affecting my work efficiency.",
- "priority": "Medium",
- "category": "Hardware and Laptop",
- "submitted_date": "2023-11-10 15:20:00",
- "submitted_by": "Sarah",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Attempted to resolve the issue by restarting the laptop."
- ]
-},
- {
- "issue_title": "Printer Print Queue Issue",
- "issue_description": "I'm experiencing a problem with my company-issued printer. Every time I try to print a document, it gets stuck in the print queue, and nothing comes out of the printer. I've verified the paper tray and ink levels, but the issue persists.",
- "priority": "Medium",
- "category": "Hardware and Printer",
- "submitted_date": "2023-11-11 12:45:00",
- "submitted_by": "James",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Checked paper tray and ink levels, which appear to be normal."
- ]
-},
- {
- "issue_title": "Email Sending and Receiving Issue in Outlook",
- "issue_description": "I'm unable to send or receive email in Outlook. When attempting to send or receive email messages in Outlook, im getting an error ",
- "priority": "High",
- "category": "Email and Communication",
- "submitted_date": "2023-11-03 09:30:00",
- "submitted_by": "Max Musterman",
- "assigned_to": "IT Support Team",
- "error_message": "Task 'SMTP server name - Sending and Receiving' reported error (0x80042109): 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact the server administrator or Internet service provider (ISP).",
- "additional_information": [
- "operating_system: Windows 10",
- "outlook_version: 2021 (Office 365 subscription)"
- ],
- "done_troubleshooting_steps": [
- "Checked the internet connection. It is stable and working properly.",
- "Verified email server settings. They are correct and have not been changed.",
- "Tested the email account on another device, confirming that the issue is specific to this computer and Outlook."
- ]},
-
- {
- "issue_title": "Performance Issues with Company Laptop",
- "issue_description": "My company-issued laptop is running unusually slow, and some software applications frequently freeze. Additionally, the laptop has been making a strange noise. This is causing disruptions to my work, and I need assistance to resolve it.",
- "priority": "Medium",
- "category": "IT Support",
- "submitted_date": "2023-11-04 10:15:00",
- "submitted_by": "Lisa",
- "assigned_to": "IT Support Team",
- "error_message": "",
- "additional_information": [],
- "done_troubleshooting_steps": []
-},
-
- {
- "issue_title": "Office Phone Connectivity Issue",
- "issue_description": "My office phone is not connecting to the company's VoIP system. I'm receiving a 'No Dial Tone' error when attempting to make calls. I've already checked the physical connections and they seem fine.",
- "priority": "Medium",
- "category": "Telephony and VoIP",
- "submitted_date": "2023-11-05 11:00:00",
- "submitted_by": "John",
- "assigned_to": "Telephon Support Team",
- "error_message": "",
- "additional_information": [],
- "done_troubleshooting_steps": [
- "Checked the physical connections, and they appear to be in good condition."
- ]
-},
-
-
-{
- "issue_title": "VPN Connection Issue",
- "issue_description": "I'm having trouble connecting to the company's VPN. I receive an error message that says. I've verified my network settings, and they appear to be in order.",
- "priority": "High",
- "category": "Network and VPN",
- "submitted_date": "2023-11-06 14:45:00",
- "submitted_by": "John Doe",
- "assigned_to": "IT Support Team",
- "error_message": "Unable to establish a VPN connection. Please check your network settings and try again.",
- "done_troubleshooting_steps": [
- "Checked network settings, which appear to be correct."
- ]
-},
-
- {
- "issue_title": "Laptop Performance and Software Issues",
- "issue_description": "My company-issued laptop is running unusually slow, and some software applications frequently freeze. Additionally, the laptop has been making a strange noise. These issues are causing disruptions to my work, and I need assistance to resolve them.",
- "priority": "Medium",
- "category": "IT Support",
- "submitted_date": "2023-11-07 10:30:00",
- "submitted_by": "Jane Smith",
- "assigned_to": "IT Support Team",
- "error_message": "",
- "done_troubleshooting_steps": []
-},
-
- {
- "issue_title": "Laptop Startup Issue",
- "issue_description": "I'm having issues with my company laptop. It won't start, and I'm getting a black screen with an error message that reads, 'No bootable device found.' I've tried restarting it a few times, but the problem persists.",
- "priority": "High",
- "category": "Hardware and Laptop",
- "submitted_date": "2023-11-07 09:15:00",
- "submitted_by": "Jane",
- "assigned_to": "IT Support Team",
- "error_message": "No bootable device found",
- "done_troubleshooting_steps": [
- "Attempted to restart the laptop multiple times."
- ]
-},
-{
- "issue_title": "Monitor Screen Flickering",
- "issue_description": "I'm facing a problem with my company-issued monitor. The screen keeps flickering intermittently, and it's quite distracting. I've attempted to adjust the display settings, but the issue persists.",
- "priority": "Medium",
- "category": "Hardware and Display",
- "submitted_date": "2023-11-08 13:30:00",
- "submitted_by": "Mark",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Attempted to adjust display settings to resolve the flickering issue."
- ]
-},
-{
- "issue_title": "Office Phone Time Display Issue",
- "issue_description": "I've encountered a minor issue with my office desk phone. The display screen on the phone is showing the wrong time, and it's not updating automatically. It's not a critical problem, but it would be great if you could help me fix it.",
- "priority": "Low",
- "category": "Telephony and Desk Phone",
- "submitted_date": "2023-11-09 10:00:00",
- "submitted_by": "Alex",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": []
-},
-{
- "issue_title": "Laptop Touchpad Not Responding",
- "issue_description": "I'm having a problem with my company laptop's touchpad. It's not responding to my touch, and I've tried restarting the laptop, but the issue persists. It's affecting my work efficiency.",
- "priority": "Medium",
- "category": "Hardware and Laptop",
- "submitted_date": "2023-11-10 15:20:00",
- "submitted_by": "Sarah",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Attempted to resolve the issue by restarting the laptop."
- ]
-},
- {
- "issue_title": "Printer Print Queue Issue",
- "issue_description": "I'm experiencing a problem with my company-issued printer. Every time I try to print a document, it gets stuck in the print queue, and nothing comes out of the printer. I've verified the paper tray and ink levels, but the issue persists.",
- "priority": "Medium",
- "category": "Hardware and Printer",
- "submitted_date": "2023-11-11 12:45:00",
- "submitted_by": "James",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Checked paper tray and ink levels, which appear to be normal."
- ]
-},
- {
- "issue_title": "Email Sending and Receiving Issue in Outlook",
- "issue_description": "I'm unable to send or receive email in Outlook. When attempting to send or receive email messages in Outlook, im getting an error ",
- "priority": "High",
- "category": "Email and Communication",
- "submitted_date": "2023-11-03 09:30:00",
- "submitted_by": "Max Musterman",
- "assigned_to": "IT Support Team",
- "error_message": "Task 'SMTP server name - Sending and Receiving' reported error (0x80042109): 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact the server administrator or Internet service provider (ISP).",
- "additional_information": [
- "operating_system: Windows 10",
- "outlook_version: 2021 (Office 365 subscription)"
- ],
- "done_troubleshooting_steps": [
- "Checked the internet connection. It is stable and working properly.",
- "Verified email server settings. They are correct and have not been changed.",
- "Tested the email account on another device, confirming that the issue is specific to this computer and Outlook."
- ]},
-
- {
- "issue_title": "Performance Issues with Company Laptop",
- "issue_description": "My company-issued laptop is running unusually slow, and some software applications frequently freeze. Additionally, the laptop has been making a strange noise. This is causing disruptions to my work, and I need assistance to resolve it.",
- "priority": "Medium",
- "category": "IT Support",
- "submitted_date": "2023-11-04 10:15:00",
- "submitted_by": "Lisa",
- "assigned_to": "IT Support Team",
- "error_message": "",
- "additional_information": [],
- "done_troubleshooting_steps": []
-},
-
- {
- "issue_title": "Office Phone Connectivity Issue",
- "issue_description": "My office phone is not connecting to the company's VoIP system. I'm receiving a 'No Dial Tone' error when attempting to make calls. I've already checked the physical connections and they seem fine.",
- "priority": "Medium",
- "category": "Telephony and VoIP",
- "submitted_date": "2023-11-05 11:00:00",
- "submitted_by": "John",
- "assigned_to": "Telephon Support Team",
- "error_message": "",
- "additional_information": [],
- "done_troubleshooting_steps": [
- "Checked the physical connections, and they appear to be in good condition."
- ]
-},
-
-
-{
- "issue_title": "VPN Connection Issue",
- "issue_description": "I'm having trouble connecting to the company's VPN. I receive an error message that says. I've verified my network settings, and they appear to be in order.",
- "priority": "High",
- "category": "Network and VPN",
- "submitted_date": "2023-11-06 14:45:00",
- "submitted_by": "John Doe",
- "assigned_to": "IT Support Team",
- "error_message": "Unable to establish a VPN connection. Please check your network settings and try again.",
- "done_troubleshooting_steps": [
- "Checked network settings, which appear to be correct."
- ]
-},
-
- {
- "issue_title": "Laptop Performance and Software Issues",
- "issue_description": "My company-issued laptop is running unusually slow, and some software applications frequently freeze. Additionally, the laptop has been making a strange noise. These issues are causing disruptions to my work, and I need assistance to resolve them.",
- "priority": "Medium",
- "category": "IT Support",
- "submitted_date": "2023-11-07 10:30:00",
- "submitted_by": "Jane Smith",
- "assigned_to": "IT Support Team",
- "error_message": "",
- "done_troubleshooting_steps": []
-},
-
- {
- "issue_title": "Laptop Startup Issue",
- "issue_description": "I'm having issues with my company laptop. It won't start, and I'm getting a black screen with an error message that reads, 'No bootable device found.' I've tried restarting it a few times, but the problem persists.",
- "priority": "High",
- "category": "Hardware and Laptop",
- "submitted_date": "2023-11-07 09:15:00",
- "submitted_by": "Jane",
- "assigned_to": "IT Support Team",
- "error_message": "No bootable device found",
- "done_troubleshooting_steps": [
- "Attempted to restart the laptop multiple times."
- ]
-},
-{
- "issue_title": "Monitor Screen Flickering",
- "issue_description": "I'm facing a problem with my company-issued monitor. The screen keeps flickering intermittently, and it's quite distracting. I've attempted to adjust the display settings, but the issue persists.",
- "priority": "Medium",
- "category": "Hardware and Display",
- "submitted_date": "2023-11-08 13:30:00",
- "submitted_by": "Mark",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Attempted to adjust display settings to resolve the flickering issue."
- ]
-},
-{
- "issue_title": "Office Phone Time Display Issue",
- "issue_description": "I've encountered a minor issue with my office desk phone. The display screen on the phone is showing the wrong time, and it's not updating automatically. It's not a critical problem, but it would be great if you could help me fix it.",
- "priority": "Low",
- "category": "Telephony and Desk Phone",
- "submitted_date": "2023-11-09 10:00:00",
- "submitted_by": "Alex",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": []
-},
-{
- "issue_title": "Laptop Touchpad Not Responding",
- "issue_description": "I'm having a problem with my company laptop's touchpad. It's not responding to my touch, and I've tried restarting the laptop, but the issue persists. It's affecting my work efficiency.",
- "priority": "Medium",
- "category": "Hardware and Laptop",
- "submitted_date": "2023-11-10 15:20:00",
- "submitted_by": "Sarah",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Attempted to resolve the issue by restarting the laptop."
- ]
-},
- {
- "issue_title": "Printer Print Queue Issue",
- "issue_description": "I'm experiencing a problem with my company-issued printer. Every time I try to print a document, it gets stuck in the print queue, and nothing comes out of the printer. I've verified the paper tray and ink levels, but the issue persists.",
- "priority": "Medium",
- "category": "Hardware and Printer",
- "submitted_date": "2023-11-11 12:45:00",
- "submitted_by": "James",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Checked paper tray and ink levels, which appear to be normal."
- ]
-},
- {
- "issue_title": "Email Sending and Receiving Issue in Outlook",
- "issue_description": "I'm unable to send or receive email in Outlook. When attempting to send or receive email messages in Outlook, im getting an error ",
- "priority": "High",
- "category": "Email and Communication",
- "submitted_date": "2023-11-03 09:30:00",
- "submitted_by": "Max Musterman",
- "assigned_to": "IT Support Team",
- "error_message": "Task 'SMTP server name - Sending and Receiving' reported error (0x80042109): 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact the server administrator or Internet service provider (ISP).",
- "additional_information": [
- "operating_system: Windows 10",
- "outlook_version: 2021 (Office 365 subscription)"
- ],
- "done_troubleshooting_steps": [
- "Checked the internet connection. It is stable and working properly.",
- "Verified email server settings. They are correct and have not been changed.",
- "Tested the email account on another device, confirming that the issue is specific to this computer and Outlook."
- ]},
-
- {
- "issue_title": "Performance Issues with Company Laptop",
- "issue_description": "My company-issued laptop is running unusually slow, and some software applications frequently freeze. Additionally, the laptop has been making a strange noise. This is causing disruptions to my work, and I need assistance to resolve it.",
- "priority": "Medium",
- "category": "IT Support",
- "submitted_date": "2023-11-04 10:15:00",
- "submitted_by": "Lisa",
- "assigned_to": "IT Support Team",
- "error_message": "",
- "additional_information": [],
- "done_troubleshooting_steps": []
-},
-
- {
- "issue_title": "Office Phone Connectivity Issue",
- "issue_description": "My office phone is not connecting to the company's VoIP system. I'm receiving a 'No Dial Tone' error when attempting to make calls. I've already checked the physical connections and they seem fine.",
- "priority": "Medium",
- "category": "Telephony and VoIP",
- "submitted_date": "2023-11-05 11:00:00",
- "submitted_by": "John",
- "assigned_to": "Telephon Support Team",
- "error_message": "",
- "additional_information": [],
- "done_troubleshooting_steps": [
- "Checked the physical connections, and they appear to be in good condition."
- ]
-},
-
-
-{
- "issue_title": "VPN Connection Issue",
- "issue_description": "I'm having trouble connecting to the company's VPN. I receive an error message that says. I've verified my network settings, and they appear to be in order.",
- "priority": "High",
- "category": "Network and VPN",
- "submitted_date": "2023-11-06 14:45:00",
- "submitted_by": "John Doe",
- "assigned_to": "IT Support Team",
- "error_message": "Unable to establish a VPN connection. Please check your network settings and try again.",
- "done_troubleshooting_steps": [
- "Checked network settings, which appear to be correct."
- ]
-},
-
- {
- "issue_title": "Laptop Performance and Software Issues",
- "issue_description": "My company-issued laptop is running unusually slow, and some software applications frequently freeze. Additionally, the laptop has been making a strange noise. These issues are causing disruptions to my work, and I need assistance to resolve them.",
- "priority": "Medium",
- "category": "IT Support",
- "submitted_date": "2023-11-07 10:30:00",
- "submitted_by": "Jane Smith",
- "assigned_to": "IT Support Team",
- "error_message": "",
- "done_troubleshooting_steps": []
-},
-
- {
- "issue_title": "Laptop Startup Issue",
- "issue_description": "I'm having issues with my company laptop. It won't start, and I'm getting a black screen with an error message that reads, 'No bootable device found.' I've tried restarting it a few times, but the problem persists.",
- "priority": "High",
- "category": "Hardware and Laptop",
- "submitted_date": "2023-11-07 09:15:00",
- "submitted_by": "Jane",
- "assigned_to": "IT Support Team",
- "error_message": "No bootable device found",
- "done_troubleshooting_steps": [
- "Attempted to restart the laptop multiple times."
- ]
-},
-{
- "issue_title": "Monitor Screen Flickering",
- "issue_description": "I'm facing a problem with my company-issued monitor. The screen keeps flickering intermittently, and it's quite distracting. I've attempted to adjust the display settings, but the issue persists.",
- "priority": "Medium",
- "category": "Hardware and Display",
- "submitted_date": "2023-11-08 13:30:00",
- "submitted_by": "Mark",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Attempted to adjust display settings to resolve the flickering issue."
- ]
-},
-{
- "issue_title": "Office Phone Time Display Issue",
- "issue_description": "I've encountered a minor issue with my office desk phone. The display screen on the phone is showing the wrong time, and it's not updating automatically. It's not a critical problem, but it would be great if you could help me fix it.",
- "priority": "Low",
- "category": "Telephony and Desk Phone",
- "submitted_date": "2023-11-09 10:00:00",
- "submitted_by": "Alex",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": []
-},
-{
- "issue_title": "Laptop Touchpad Not Responding",
- "issue_description": "I'm having a problem with my company laptop's touchpad. It's not responding to my touch, and I've tried restarting the laptop, but the issue persists. It's affecting my work efficiency.",
- "priority": "Medium",
- "category": "Hardware and Laptop",
- "submitted_date": "2023-11-10 15:20:00",
- "submitted_by": "Sarah",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Attempted to resolve the issue by restarting the laptop."
- ]
-},
- {
- "issue_title": "Printer Print Queue Issue",
- "issue_description": "I'm experiencing a problem with my company-issued printer. Every time I try to print a document, it gets stuck in the print queue, and nothing comes out of the printer. I've verified the paper tray and ink levels, but the issue persists.",
- "priority": "Medium",
- "category": "Hardware and Printer",
- "submitted_date": "2023-11-11 12:45:00",
- "submitted_by": "James",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Checked paper tray and ink levels, which appear to be normal."
- ]
-},
- {
- "issue_title": "Email Sending and Receiving Issue in Outlook",
- "issue_description": "I'm unable to send or receive email in Outlook. When attempting to send or receive email messages in Outlook, im getting an error ",
- "priority": "High",
- "category": "Email and Communication",
- "submitted_date": "2023-11-03 09:30:00",
- "submitted_by": "Max Musterman",
- "assigned_to": "IT Support Team",
- "error_message": "Task 'SMTP server name - Sending and Receiving' reported error (0x80042109): 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact the server administrator or Internet service provider (ISP).",
- "additional_information": [
- "operating_system: Windows 10",
- "outlook_version: 2021 (Office 365 subscription)"
- ],
- "done_troubleshooting_steps": [
- "Checked the internet connection. It is stable and working properly.",
- "Verified email server settings. They are correct and have not been changed.",
- "Tested the email account on another device, confirming that the issue is specific to this computer and Outlook."
- ]},
-
- {
- "issue_title": "Performance Issues with Company Laptop",
- "issue_description": "My company-issued laptop is running unusually slow, and some software applications frequently freeze. Additionally, the laptop has been making a strange noise. This is causing disruptions to my work, and I need assistance to resolve it.",
- "priority": "Medium",
- "category": "IT Support",
- "submitted_date": "2023-11-04 10:15:00",
- "submitted_by": "Lisa",
- "assigned_to": "IT Support Team",
- "error_message": "",
- "additional_information": [],
- "done_troubleshooting_steps": []
-},
-
- {
- "issue_title": "Office Phone Connectivity Issue",
- "issue_description": "My office phone is not connecting to the company's VoIP system. I'm receiving a 'No Dial Tone' error when attempting to make calls. I've already checked the physical connections and they seem fine.",
- "priority": "Medium",
- "category": "Telephony and VoIP",
- "submitted_date": "2023-11-05 11:00:00",
- "submitted_by": "John",
- "assigned_to": "Telephon Support Team",
- "error_message": "",
- "additional_information": [],
- "done_troubleshooting_steps": [
- "Checked the physical connections, and they appear to be in good condition."
- ]
-},
-
-
-{
- "issue_title": "VPN Connection Issue",
- "issue_description": "I'm having trouble connecting to the company's VPN. I receive an error message that says. I've verified my network settings, and they appear to be in order.",
- "priority": "High",
- "category": "Network and VPN",
- "submitted_date": "2023-11-06 14:45:00",
- "submitted_by": "John Doe",
- "assigned_to": "IT Support Team",
- "error_message": "Unable to establish a VPN connection. Please check your network settings and try again.",
- "done_troubleshooting_steps": [
- "Checked network settings, which appear to be correct."
- ]
-},
-
- {
- "issue_title": "Laptop Performance and Software Issues",
- "issue_description": "My company-issued laptop is running unusually slow, and some software applications frequently freeze. Additionally, the laptop has been making a strange noise. These issues are causing disruptions to my work, and I need assistance to resolve them.",
- "priority": "Medium",
- "category": "IT Support",
- "submitted_date": "2023-11-07 10:30:00",
- "submitted_by": "Jane Smith",
- "assigned_to": "IT Support Team",
- "error_message": "",
- "done_troubleshooting_steps": []
-},
-
- {
- "issue_title": "Laptop Startup Issue",
- "issue_description": "I'm having issues with my company laptop. It won't start, and I'm getting a black screen with an error message that reads, 'No bootable device found.' I've tried restarting it a few times, but the problem persists.",
- "priority": "High",
- "category": "Hardware and Laptop",
- "submitted_date": "2023-11-07 09:15:00",
- "submitted_by": "Jane",
- "assigned_to": "IT Support Team",
- "error_message": "No bootable device found",
- "done_troubleshooting_steps": [
- "Attempted to restart the laptop multiple times."
- ]
-},
-{
- "issue_title": "Monitor Screen Flickering",
- "issue_description": "I'm facing a problem with my company-issued monitor. The screen keeps flickering intermittently, and it's quite distracting. I've attempted to adjust the display settings, but the issue persists.",
- "priority": "Medium",
- "category": "Hardware and Display",
- "submitted_date": "2023-11-08 13:30:00",
- "submitted_by": "Mark",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Attempted to adjust display settings to resolve the flickering issue."
- ]
-},
-{
- "issue_title": "Office Phone Time Display Issue",
- "issue_description": "I've encountered a minor issue with my office desk phone. The display screen on the phone is showing the wrong time, and it's not updating automatically. It's not a critical problem, but it would be great if you could help me fix it.",
- "priority": "Low",
- "category": "Telephony and Desk Phone",
- "submitted_date": "2023-11-09 10:00:00",
- "submitted_by": "Alex",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": []
-},
-{
- "issue_title": "Laptop Touchpad Not Responding",
- "issue_description": "I'm having a problem with my company laptop's touchpad. It's not responding to my touch, and I've tried restarting the laptop, but the issue persists. It's affecting my work efficiency.",
- "priority": "Medium",
- "category": "Hardware and Laptop",
- "submitted_date": "2023-11-10 15:20:00",
- "submitted_by": "Sarah",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Attempted to resolve the issue by restarting the laptop."
- ]
-},
- {
- "issue_title": "Printer Print Queue Issue",
- "issue_description": "I'm experiencing a problem with my company-issued printer. Every time I try to print a document, it gets stuck in the print queue, and nothing comes out of the printer. I've verified the paper tray and ink levels, but the issue persists.",
- "priority": "Medium",
- "category": "Hardware and Printer",
- "submitted_date": "2023-11-11 12:45:00",
- "submitted_by": "James",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Checked paper tray and ink levels, which appear to be normal."
- ]
-},
- {
- "issue_title": "Email Sending and Receiving Issue in Outlook",
- "issue_description": "I'm unable to send or receive email in Outlook. When attempting to send or receive email messages in Outlook, im getting an error ",
- "priority": "High",
- "category": "Email and Communication",
- "submitted_date": "2023-11-03 09:30:00",
- "submitted_by": "Max Musterman",
- "assigned_to": "IT Support Team",
- "error_message": "Task 'SMTP server name - Sending and Receiving' reported error (0x80042109): 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact the server administrator or Internet service provider (ISP).",
- "additional_information": [
- "operating_system: Windows 10",
- "outlook_version: 2021 (Office 365 subscription)"
- ],
- "done_troubleshooting_steps": [
- "Checked the internet connection. It is stable and working properly.",
- "Verified email server settings. They are correct and have not been changed.",
- "Tested the email account on another device, confirming that the issue is specific to this computer and Outlook."
- ]},
-
- {
- "issue_title": "Performance Issues with Company Laptop",
- "issue_description": "My company-issued laptop is running unusually slow, and some software applications frequently freeze. Additionally, the laptop has been making a strange noise. This is causing disruptions to my work, and I need assistance to resolve it.",
- "priority": "Medium",
- "category": "IT Support",
- "submitted_date": "2023-11-04 10:15:00",
- "submitted_by": "Lisa",
- "assigned_to": "IT Support Team",
- "error_message": "",
- "additional_information": [],
- "done_troubleshooting_steps": []
-},
-
- {
- "issue_title": "Office Phone Connectivity Issue",
- "issue_description": "My office phone is not connecting to the company's VoIP system. I'm receiving a 'No Dial Tone' error when attempting to make calls. I've already checked the physical connections and they seem fine.",
- "priority": "Medium",
- "category": "Telephony and VoIP",
- "submitted_date": "2023-11-05 11:00:00",
- "submitted_by": "John",
- "assigned_to": "Telephon Support Team",
- "error_message": "",
- "additional_information": [],
- "done_troubleshooting_steps": [
- "Checked the physical connections, and they appear to be in good condition."
- ]
-},
-
-
-{
- "issue_title": "VPN Connection Issue",
- "issue_description": "I'm having trouble connecting to the company's VPN. I receive an error message that says. I've verified my network settings, and they appear to be in order.",
- "priority": "High",
- "category": "Network and VPN",
- "submitted_date": "2023-11-06 14:45:00",
- "submitted_by": "John Doe",
- "assigned_to": "IT Support Team",
- "error_message": "Unable to establish a VPN connection. Please check your network settings and try again.",
- "done_troubleshooting_steps": [
- "Checked network settings, which appear to be correct."
- ]
-},
-
- {
- "issue_title": "Laptop Performance and Software Issues",
- "issue_description": "My company-issued laptop is running unusually slow, and some software applications frequently freeze. Additionally, the laptop has been making a strange noise. These issues are causing disruptions to my work, and I need assistance to resolve them.",
- "priority": "Medium",
- "category": "IT Support",
- "submitted_date": "2023-11-07 10:30:00",
- "submitted_by": "Jane Smith",
- "assigned_to": "IT Support Team",
- "error_message": "",
- "done_troubleshooting_steps": []
-},
-
- {
- "issue_title": "Laptop Startup Issue",
- "issue_description": "I'm having issues with my company laptop. It won't start, and I'm getting a black screen with an error message that reads, 'No bootable device found.' I've tried restarting it a few times, but the problem persists.",
- "priority": "High",
- "category": "Hardware and Laptop",
- "submitted_date": "2023-11-07 09:15:00",
- "submitted_by": "Jane",
- "assigned_to": "IT Support Team",
- "error_message": "No bootable device found",
- "done_troubleshooting_steps": [
- "Attempted to restart the laptop multiple times."
- ]
-},
-{
- "issue_title": "Monitor Screen Flickering",
- "issue_description": "I'm facing a problem with my company-issued monitor. The screen keeps flickering intermittently, and it's quite distracting. I've attempted to adjust the display settings, but the issue persists.",
- "priority": "Medium",
- "category": "Hardware and Display",
- "submitted_date": "2023-11-08 13:30:00",
- "submitted_by": "Mark",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Attempted to adjust display settings to resolve the flickering issue."
- ]
-},
-{
- "issue_title": "Office Phone Time Display Issue",
- "issue_description": "I've encountered a minor issue with my office desk phone. The display screen on the phone is showing the wrong time, and it's not updating automatically. It's not a critical problem, but it would be great if you could help me fix it.",
- "priority": "Low",
- "category": "Telephony and Desk Phone",
- "submitted_date": "2023-11-09 10:00:00",
- "submitted_by": "Alex",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": []
-},
-{
- "issue_title": "Laptop Touchpad Not Responding",
- "issue_description": "I'm having a problem with my company laptop's touchpad. It's not responding to my touch, and I've tried restarting the laptop, but the issue persists. It's affecting my work efficiency.",
- "priority": "Medium",
- "category": "Hardware and Laptop",
- "submitted_date": "2023-11-10 15:20:00",
- "submitted_by": "Sarah",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Attempted to resolve the issue by restarting the laptop."
- ]
-},
- {
- "issue_title": "Printer Print Queue Issue",
- "issue_description": "I'm experiencing a problem with my company-issued printer. Every time I try to print a document, it gets stuck in the print queue, and nothing comes out of the printer. I've verified the paper tray and ink levels, but the issue persists.",
- "priority": "Medium",
- "category": "Hardware and Printer",
- "submitted_date": "2023-11-11 12:45:00",
- "submitted_by": "James",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Checked paper tray and ink levels, which appear to be normal."
- ]
-},
- {
- "issue_title": "Email Sending and Receiving Issue in Outlook",
- "issue_description": "I'm unable to send or receive email in Outlook. When attempting to send or receive email messages in Outlook, im getting an error ",
- "priority": "High",
- "category": "Email and Communication",
- "submitted_date": "2023-11-03 09:30:00",
- "submitted_by": "Max Musterman",
- "assigned_to": "IT Support Team",
- "error_message": "Task 'SMTP server name - Sending and Receiving' reported error (0x80042109): 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact the server administrator or Internet service provider (ISP).",
- "additional_information": [
- "operating_system: Windows 10",
- "outlook_version: 2021 (Office 365 subscription)"
- ],
- "done_troubleshooting_steps": [
- "Checked the internet connection. It is stable and working properly.",
- "Verified email server settings. They are correct and have not been changed.",
- "Tested the email account on another device, confirming that the issue is specific to this computer and Outlook."
- ]},
-
- {
- "issue_title": "Performance Issues with Company Laptop",
- "issue_description": "My company-issued laptop is running unusually slow, and some software applications frequently freeze. Additionally, the laptop has been making a strange noise. This is causing disruptions to my work, and I need assistance to resolve it.",
- "priority": "Medium",
- "category": "IT Support",
- "submitted_date": "2023-11-04 10:15:00",
- "submitted_by": "Lisa",
- "assigned_to": "IT Support Team",
- "error_message": "",
- "additional_information": [],
- "done_troubleshooting_steps": []
-},
-
- {
- "issue_title": "Office Phone Connectivity Issue",
- "issue_description": "My office phone is not connecting to the company's VoIP system. I'm receiving a 'No Dial Tone' error when attempting to make calls. I've already checked the physical connections and they seem fine.",
- "priority": "Medium",
- "category": "Telephony and VoIP",
- "submitted_date": "2023-11-05 11:00:00",
- "submitted_by": "John",
- "assigned_to": "Telephon Support Team",
- "error_message": "",
- "additional_information": [],
- "done_troubleshooting_steps": [
- "Checked the physical connections, and they appear to be in good condition."
- ]
-},
-
-
-{
- "issue_title": "VPN Connection Issue",
- "issue_description": "I'm having trouble connecting to the company's VPN. I receive an error message that says. I've verified my network settings, and they appear to be in order.",
- "priority": "High",
- "category": "Network and VPN",
- "submitted_date": "2023-11-06 14:45:00",
- "submitted_by": "John Doe",
- "assigned_to": "IT Support Team",
- "error_message": "Unable to establish a VPN connection. Please check your network settings and try again.",
- "done_troubleshooting_steps": [
- "Checked network settings, which appear to be correct."
- ]
-},
-
- {
- "issue_title": "Laptop Performance and Software Issues",
- "issue_description": "My company-issued laptop is running unusually slow, and some software applications frequently freeze. Additionally, the laptop has been making a strange noise. These issues are causing disruptions to my work, and I need assistance to resolve them.",
- "priority": "Medium",
- "category": "IT Support",
- "submitted_date": "2023-11-07 10:30:00",
- "submitted_by": "Jane Smith",
- "assigned_to": "IT Support Team",
- "error_message": "",
- "done_troubleshooting_steps": []
-},
-
- {
- "issue_title": "Laptop Startup Issue",
- "issue_description": "I'm having issues with my company laptop. It won't start, and I'm getting a black screen with an error message that reads, 'No bootable device found.' I've tried restarting it a few times, but the problem persists.",
- "priority": "High",
- "category": "Hardware and Laptop",
- "submitted_date": "2023-11-07 09:15:00",
- "submitted_by": "Jane",
- "assigned_to": "IT Support Team",
- "error_message": "No bootable device found",
- "done_troubleshooting_steps": [
- "Attempted to restart the laptop multiple times."
- ]
-},
-{
- "issue_title": "Monitor Screen Flickering",
- "issue_description": "I'm facing a problem with my company-issued monitor. The screen keeps flickering intermittently, and it's quite distracting. I've attempted to adjust the display settings, but the issue persists.",
- "priority": "Medium",
- "category": "Hardware and Display",
- "submitted_date": "2023-11-08 13:30:00",
- "submitted_by": "Mark",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Attempted to adjust display settings to resolve the flickering issue."
- ]
-},
-{
- "issue_title": "Office Phone Time Display Issue",
- "issue_description": "I've encountered a minor issue with my office desk phone. The display screen on the phone is showing the wrong time, and it's not updating automatically. It's not a critical problem, but it would be great if you could help me fix it.",
- "priority": "Low",
- "category": "Telephony and Desk Phone",
- "submitted_date": "2023-11-09 10:00:00",
- "submitted_by": "Alex",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": []
-},
-{
- "issue_title": "Laptop Touchpad Not Responding",
- "issue_description": "I'm having a problem with my company laptop's touchpad. It's not responding to my touch, and I've tried restarting the laptop, but the issue persists. It's affecting my work efficiency.",
- "priority": "Medium",
- "category": "Hardware and Laptop",
- "submitted_date": "2023-11-10 15:20:00",
- "submitted_by": "Sarah",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Attempted to resolve the issue by restarting the laptop."
- ]
-},
- {
- "issue_title": "Printer Print Queue Issue",
- "issue_description": "I'm experiencing a problem with my company-issued printer. Every time I try to print a document, it gets stuck in the print queue, and nothing comes out of the printer. I've verified the paper tray and ink levels, but the issue persists.",
- "priority": "Medium",
- "category": "Hardware and Printer",
- "submitted_date": "2023-11-11 12:45:00",
- "submitted_by": "James",
- "assigned_to": "IT Support Team",
- "done_troubleshooting_steps": [
- "Checked paper tray and ink levels, which appear to be normal."
- ]
-}
-]
\ No newline at end of file
diff --git a/Backend/app/model/train/__init__.py b/Backend/app/model/train/__init__.py
new file mode 100644
index 00000000..e69de29b
diff --git a/Backend/app/model/train/data/customer_support_tickets.csv b/Backend/app/model/train/data/customer_support_tickets.csv
new file mode 100644
index 00000000..958933e8
--- /dev/null
+++ b/Backend/app/model/train/data/customer_support_tickets.csv
@@ -0,0 +1,29808 @@
+Ticket ID,Customer Name,Customer Email,Customer Age,Customer Gender,Product Purchased,Date of Purchase,Ticket Type,Ticket Subject,Ticket Description,Ticket Status,Resolution,Ticket Priority,Ticket Channel,First Response Time,Time to Resolution,Customer Satisfaction Rating
+1,Marisa Obrien,carrollallison@example.com,32,Other,GoPro Hero,2021-03-22,Technical issue,Product setup,"I'm having an issue with the {product_purchased}. Please assist.
+
+Your billing zip code is: 71701.
+
+We appreciate that you have requested a website address.
+
+Please double check your email address. I've tried troubleshooting steps mentioned in the user manual, but the issue persists.",Pending Customer Response,,Critical,Social media,2023-06-01 12:15:36,,
+2,Jessica Rios,clarkeashley@example.com,42,Female,LG Smart TV,2021-05-22,Technical issue,Peripheral compatibility,"I'm having an issue with the {product_purchased}. Please assist.
+
+If you need to change an existing product.
+
+I'm having an issue with the {product_purchased}. Please assist.
+
+If The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.",Pending Customer Response,,Critical,Chat,2023-06-01 16:45:38,,
+3,Christopher Robbins,gonzalestracy@example.com,48,Other,Dell XPS,2020-07-14,Technical issue,Network problem,"I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond.
+
+1.8.3 I really I'm using the original charger that came with my {product_purchased}, but it's not charging properly.",Closed,Case maybe show recently my computer follow.,Low,Social media,2023-06-01 11:14:38,2023-06-01 18:05:38,3.0
+4,Christina Dillon,bradleyolson@example.org,27,Female,Microsoft Office,2020-11-13,Billing inquiry,Account access,"I'm having an issue with the {product_purchased}. Please assist.
+
+If you have a problem you're interested in and I'd love to see this happen, please check out the Feedback. I've already contacted customer support multiple times, but the issue remains unresolved.",Closed,Try capital clearly never color toward story.,Low,Social media,2023-06-01 07:29:40,2023-06-01 01:57:40,3.0
+5,Alexander Carroll,bradleymark@example.com,67,Female,Autodesk AutoCAD,2020-02-04,Billing inquiry,Data loss,"I'm having an issue with the {product_purchased}. Please assist.
+
+
+Note: The seller is not responsible for any damages arising out of the delivery of the battleground game. Please have the game in good condition and shipped to you I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.",Closed,West decision evidence bit.,Low,Email,2023-06-01 00:12:42,2023-06-01 19:53:42,1.0
+6,Rebecca Fleming,sheenasmith@example.com,53,Male,Microsoft Office,2020-07-28,Cancellation request,Payment issue,"I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. To remove the new {product_purch I've checked for any available software updates for my {product_purchased}, but there are none.",Open,,Low,Social media,,,
+7,Jacqueline Wright,donaldkeith@example.org,24,Other,Microsoft Surface,2020-02-23,Product inquiry,Refund request,"I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account?
+
+Solution 1 I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?",Open,,Critical,Social media,,,
+8,Denise Lee,joelwilliams@example.com,23,Male,Philips Hue Lights,2020-08-09,Refund request,Battery life,"I'm having an issue with the {product_purchased}. Please assist. (Thanks) I will contact all my suppliers and confirm.
+
+Please try and find out whether their inventory is currently stocked, or any other reason. I am I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.",Open,,Critical,Social media,,,
+9,Nicolas Wilson,joshua24@example.com,60,Other,Fitbit Versa Smartwatch,2020-07-16,Technical issue,Installation support,"I'm having an issue with the {product_purchased}. Please assist. Thank you.
+
+{product_purchased} is not the exact type you might prefer, they use the exact same method for different uses. Please help I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?",Pending Customer Response,,Low,Social media,2023-06-01 10:32:47,,
+10,William Dawson,clopez@example.com,27,Male,Dyson Vacuum Cleaner,2020-03-06,Refund request,Payment issue,"My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this?
+
+} If we can, please send a ""request"" to dav The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.",Pending Customer Response,,Critical,Phone,2023-06-01 09:25:48,,
+11,Joseph Moreno,mbrown@example.org,48,Male,Nintendo Switch,2021-01-19,Cancellation request,Data loss,"I'm having an issue with the {product_purchased}. Please assist. 1-800-799-0808.
+
+Product Search: What's New in 2-3-4-5? Report Feedback Customer Service is your best I'm using the original charger that came with my {product_purchased}, but it's not charging properly.",Closed,Measure tonight surface feel forward.,High,Phone,2023-06-01 17:46:49,2023-05-31 23:51:49,1.0
+12,Brandon Arnold,davisjohn@example.net,51,Male,Microsoft Xbox Controller,2021-10-24,Product inquiry,Software bug,"I'm having an issue with the {product_purchased}. Please assist.
+
+4. It is possible that we cannot find some type of text or a product name to identify someone like Mr. Brown.
+
+5. On the I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.",Closed,Measure there house management pick knowledge trade.,High,Chat,2023-06-01 12:05:51,2023-06-01 09:27:51,1.0
+13,Tamara Hahn,jensenwilliam@example.net,27,Other,Nintendo Switch Pro Controller,2021-05-26,Technical issue,Hardware issue,"I'm having an issue with the {product_purchased}. Please assist.
+
+CQW: Why didn't I send him the invoice? Thanks a lot.
+
+L: He's like the best customer I've met. I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.",Pending Customer Response,,Low,Chat,2023-06-01 19:03:53,,
+14,Sandra Barnes,gwendolyn51@example.net,65,Other,Nest Thermostat,2020-07-13,Technical issue,Product setup,"I've recently set up my {product_purchased}, but it fails to connect to any available networks. What steps should I take to troubleshoot this issue?
+
+I can't find the 'Product_IP' field of the I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.",Pending Customer Response,,Low,Chat,2023-06-01 20:34:54,,
+15,Amy Hill,medinasteven@example.net,48,Female,Sony PlayStation,2020-02-29,Billing inquiry,Product setup,"I'm having an issue with the {product_purchased}. Please assist.
+
+Product Name: TPUBASK3E3KQ0
+
+
+Join Date: Oct 2007 Posts: 11,532
+
+Quote: I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?",Closed,Officer moment world sing parent available.,High,Chat,2023-06-01 06:22:55,2023-05-31 23:08:55,4.0
+16,Elizabeth Foley,amy41@example.net,18,Other,GoPro Action Camera,2021-06-24,Billing inquiry,Product recommendation,"I'm having an issue with the {product_purchased}. Please assist.
+
+
+Please note, you might have already paid for this product, which means spectators are not buying any of the products from the sale as their donations will go straight I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.",Pending Customer Response,,High,Social media,2023-06-01 15:09:57,,
+17,Julia Salazar,watkinsbarbara@example.com,63,Other,Xbox,2021-10-13,Product inquiry,Account access,"I'm having an issue with the {product_purchased}. Please assist.
+
+- Acknowledgement: Thanks to Dan for the tip. When you purchase a new product from my store or from your local retailer, they will also provide I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.",Closed,Seek evidence book collection catch.,Critical,Chat,2023-06-01 19:46:59,2023-06-01 15:58:59,4.0
+18,Joshua Castillo,mooredeborah@example.org,56,Female,Microsoft Xbox Controller,2020-09-07,Product inquiry,Payment issue,"I'm having an issue with the {product_purchased}. Please assist. Thanks!""
+
+* [0] - [0] - [0] - [0]
+
+If this product is sold and you have not used any I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.",Pending Customer Response,,High,Chat,2023-06-01 21:05:01,,
+19,Wendy Davis,brenda20@example.net,19,Male,LG Washing Machine,2021-09-23,Product inquiry,Peripheral compatibility,"I'm having an issue with the {product_purchased}. Please assist. I want to be an active member of our community on YouTube... The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.",Open,,High,Social media,,,
+20,Jeffrey Robertson,jameslopez@example.com,39,Female,Canon EOS,2021-03-08,Refund request,Software bug,"I'm having an issue with the {product_purchased}. Please assist.
+
+I'm having an issue with the product_purchased}. Please assist. Customer Reviewer: My Husband was able to take an order from Apple I've checked for any available software updates for my {product_purchased}, but there are none.",Closed,Wish mouth build resource though.,Low,Chat,2023-06-01 00:46:04,2023-06-01 20:29:04,5.0
+21,Suzanne Holmes,rogermcgrath@example.net,28,Other,HP Pavilion,2021-05-31,Refund request,Payment issue,"I'm having an issue with the {product_purchased}. Please assist.
+
+"" -name ""Microsoft Surface Pro. ""
+
+"" -version 1.10.2 ""1.10.2""
+
+"" -usage I've checked for any available software updates for my {product_purchased}, but there are none.",Pending Customer Response,,High,Chat,2023-06-01 05:08:05,,
+22,Tanner Conley,zbond@example.net,66,Male,Fitbit Versa Smartwatch,2020-02-04,Cancellation request,Installation support,"I'm having an issue with the {product_purchased}. Please assist.
+
+The email address should change to: customer@julietr.com, as there is a unique id number unique for each product.
+
+You I've tried different settings and configurations on my {product_purchased}, but the issue persists.",Pending Customer Response,,Critical,Social media,2023-05-31 23:57:07,,
+23,Stephanie Nelson DVM,ljohnson@example.org,54,Female,Xbox,2020-02-11,Cancellation request,Delivery problem,"I'm having an issue with the {product_purchased}. Please assist. (And if need be this time, that could help.)
+
+1.3.2.1 Update my version to 3.0 or more. The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.",Open,,Medium,Social media,,,
+24,Antonio Scott,carlsonmatthew@example.org,63,Female,Nintendo Switch Pro Controller,2021-08-06,Technical issue,Refund request,"I'm having an issue with the {product_purchased}. Please assist.
+
+I'll take care of those. I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.",Pending Customer Response,,Low,Social media,2023-06-01 09:06:09,,
+25,John Cuevas,lbarron@example.org,19,Male,Amazon Kindle,2021-05-25,Product inquiry,Display issue,"I'm having an issue with the {product_purchased}. Please assist. {product_purchased} does not represent the price which you received by the day immediately before the shipment date.
+
+In many cases, this is the I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.",Open,,Critical,Email,,,
+26,Gregory Bautista,johnstonbeth@example.com,35,Other,HP Pavilion,2021-07-05,Product inquiry,Refund request,"My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? Thank you,
+
+Thank you for posting.
+
+It took me a I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.",Pending Customer Response,,Medium,Social media,2023-06-01 19:02:12,,
+27,Ryan Sharp,pmercado@example.org,22,Other,Lenovo ThinkPad,2020-05-02,Billing inquiry,Cancellation request,"I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?
+
+On Windows Vista, this is not possible. If you are I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.",Pending Customer Response,,Low,Social media,2023-06-01 20:02:13,,
+28,Michael Mcdowell,jeffersonmichael@example.net,21,Other,Fitbit Charge,2020-10-12,Cancellation request,Product setup,"I'm having an issue with the {product_purchased}. Please assist. {{product_purchased}} must be a valid email address for your order and are valid for one week in advance. Please make your purchases as quickly as possible The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.",Open,,High,Phone,,,
+29,Christine Wang,garciastacy@example.com,30,Other,Fitbit Charge,2020-06-10,Technical issue,Product recommendation,"I'm having an issue with the {product_purchased}. Please assist. Thank you.""
+
+A statement from the consumer group had been released by Microsoft late on Tuesday afternoon. ""The purchase of this product was made using a contract with I'm using the original charger that came with my {product_purchased}, but it's not charging properly.",Closed,Soldier we such inside.,Critical,Phone,2023-05-31 23:17:17,2023-06-01 06:03:17,5.0
+30,Austin George,shericase@example.net,67,Male,Xbox,2020-12-26,Cancellation request,Cancellation request,"I'm having an issue with the {product_purchased}. Please assist. It's not possible to remove the missing content. I've already contacted customer support multiple times, but the issue remains unresolved.",Closed,Firm sort voice above which site arrive.,Medium,Phone,2023-06-01 00:54:17,2023-06-01 18:23:17,1.0
+31,Wendy Roberts,jessicahenderson@example.net,22,Other,Adobe Photoshop,2021-01-28,Billing inquiry,Product setup,"I'm having an issue with the {product_purchased}. Please assist.
+
+I'm using a brand new product. What a strange situation.
+
+I've just purchased a brand new one.
+
+What to do? I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.",Open,,Low,Email,,,
+32,Robert Wilson,zstewart@example.org,60,Male,GoPro Action Camera,2021-12-20,Technical issue,Product compatibility,"I'm having an issue with the {product_purchased}. Please assist.
+
+The seller has sold the item for $29.89. When we receive your replacement, we will exchange the item for a full refund or exchange immediately upon I've already contacted customer support multiple times, but the issue remains unresolved.",Closed,Certain myself month past tree benefit.,Medium,Social media,2023-06-01 06:42:21,2023-06-01 07:16:21,3.0
+33,Christina Gray,greenkeith@example.net,36,Female,Fitbit Charge,2021-12-07,Billing inquiry,Product recommendation,I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue? I need assistance as soon as possible because it's affecting my work and productivity.,Pending Customer Response,,Medium,Chat,2023-06-01 19:36:21,,
+34,Timothy Lyons,darlenelee@example.org,50,Male,Autodesk AutoCAD,2021-12-09,Refund request,Hardware issue,"I'm having an issue with the {product_purchased}. Please assist. We hope that every vendor takes the time it takes in to do the following: ""Remove the product from your account - notify consumers, call them, make their I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.",Closed,However financial development significant camera job every.,Critical,Social media,2023-06-01 02:01:23,2023-06-01 18:25:23,5.0
+35,Stacy Jones,fernandezmark@example.org,27,Male,Microsoft Xbox Controller,2021-04-09,Refund request,Installation support,"I'm having an issue with the {product_purchased}. Please assist.
+
+3-3 We are in, the first day, at the {product_purchased}. Please assist.
+
+3-2 Please assist us I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?",Pending Customer Response,,Low,Chat,2023-06-01 20:50:24,,
+36,Joann King,jessica10@example.org,24,Other,GoPro Hero,2020-10-13,Cancellation request,Product recommendation,"I've recently set up my {product_purchased}, but it fails to connect to any available networks. What steps should I take to troubleshoot this issue? If you know the answer, please let me know.
+
+Do I I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.",Closed,Reach paper ability effort learn.,High,Chat,2023-06-01 07:56:25,2023-06-01 00:14:25,1.0
+37,Ruben Henry,katherinehoward@example.net,65,Female,Canon EOS,2020-03-14,Refund request,Hardware issue,"I'm having an issue with the {product_purchased}. Please assist. I have to ask for support from you, the customers, before the item's arrival and I can't do that. In the short term, will you pay me I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.",Pending Customer Response,,Medium,Email,2023-06-01 15:51:28,,
+38,Morgan Wagner,elizabethlamb@example.com,39,Female,Amazon Kindle,2020-09-02,Product inquiry,Product compatibility,"I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? I can reset my password by entering the following: My password still valid: password is expired I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?",Open,,Medium,Chat,,,
+39,Kevin Ingram,victor62@example.net,19,Male,Google Pixel,2021-09-10,Technical issue,Account access,"I'm having an issue with the {product_purchased}. Please assist.
+
+1. Do I need to purchase a refund?
+
+There is a way to purchase a refund from ZEROHITS, but there's not a I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?",Closed,North second between this cell opportunity movement.,Critical,Phone,2023-06-01 18:45:30,2023-05-31 21:53:30,3.0
+40,Michael Oneal,stevenburns@example.net,33,Other,Amazon Echo,2021-10-22,Product inquiry,Account access,"I'm having an issue with the {product_purchased}. Please assist. I have a new account in the system and a new user. I'm having this issue
+
+Error:
+
+[System.CollectedMessage.ThrowBack I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.",Pending Customer Response,,Medium,Social media,2023-05-31 22:19:32,,
+41,Casey Tran,shawn54@example.net,19,Female,PlayStation,2021-02-07,Product inquiry,Installation support,"I've recently set up my {product_purchased}, but it fails to connect to any available networks. What steps should I take to troubleshoot this issue?
+
+The next step is to resolve this issue if the user is not I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.",Pending Customer Response,,Low,Phone,2023-06-01 09:11:33,,
+42,Katie Mitchell,sheila78@example.org,35,Male,Dell XPS,2021-06-09,Billing inquiry,Product compatibility,"I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond.
+
+If I'd just switched to a The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.",Closed,Start book field officer seem make.,Critical,Chat,2023-06-01 20:25:34,2023-06-01 14:43:34,3.0
+43,Justin Giles,woodmargaret@example.org,22,Male,Samsung Galaxy,2020-10-10,Product inquiry,Product compatibility,"I'm having an issue with the {product_purchased}. Please assist.
+
+The product_purchased attribute does not exist on your user's product. This is so that you can configure the {product_purchased} I need assistance as soon as possible because it's affecting my work and productivity.",Pending Customer Response,,Medium,Phone,2023-06-01 18:41:35,,
+44,Michael Allison,abowen@example.org,54,Female,iPhone,2020-01-16,Technical issue,Hardware issue,"I'm having an issue with the {product_purchased}. Please assist. Thank you.""
+
+The issue occurred after Amazon started a tool to deal with a problem like this (see page 36 of the FAQ): ""The product is not I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?",Open,,Low,Email,,,
+45,Donald Gibbs,laura33@example.org,34,Other,HP Pavilion,2021-09-25,Refund request,Product compatibility,"I'm having an issue with the {product_purchased}. Please assist.
+
+I wanted a picture for my 3DS, but I already bought a lot of items, so I found an online cart: ""Fountain of Dreams Collection I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?",Closed,Over read region lawyer much speech control.,Critical,Email,2023-06-01 05:58:39,2023-06-01 03:19:39,2.0
+46,Timothy Sutton,david40@example.org,65,Female,LG Smart TV,2021-02-01,Product inquiry,Cancellation request,"I'm having an issue with the {product_purchased}. Please assist. Thanks"".
+
+""As a result I'm having an issue with the 1.0 patch. Please assist.""
+
+""All I'm asking is to update I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.",Open,,Low,Chat,,,
+47,Cassandra Richards,abigail06@example.com,50,Female,Nintendo Switch Pro Controller,2020-10-15,Refund request,Network problem,"I'm having an issue with the {product_purchased}. Please assist. We have not yet provided an address or a name for this product. If this website does not exist, please contact us with this information and we will provide it. I need assistance as soon as possible because it's affecting my work and productivity.",Closed,Audience food pretty cut.,High,Phone,2023-06-01 03:43:43,2023-06-01 09:24:43,1.0
+48,Kristen Perry,bevans@example.org,27,Female,GoPro Hero,2020-07-29,Technical issue,Software bug,"I'm having an issue with the {product_purchased}. Please assist.
+
+
+This product is not found on, and should NOT come from, this site.
+
+
+Not sure about what this product covers?
+
+Product Description I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.",Closed,Late center interview that.,Medium,Social media,2023-06-01 07:16:45,2023-06-01 05:59:45,1.0
+49,Noah Mcknight,juliepowers@example.org,32,Other,LG OLED,2021-02-15,Cancellation request,Network problem,"I'm having an issue with the {product_purchased}. Please assist.
+
+Please. Don't.
+
+Don't see my issue? Please contact me. I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?",Open,,High,Chat,,,
+50,Katie Johnson,thomas46@example.net,44,Male,Microsoft Office,2020-09-27,Technical issue,Display issue,"I'm having an issue with the {product_purchased}. Please assist. If you've received a refund, please contact Customer Service. Otherwise, please call us at 303.938.2837. I'm having an issue with the I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.",Open,,Medium,Chat,,,
+51,Kayla Dunn,ramirezphilip@example.net,66,Male,Sony Xperia,2020-12-22,Refund request,Software bug,"I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?
+
+There are several packages that run in memory by default. These I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.",Open,,Medium,Chat,,,
+52,Tracy White,wvargas@example.com,64,Male,LG Smart TV,2020-11-20,Refund request,Software bug,"I've recently set up my {product_purchased}, but it fails to connect to any available networks. What steps should I take to troubleshoot this issue?.......................................................1. Visit https://forum.ejconop I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.",Closed,Might Mrs often stuff.,Medium,Chat,2023-06-01 16:21:49,2023-06-01 10:31:49,3.0
+53,Christian Graves,hgriffin@example.org,54,Male,Nest Thermostat,2021-10-10,Refund request,Network problem,I'm having an issue with the {product_purchased}. Please assist. Please. Please. I need assistance as soon as possible because it's affecting my work and productivity.,Closed,More left involve agree station billion would.,High,Social media,2023-06-01 01:54:49,2023-06-01 20:59:49,3.0
+54,Casey Reed,sabrina61@example.org,37,Male,HP Pavilion,2021-08-16,Cancellation request,Delivery problem,"I'm having an issue with the {product_purchased}. Please assist.
+
+If it's not working I can't help you. I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.",Closed,Even two pay expect.,Low,Chat,2023-06-01 00:39:50,2023-06-01 10:25:50,4.0
+55,Carrie Ayers,natasha18@example.com,68,Female,Microsoft Xbox Controller,2021-10-14,Technical issue,Network problem,"I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue? For those who live in the U.S., you can use the {product_ I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?",Pending Customer Response,,Low,Chat,2023-06-01 07:25:51,,
+56,Sarah Cole,williamscynthia@example.org,50,Female,Nintendo Switch Pro Controller,2021-11-19,Cancellation request,Software bug,"I'm having an issue with the {product_purchased}. Please assist. The requested address will be returned within 3 – 9 business days. Please do not hesitate to contact us using the appropriate form.
+
+(9 weeks from purchase time I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?",Pending Customer Response,,Critical,Chat,2023-06-01 11:14:53,,
+57,Alison Ford,mcgeebrandon@example.org,69,Male,Autodesk AutoCAD,2021-12-22,Technical issue,Software bug,I'm having an issue with the {product_purchased}. Please assist. I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.,Pending Customer Response,,Medium,Social media,2023-06-01 10:33:53,,
+58,Lori Young,pthomas@example.org,47,Other,GoPro Action Camera,2020-07-28,Refund request,Peripheral compatibility,"I'm having an issue with the {product_purchased}. Please assist.
+
+Thank you! This product was added to your friend's shopping cart at your friend's favorite store.
+
+Sorry, your account is not loaded. I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.",Open,,Critical,Email,,,
+59,Kimberly Mack,lwilliamson@example.net,27,Male,Autodesk AutoCAD,2020-07-31,Technical issue,Product recommendation,"I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?
+
+What happens when you lose all of your money without a credit card? The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.",Closed,During base sure measure teach time large.,Medium,Phone,2023-06-01 11:56:57,2023-06-01 04:45:57,5.0
+60,Samuel Schroeder,andrew28@example.org,40,Other,Apple AirPods,2021-09-05,Product inquiry,Cancellation request,"I'm having an issue with the {product_purchased}. Please assist. Also note: Your information gets deleted every time an article is sent to a website you've never viewed.
+
+{Product_id} is a unique identifier in I'm not sure if this issue is specific to my device or if others have reported similar problems.",Closed,Reveal long fish care value direction TV.,Medium,Chat,2023-06-01 19:50:58,2023-06-01 00:38:58,3.0
+61,Amanda Burton,hannahstephens@example.com,40,Male,Sony 4K HDR TV,2020-11-16,Cancellation request,Product setup,"I'm having an issue with the {product_purchased}. Please assist. It's time for me to update the product list
+
+I'm having an issue with the{product_purchased}. Please assist. It's time for I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.",Closed,Else personal leg break book nearly.,Medium,Chat,2023-06-01 00:18:00,2023-06-01 11:55:00,1.0
+62,Sarah Williams,akelly@example.net,41,Other,Lenovo ThinkPad,2021-11-21,Product inquiry,Battery life,"I'm having an issue with the {product_purchased}. Please assist.
+
+I was able to get my $50 bag from the vendor, but the bags I was wearing in the show were covered in stickers and the price for those I've tried different settings and configurations on my {product_purchased}, but the issue persists.",Pending Customer Response,,Critical,Social media,2023-06-01 01:32:02,,
+63,Frank Sherman,floresbryan@example.net,64,Female,Xbox,2020-12-12,Billing inquiry,Payment issue,"I'm having an issue with the {product_purchased}. Please assist.
+
+}
+
+} }
+
+function getProductCount () {orters(function ($p ) { // This gets the count for all the items in the The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.",Closed,Eye while if exist name receive.,High,Email,2023-05-31 23:37:04,2023-06-01 12:41:04,4.0
+64,Victoria Parker,tiffany87@example.com,57,Female,Adobe Photoshop,2020-04-24,Billing inquiry,Hardware issue,"I'm having an issue with the {product_purchased}. Please assist.
+
+4.1.7 Add a custom app icon to the app window. Click App Manager. You'll see a list of all of the new apps ( I've checked the device settings and made sure that everything is configured correctly.",Pending Customer Response,,High,Phone,2023-06-01 07:07:05,,
+65,David Smith,jacob67@example.net,61,Male,Microsoft Xbox Controller,2021-08-02,Technical issue,Product compatibility,"I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. I'm working around this problem by switching off I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?",Open,,Medium,Phone,,,
+66,Jeffrey Hernandez,perezdana@example.org,56,Male,Apple AirPods,2021-11-11,Technical issue,Battery life,"There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution?
+
+""I'd love to do this on my own. It's a I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?",Pending Customer Response,,Medium,Phone,2023-05-31 22:38:07,,
+67,John Robertson,gillespiegeorge@example.com,49,Female,GoPro Hero,2021-08-08,Billing inquiry,Product compatibility,"I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue?
+
+A good way to resolve this software issue is to use a custom configuration file The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.",Closed,Fill young add between morning commercial.,High,Email,2023-06-01 05:06:08,2023-06-01 10:17:08,5.0
+68,Ryan Gonzalez,pwilson@example.com,54,Male,Microsoft Office,2021-06-27,Cancellation request,Peripheral compatibility,"I've accidentally deleted important data from my {product_purchased}. Is there any way to recover the deleted files? I need them urgently. What can I do to recover them?
+
+Product purchases are never recoverable from the database. I'm worried that the issue might be hardware-related and might require repair or replacement.",Pending Customer Response,,Low,Phone,2023-06-01 21:04:10,,
+69,Brianna Scott MD,jbranch@example.net,51,Other,Adobe Photoshop,2021-02-06,Technical issue,Product compatibility,"I'm having an issue with the {product_purchased}. Please assist. If your product is purchased with the {product_purchased}, the {product_purchased} will be refunded.
+
+7) Pay it I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.",Pending Customer Response,,Critical,Chat,2023-05-31 23:00:12,,
+70,Michael Day,william07@example.org,46,Female,Canon DSLR Camera,2020-02-13,Refund request,Refund request,"I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account? If you don't I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.",Closed,Answer story series imagine discover.,High,Chat,2023-06-01 11:57:12,2023-05-31 22:51:12,1.0
+71,Eileen Kim,gabriel83@example.com,27,Male,Google Pixel,2021-05-15,Cancellation request,Product setup,"I've accidentally deleted important data from my {product_purchased}. Is there any way to recover the deleted files? I need them urgently. What about my {search } files?
+
+The {product_purchased} is the I'm using the original charger that came with my {product_purchased}, but it's not charging properly.",Pending Customer Response,,Medium,Chat,2023-05-31 23:49:14,,
+72,Joseph Costa,calvarez@example.org,37,Other,iPhone,2020-09-26,Refund request,Delivery problem,"I've recently set up my {product_purchased}, but it fails to connect to any available networks. What steps should I take to troubleshoot this issue? I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.",Open,,Medium,Social media,,,
+73,Tanya Powell,epatel@example.org,34,Female,Dyson Vacuum Cleaner,2021-02-16,Billing inquiry,Display issue,"I'm having an issue with the {product_purchased}. Please assist. When I first noticed {product_purchased} the new price of the book was too high. I've already sent out the refund request, but they will I've checked for software updates, and my {product_purchased} is already running the latest version.",Closed,Executive wear gun child.,Low,Chat,2023-06-01 04:35:16,2023-06-01 03:17:16,4.0
+74,Philip Davis,fbenjamin@example.org,36,Other,Fitbit Charge,2020-11-09,Cancellation request,Payment issue,"My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this?
+
+
+This is a product that must fit in a box. Please let me I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?",Closed,Finish common benefit most college.,Critical,Social media,2023-06-01 21:31:17,2023-06-01 02:24:17,3.0
+75,Vanessa Hayes,donaldroberts@example.net,31,Female,Xbox,2021-04-16,Billing inquiry,Product setup,"I'm having an issue with the {product_purchased}. Please assist. Please, take care of such requests.
+
+[1] M.V.V.
+
+[2] The above-mentioned is made up with specific I've checked the device settings and made sure that everything is configured correctly.",Open,,Critical,Email,,,
+76,Jennifer Bryan,cooperthomas@example.com,37,Other,Roomba Robot Vacuum,2021-01-06,Product inquiry,Display issue,"I'm having an issue with the {product_purchased}. Please assist. 1. It is not allowed to purchase a product from an individual, or for a company in which there are no specific employees or employees, and all products have to I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.",Closed,Somebody east painting tree sell rock level.,Critical,Chat,2023-06-01 14:43:20,2023-06-01 02:30:20,1.0
+77,Matthew Scott,brookeross@example.net,18,Other,iPhone,2020-06-30,Cancellation request,Account access,"I'm having an issue with the {product_purchased}. Please assist. I've got a customer who has sent me a $25 invoice! I want to know if this will correct this.
+
+I just downloaded the demo and I I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.",Open,,Critical,Phone,,,
+78,Alfred Ortiz,nicholsdouglas@example.org,63,Female,Fitbit Charge,2020-12-29,Billing inquiry,Delivery problem,"I'm having an issue with the {product_purchased}. Please assist.
+
+Product #8
+
+4-8-0-1
+
+The product code on your product.
+
+#Product ID : {product_id I've checked the device settings and made sure that everything is configured correctly.",Closed,Huge value apply born.,Low,Email,2023-06-01 19:16:24,2023-06-01 15:21:24,5.0
+79,John Goodman,vgarcia@example.com,55,Other,Google Pixel,2021-01-07,Billing inquiry,Data loss,"I'm having an issue with the {product_purchased}. Please assist. Thank you
+
+The customer's rating and reviews are important, but they don't have an impact on your credit score
+
+For over mogul financial companies who have I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.",Pending Customer Response,,Medium,Social media,2023-06-01 16:57:26,,
+80,Catherine Stephens,hmccann@example.com,40,Other,LG Smart TV,2020-11-03,Technical issue,Software bug,"I'm having an issue with the {product_purchased}. Please assist.
+
+This is for the best experience and you can't use your phone while waiting for deliveries or when you pick it up.
+
+Please help by posting a I've tried using different cables, adapters, or peripherals with my {product_purchased}, but the issue persists.",Pending Customer Response,,Critical,Chat,2023-06-01 11:27:28,,
+81,Sarah Lee,dclark@example.net,50,Other,Microsoft Office,2021-03-22,Technical issue,Product recommendation,I'm having an issue with the {product_purchased}. Please assist. I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?,Pending Customer Response,,Critical,Phone,2023-06-01 07:27:28,,
+82,Kiara Parker,gonzalezlarry@example.org,29,Other,Apple AirPods,2021-07-22,Cancellation request,Cancellation request,"I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? I don't know about any updates to the product. It's hard I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?",Pending Customer Response,,Medium,Email,2023-06-01 11:37:29,,
+83,Joshua Miller,kimjesse@example.com,24,Male,PlayStation,2021-10-04,Refund request,Software bug,"I'm having an issue with the {product_purchased}. Please assist.
+
+
+
+A full time customer service representative will arrive soon.
+
+
+
+If you would like to respond to a message I've tried different settings and configurations on my {product_purchased}, but the issue persists.",Closed,Event see dinner home.,Low,Social media,2023-06-01 05:40:30,2023-06-01 20:35:30,1.0
+84,James Jones,dsilva@example.org,57,Other,Autodesk AutoCAD,2021-08-11,Technical issue,Installation support,"I'm having an issue with the {product_purchased}. Please assist. Your product may be available on other websites with the same keyword or your brand.
+
+Thank you. I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.",Pending Customer Response,,Critical,Phone,2023-06-01 00:24:32,,
+85,David Taylor,kaylapham@example.com,67,Other,Microsoft Surface,2021-08-02,Technical issue,Hardware issue,"I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it?
+
+Please log into your login browser and check to see if the account has been locked. I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.",Open,,Medium,Phone,,,
+86,Richard Mullen,cschmidt@example.com,67,Female,Canon EOS,2021-01-22,Product inquiry,Peripheral compatibility,"I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?
+
+If you have not used login tokens for the previous 12 months, the login token I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.",Open,,High,Social media,,,
+87,Danielle Everett,kimberlyhudson@example.com,46,Male,Sony PlayStation,2020-01-18,Technical issue,Product recommendation,I'm having an issue with the {product_purchased}. Please assist. * * * @param {number}_item * * @return {item} @*/if (_ejection_exceeds(_proposal)) I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.,Closed,Represent where produce suddenly.,Critical,Phone,2023-06-01 18:03:35,2023-06-01 06:23:35,2.0
+88,Steven Thompson,vaustin@example.org,55,Other,Philips Hue Lights,2020-09-10,Technical issue,Delivery problem,"I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond.
+
+I'm using a phone now, I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?",Pending Customer Response,,High,Social media,2023-06-01 19:21:36,,
+89,Renee White,chelsea84@example.org,42,Other,Nikon D,2021-08-01,Billing inquiry,Product setup,"I'm having an issue with the {product_purchased}. Please assist.
+
+Product Purchasing Error Product Purchasing Error Yes | No 28 - 30 28 - 30 32 | Product Purchasing Error | Product Purchase Error I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.",Open,,Critical,Email,,,
+90,Lisa Hill,hinescarrie@example.org,40,Male,Sony Xperia,2020-01-30,Product inquiry,Product recommendation,"I'm having an issue with the {product_purchased}. Please assist.
+
+If your computer is connected to a power source, please do not open the {product_purchased}. Please assist. If your router is wired up I've already contacted customer support multiple times, but the issue remains unresolved.",Closed,Exactly red two dog.,Medium,Email,2023-05-31 23:17:40,2023-06-01 03:09:40,5.0
+91,Sandra Bass,jamesbaxter@example.com,57,Other,Sony Xperia,2020-10-15,Refund request,Software bug,"I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? - The password reset option can be enabled by using the {Product_purchased} The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.",Pending Customer Response,,High,Phone,2023-06-01 07:15:41,,
+92,Madeline Osborne,tyler12@example.net,62,Male,iPhone,2021-11-14,Product inquiry,Display issue,"I'm having an issue with the {product_purchased}. Please assist.
+
+
+(Beware when I accidentally add a link to your product and the item you selected incorrectly, you may see some data about missing items and it may require This problem started occurring after the recent software update. I haven't made any other changes to the device.",Pending Customer Response,,Low,Email,2023-06-01 00:14:43,,
+93,Sydney Wagner,paul73@example.com,44,Male,Bose QuietComfort,2021-05-27,Technical issue,Peripheral compatibility,"I'm having an issue with the {product_purchased}. Please assist.
+
+Here are some additional notes about using the product in order to purchase the product:
+
+
+The ""new"" name of the product is used. This name I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.",Pending Customer Response,,Low,Email,2023-06-01 15:57:45,,
+94,Jeremy Good,michael25@example.net,32,Female,PlayStation,2021-05-24,Refund request,Installation support,"I'm having an issue with the {product_purchased}. Please assist. In-app purchases don't always match up with your new product. In-app purchases are very costly.
+
+Make sure you also check if your product is I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?",Open,,Low,Email,,,
+95,Scott Estrada,davidcox@example.org,65,Other,Microsoft Xbox Controller,2021-12-06,Product inquiry,Account access,"I'm having an issue with the {product_purchased}. Please assist. http://www.kyle@junebug.com/tutorial/cure-all- I've tried troubleshooting steps mentioned in the user manual, but the issue persists.",Open,,Critical,Phone,,,
+96,Linda Campbell,davisnatalie@example.net,60,Male,Autodesk AutoCAD,2021-10-02,Product inquiry,Battery life,"My {product_purchased} crashed, and I lost all the data stored on it. Is there any way to recover the lost data?
+
+Is there any way to recover the lost data? Can it be done remotely from a remote I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?",Closed,Series special into hour feel stuff.,High,Chat,2023-06-01 00:08:49,2023-06-01 18:39:49,5.0
+97,Charles Simpson,vanessa39@example.net,18,Female,Roomba Robot Vacuum,2020-10-25,Cancellation request,Battery life,"I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. I'm thinking maybe they have a bug. I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.",Open,,High,Social media,,,
+98,Dan Newton,deleonedward@example.net,22,Other,Xbox,2020-01-18,Product inquiry,Delivery problem,"I've recently set up my {product_purchased}, but it fails to connect to any available networks. What steps should I take to troubleshoot this issue?
+
+Step 1: You need to make sure that the DNS query you I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.",Pending Customer Response,,High,Email,2023-06-01 01:55:51,,
+99,Nichole Huang,sheryldawson@example.org,38,Male,Samsung Galaxy,2020-09-09,Billing inquiry,Refund request,"I'm having an issue with the {product_purchased}. Please assist. Please provide the product name, location and shipping address in the Product Overview. This message will be unread for 12 seconds. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?",Closed,Generation officer force test evening certain sign oil.,High,Chat,2023-06-01 07:05:53,2023-06-01 14:45:53,5.0
+100,Eric Saunders,mark94@example.org,23,Other,Samsung Soundbar,2020-05-15,Technical issue,Hardware issue,"I'm having an issue with the {product_purchased}. Please assist.
+
+Thank you for your visit. I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?",Pending Customer Response,,Low,Chat,2023-06-01 15:32:53,,
+101,Maria Martinez,patriciathompson@example.org,39,Female,Dyson Vacuum Cleaner,2020-05-31,Cancellation request,Delivery problem,"I'm having an issue with the {product_purchased}. Please assist. I'm using what is on my phone right now. I also have an issue with a product that was sold out of style, not due to an oversize. I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.",Pending Customer Response,,High,Email,2023-06-01 21:36:55,,
+102,Danielle Rogers,andersoncourtney@example.org,18,Other,iPhone,2021-08-01,Billing inquiry,Software bug,"I'm having an issue with the {product_purchased}. Please assist.
+
+As expected, an error message says: 'No product available.
+
+'
+
+In the case of this issue, the
+
+'user- I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.",Pending Customer Response,,Critical,Phone,2023-06-01 21:00:57,,
+103,Amber Zamora,james45@example.com,40,Female,Asus ROG,2021-01-26,Refund request,Battery life,"I've accidentally deleted important data from my {product_purchased}. Is there any way to recover the deleted files? I need them urgently. Just remember there are no refunds or credits needed. If your credit card has been charged (I'm I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.",Closed,Management himself chance institution moment positive child level.,Critical,Email,2023-06-01 03:07:58,2023-06-01 15:23:58,3.0
+104,James Harris,jason93@example.org,49,Male,Dyson Vacuum Cleaner,2020-02-24,Refund request,Battery life,"I'm having an issue with the {product_purchased}. Please assist.
+
+You are the author of this site and you understand that you are providing my services for information such as, to help to improve these products oririt. I've checked the device settings and made sure that everything is configured correctly.",Open,,High,Chat,,,
+105,Jill Glenn,malloryrogers@example.net,58,Male,Fitbit Charge,2021-06-27,Refund request,Product recommendation,"I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? How are the current product releases handled? Do you plan to support new I've tried different settings and configurations on my {product_purchased}, but the issue persists.",Open,,High,Phone,,,
+106,Virginia Miller,lisahamilton@example.com,56,Other,Dyson Vacuum Cleaner,2021-07-17,Product inquiry,Battery life,I'm having an issue with the {product_purchased}. Please assist. I need assistance as soon as possible because it's affecting my work and productivity.,Pending Customer Response,,Critical,Chat,2023-06-01 02:08:01,,
+107,Miranda Morales,daniellebrown@example.net,42,Female,Nintendo Switch,2021-05-20,Cancellation request,Installation support,I'm having an issue with the {product_purchased}. Please assist. I've checked the device settings and made sure that everything is configured correctly.,Closed,Table admit really Mrs development move.,Low,Email,2023-06-01 11:38:01,2023-06-01 20:46:01,2.0
+108,Laura Collins,douglasmccormick@example.net,50,Other,LG Smart TV,2021-06-09,Technical issue,Account access,"I'm having an issue with the {product_purchased}. Please assist. I've checked for software updates, and my {product_purchased} is already running the latest version.",Pending Customer Response,,High,Email,2023-06-01 15:49:01,,
+109,Justin Martin,mreeves@example.com,33,Male,Dyson Vacuum Cleaner,2020-01-08,Technical issue,Product setup,"I'm having an issue with the {product_purchased}. Please assist. "" }, "" https://api.blockchain.info/api/v1/v1.0 "" } ;
+
+Here, we can fetch a blockchain I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.",Closed,Feeling end role stage.,Critical,Chat,2023-06-01 02:55:03,2023-06-01 08:15:03,4.0
+110,Mario Hodge,kingthomas@example.com,59,Female,Bose SoundLink Speaker,2020-03-10,Product inquiry,Account access,The {product_purchased} is unable to establish a stable internet connection. It keeps disconnecting intermittently. How can I troubleshoot this network problem? You should write a command to: https://mycli.org/. I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?,Open,,High,Email,,,
+111,Brent Smith,bsummers@example.net,60,Female,Amazon Echo,2021-07-28,Cancellation request,Peripheral compatibility,"I've accidentally deleted important data from my {product_purchased}. Is there any way to recover the deleted files? I need them urgently. Please send me a PM. I'm taking the following instructions to the company.
+
+Go to I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?",Closed,It upon line glass interview.,High,Email,2023-06-01 03:14:05,2023-06-01 12:43:05,2.0
+112,Autumn Heath,matthew17@example.com,68,Male,Nintendo Switch Pro Controller,2021-11-29,Refund request,Display issue,"I'm having an issue with the {product_purchased}. Please assist.
+
+Sorry, there is an issue with retrieving posts.
+
+Add a comment
+
+Post a new comment. I need assistance as soon as possible because it's affecting my work and productivity.",Open,,High,Phone,,,
+113,Lisa Cantrell,cheryl25@example.net,68,Female,Samsung Galaxy,2020-03-24,Product inquiry,Display issue,"I'm having an issue with the {product_purchased}. Please assist.
+
+Please follow the instructions on this page for using the product. If you find it un-useful, please provide the information here.
+
+Cance I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.",Open,,Medium,Social media,,,
+114,Stephanie Shea,changalicia@example.org,27,Other,Microsoft Office,2021-11-12,Cancellation request,Payment issue,"I'm having an issue with the {product_purchased}. Please assist. I'm unable to find any results I've tried using different cables, adapters, or peripherals with my {product_purchased}, but the issue persists.",Closed,Station rich evidence eight probably painting at.,High,Email,2023-06-01 03:24:09,2023-05-31 22:24:09,1.0
+115,William Byrd,dflores@example.org,28,Female,Sony 4K HDR TV,2020-09-20,Cancellation request,Battery life,My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? Thanks. :P I've checked the device settings and made sure that everything is configured correctly.,Closed,List oil tax effort themselves will.,High,Email,2023-06-01 10:27:10,2023-06-01 06:04:10,1.0
+116,Anthony Miller,xelliott@example.net,29,Male,iPhone,2021-01-16,Technical issue,Delivery problem,"I'm having an issue with the {product_purchased}. Please assist.
+
+Click here for additional information, such as shipping information.
+
+Click here for further information on your warranty. I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.",Open,,Critical,Email,,,
+117,Sabrina Weber,eblankenship@example.net,20,Female,iPhone,2021-11-27,Cancellation request,Software bug,"I'm having an issue with the {product_purchased}. Please assist.
+
+Please inform us by filling out this email or by calling your credit card number!
+
+I understand your rights
+
+I am an employee and will not I've tried different settings and configurations on my {product_purchased}, but the issue persists.",Closed,Chance already mind son hand gun home call.,High,Email,2023-06-01 19:02:13,2023-06-01 18:17:13,5.0
+118,Glenda Lopez,mary68@example.net,18,Male,Google Nest,2020-02-16,Billing inquiry,Product setup,"My {product_purchased} crashed, and I lost all the data stored on it. Is there any way to recover the lost data? I use PIPE and an application called HtmlDataHelper. Does any way do I transfer I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.",Closed,Guess knowledge agent rich little knowledge.,Medium,Phone,2023-06-01 00:40:14,2023-06-01 04:42:14,5.0
+119,Pedro Adams,amcgee@example.net,39,Female,HP Pavilion,2020-08-17,Refund request,Data loss,"I'm having an issue with the {product_purchased}. Please assist. 1) Remove the {product_purchased_id}. Please assist. 2) Add the {product_purchased}.Please assist. I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.",Open,,High,Email,,,
+120,Sarah Stewart,kathleenmiller@example.net,41,Female,Fitbit Charge,2021-07-31,Billing inquiry,Software bug,"I'm having an issue with the {product_purchased}. Please assist.
+
+Powered by WordPress 5.2.2.5 (I'm having an issue with the {product_purchased}. Please assist. The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.",Closed,Activity can beat all.,Low,Phone,2023-06-01 04:22:17,2023-06-01 14:49:17,2.0
+121,Anthony Harding,zachary60@example.net,56,Male,Amazon Kindle,2021-03-11,Billing inquiry,Refund request,"I'm having an issue with the {product_purchased}. Please assist. If there's a way to get this up, please let me know. Thanks!
+
+Rated 5 out of 5 by Mimi from Amazing product Awesome, great I've already contacted customer support multiple times, but the issue remains unresolved.",Pending Customer Response,,Medium,Chat,2023-06-01 18:02:19,,
+122,Alexander Blake,khenderson@example.org,37,Other,Bose SoundLink Speaker,2021-03-03,Product inquiry,Peripheral compatibility,"I'm having an issue with the {product_purchased}. Please assist.
+
+- Added more features, like:
+
+- New filters for display/filter
+
+- Added more filters for other filters
+
+- New filters that I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.",Open,,Critical,Chat,,,
+123,Hunter Meza,dholmes@example.org,29,Other,Dell XPS,2020-10-03,Refund request,Installation support,"I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue?
+
+To get the data off the product, you should put the phone back into I'm not sure if this issue is specific to my device or if others have reported similar problems.",Open,,Low,Social media,,,
+124,Molly Ramos,steven13@example.org,36,Other,Samsung Galaxy,2021-12-27,Product inquiry,Battery life,"I'm having an issue with the {product_purchased}. Please assist.
+
+* As of 12.09.2017, this is affected by:
+
+* [1]
+
+* [2]
+
+* [3 I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.",Pending Customer Response,,Low,Email,2023-06-01 13:08:24,,
+125,Julia Matthews,gkane@example.org,63,Male,Dyson Vacuum Cleaner,2021-03-23,Technical issue,Product setup,"I'm having an issue with the {product_purchased}. Please assist. -D -D -C -S #define DO_DIRECTX_BOTTOM 1 //[0 or 1] Partially subverts the black contour I've tried different settings and configurations on my {product_purchased}, but the issue persists.",Pending Customer Response,,High,Phone,2023-06-01 02:14:26,,
+126,Austin Murphy,daniel46@example.com,45,Male,Philips Hue Lights,2020-06-27,Refund request,Display issue,"I'm having an issue with the {product_purchased}. Please assist.
+
+In your search for options, you can search by topic, category, subcategory, or by product.
+
+Do you want any additional information like your I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.",Open,,Medium,Chat,,,
+127,Melanie Garcia,walljohn@example.net,68,Female,Lenovo ThinkPad,2020-06-22,Billing inquiry,Cancellation request,"I'm having an issue with the {product_purchased}. Please assist.
+
+[28] https://www.wizards.com/en-US/Product/World/The-Oblivion.pau/Product I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.",Open,,Low,Social media,,,
+128,Mark Garcia,abigailbowen@example.net,57,Male,Xbox,2020-09-28,Refund request,Cancellation request,"I'm having an issue with the {product_purchased}. Please assist.
+
+1. Select a product and wait for the results until it has opened up.
+
+2. Enter your email, the username, and the product type The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.",Pending Customer Response,,Low,Email,2023-06-01 03:09:31,,
+129,Sandra Nelson,jbaker@example.net,49,Male,Adobe Photoshop,2021-04-15,Cancellation request,Hardware issue,"I'm having an issue with the {product_purchased}. Please assist.
+
+4.3.0 * Added a list of your favorite features
+
+4.2.2 * Added an option to change the font size I've checked the device settings and made sure that everything is configured correctly.",Closed,Throughout heart possible since bit consumer.,Medium,Email,2023-05-31 22:12:33,2023-06-01 00:29:33,3.0
+130,Sandra Buchanan,andrewacosta@example.net,55,Other,Amazon Echo,2021-05-05,Cancellation request,Cancellation request,"I'm having an issue with the {product_purchased}. Please assist. This is a non-issue. I'll be able to fix it soon. I will have to pay someone for doing it again.BDN's response:We I'm using the original charger that came with my {product_purchased}, but it's not charging properly.",Pending Customer Response,,Low,Email,2023-06-01 07:38:35,,
+131,Joshua Anderson,jbartlett@example.org,43,Male,Asus ROG,2020-02-13,Billing inquiry,Product recommendation,"I'm having an issue with the {product_purchased}. Please assist.
+
+Please let me know if you find this bug or have other problems or issues. I've followed online tutorials and community forums to troubleshoot the issue, but no luck so far.",Closed,Investment culture federal heavy.,Medium,Email,2023-06-01 21:31:36,2023-06-01 15:03:36,2.0
+132,Jill Baldwin,stephaniefitzpatrick@example.net,49,Male,LG Smart TV,2021-11-24,Product inquiry,Battery life,"I'm having an issue with the {product_purchased}. Please assist. I'm having an issue with the product_purchased}. Please assist. ""
+
+User Info: zerogel zerogel 3 years ago I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?",Pending Customer Response,,Critical,Social media,2023-06-01 20:57:38,,
+133,Aaron Hensley,tamara40@example.org,65,Female,PlayStation,2021-05-01,Cancellation request,Data loss,"There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do?
+
+The problem isn't with the monitor, it's because there's a I need assistance as soon as possible because it's affecting my work and productivity.",Open,,Medium,Phone,,,
+134,Jill Walker,nicholas74@example.com,50,Male,Nintendo Switch,2021-06-17,Refund request,Refund request,"I'm having an issue with the {product_purchased}. Please assist. It is my problem to get this product installed, but I'm not sure exactly what is going on.
+
+Rated 1 out of 5 by rickj from I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.",Closed,Alone send build hospital word fire area.,Critical,Phone,2023-06-01 17:14:41,2023-05-31 22:53:41,5.0
+135,Nancy Bridges,tony74@example.org,66,Male,PlayStation,2020-05-01,Cancellation request,Product setup,"I'm having an issue with the {product_purchased}. Please assist. Thank you.
+
+I'm having an issue with the {product_purchased}. Please assist. Thank you.
+
+I'm having an issue with I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?",Closed,Production near challenge guy house suffer truth.,Critical,Email,2023-06-01 07:40:42,2023-06-01 01:07:42,2.0
+136,Jessica Gomez,mrivera@example.org,35,Female,Samsung Galaxy,2021-10-30,Product inquiry,Software bug,"I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? If you can't identify them, what are you going to do? I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.",Pending Customer Response,,Low,Chat,2023-06-01 02:05:43,,
+137,Andrew Turner,ajenkins@example.com,46,Other,Bose SoundLink Speaker,2020-10-01,Cancellation request,Software bug,"I'm having an issue with the {product_purchased}. Please assist.
+
+Product Price: $33.00 I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?",Open,,Critical,Email,,,
+138,Jack Lee,justinbarron@example.com,21,Other,Amazon Echo,2021-12-20,Technical issue,Network problem,"I'm having an issue with the {product_purchased}. Please assist.
+
+
+
+
We have an issue with {product_p I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?",Closed,Reflect different happen moment teach.,Critical,Phone,2023-06-01 21:38:27,2023-06-01 10:37:27,1.0
+164,Brett Wu,jacob52@example.net,34,Male,Microsoft Office,2020-11-11,Cancellation request,Product recommendation,"I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. It just went off, never doing anything. I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?",Closed,Bring bar remember visit clearly collection.,Medium,Phone,2023-06-01 19:15:27,2023-06-01 09:02:27,3.0
+165,Rebecca Patton,ballwilliam@example.com,24,Male,HP Pavilion,2021-05-21,Billing inquiry,Product setup,"I'm having an issue with the {product_purchased}. Please assist.
+
+I'm having an issue with the product_purchased}. Please assist.
+
+I'm having an issue with the product_purchased}. This problem started occurring after the recent software update. I haven't made any other changes to the device.",Closed,Represent wait idea guess five case.,Low,Social media,2023-06-01 19:39:29,2023-06-01 21:26:29,5.0
+166,Joel Jones,mgonzalez@example.net,33,Male,Bose QuietComfort,2020-07-25,Product inquiry,Network problem,"I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?
+
+You can help us restore your account for free by sharing this code with your friends I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.",Pending Customer Response,,Low,Email,2023-06-01 07:21:30,,
+167,Steven Johnson,rosssean@example.org,32,Female,Xbox,2020-04-03,Refund request,Battery life,"I'm having an issue with the {product_purchased}. Please assist. For example, if your product is $3.99 - you can sell it at $3.98 with a new order, so your customer will get 25% I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?",Closed,Speech after hair federal fill around.,Medium,Email,2023-06-01 04:35:32,2023-06-01 07:29:32,3.0
+168,Michael Coleman,elizabeth48@example.net,41,Male,Garmin Forerunner,2020-01-31,Technical issue,Delivery problem,"I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?
+
+How can I recover my account? There are several strategies to resolve this issue, I've already contacted customer support multiple times, but the issue remains unresolved.",Closed,Door expert teach expert service place far.,Medium,Chat,2023-06-01 12:41:33,2023-06-01 06:19:33,3.0
+169,Erica Turner,danielle09@example.com,51,Other,Lenovo ThinkPad,2021-09-03,Billing inquiry,Delivery problem,"I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue? Let me know on the issue tracker here.
+
+
+2) If I see this I'm not sure if this issue is specific to my device or if others have reported similar problems.",Open,,High,Social media,,,
+170,Sara Jones,toddheather@example.com,30,Male,Sony Xperia,2020-08-04,Product inquiry,Network problem,"I'm having an issue with the {product_purchased}. Please assist.
+
+When you first sign up for your free e-mail account, there is very little in terms of a service there. The service, for example, sends I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.",Closed,Your determine such summer young.,Medium,Phone,2023-06-01 14:14:36,2023-06-01 11:08:36,1.0
+171,Angel Saunders,brandon58@example.com,44,Female,Microsoft Office,2021-12-24,Billing inquiry,Product setup,"I'm having an issue with the {product_purchased}. Please assist.
+
+This is not my product, but a way of doing things to make money and I'm so happy I have gotten through all of you (you are so I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.",Closed,Believe spend others newspaper ability visit.,Low,Social media,2023-06-01 15:42:38,2023-06-01 18:36:38,4.0
+172,Anna Williams,cmartin@example.com,33,Female,Sony PlayStation,2020-12-11,Refund request,Refund request,"I'm having an issue with the {product_purchased}. Please assist.
+
+I understand that there's a question of which products to purchase. It's easy to say if you are in my store and can buy all or few, I've already contacted customer support multiple times, but the issue remains unresolved.",Open,,Low,Chat,,,
+173,Tiffany Davis,paulcarter@example.org,36,Other,Nest Thermostat,2020-01-27,Cancellation request,Product compatibility,"I'm having an issue with the {product_purchased}. Please assist.
+
+It's important to understand how this works and how it can be corrected. The first thing you need to do is set up the service so you get a I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?",Pending Customer Response,,Medium,Social media,2023-06-01 10:53:42,,
+174,Seth Foster,fmoore@example.com,50,Other,Lenovo ThinkPad,2021-10-01,Refund request,Product recommendation,"I'm having an issue with the {product_purchased}. Please assist.
+
+A user has reported a problem. Please enable JavaScript to view the report.
+
+A browser error has occurred.
+
+Please hold the Shift key and I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.",Pending Customer Response,,Medium,Email,2023-05-31 23:10:43,,
+175,Mike Ball,anthonyrusso@example.com,37,Male,LG Smart TV,2021-10-05,Technical issue,Data loss,"My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? I've checked for any available software updates for my {product_purchased}, but there are none.",Pending Customer Response,,Critical,Chat,2023-06-01 19:22:43,,
+176,Mark Wright,sarah08@example.net,42,Other,PlayStation,2021-10-18,Technical issue,Delivery problem,"I'm having an issue with the {product_purchased}. Please assist.
+
+[01:12:47.547] [Client thread/INFO]: [CHAT] [Touhoumon][[Touhoubon] I've checked for any available software updates for my {product_purchased}, but there are none.",Closed,Four success gas language level win.,Medium,Email,2023-06-01 13:14:45,2023-06-01 07:23:45,4.0
+177,Sierra French,zachary81@example.net,49,Female,Sony 4K HDR TV,2021-11-16,Technical issue,Refund request,"I'm having an issue with the {product_purchased}. Please assist. - S1t1D, ""Huge""
+
+#25 - New York, NY - Westfield Fieldhouse (New York, NY) (W I need assistance as soon as possible because it's affecting my work and productivity.",Pending Customer Response,,Medium,Email,2023-06-01 02:45:47,,
+178,Michelle Payne,matthewlewis@example.org,27,Other,Dyson Vacuum Cleaner,2020-09-21,Cancellation request,Product recommendation,"I'm having an issue with the {product_purchased}. Please assist.
+
+If it is not the {product_purchased} and not a customer, please contact the representative at the address provided and let us know so we I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.",Pending Customer Response,,High,Phone,2023-06-01 11:03:49,,
+179,Emma Brock,michael72@example.net,25,Other,Adobe Photoshop,2020-04-19,Billing inquiry,Peripheral compatibility,"I'm having an issue with the {product_purchased}. Please assist. $5.00 shipped. Please contact me with more information. $13.00 shipped. Please contact me with additional information.
+
+Reviews I've already contacted customer support multiple times, but the issue remains unresolved.",Open,,Medium,Chat,,,
+180,Gabrielle Camacho,odonnelljames@example.org,58,Female,Google Pixel,2021-06-03,Billing inquiry,Data loss,"My {product_purchased} crashed, and I lost all the data stored on it. Is there any way to recover the lost data?
+
+
+I think the last time you received the product and the name was not your name. Please I need assistance as soon as possible because it's affecting my work and productivity.",Pending Customer Response,,Critical,Phone,2023-06-01 18:36:52,,
+181,Jeff Hart,johnsonjennifer@example.net,60,Other,MacBook Pro,2021-11-17,Refund request,Product compatibility,"I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. Any ideas on how to fix this? Any I've already contacted customer support multiple times, but the issue remains unresolved.",Pending Customer Response,,Medium,Email,2023-06-01 03:33:53,,
+182,Dustin Ford,dustin11@example.com,34,Other,Amazon Kindle,2020-11-26,Cancellation request,Account access,"I'm having an issue with the {product_purchased}. Please assist.
+
+I'm having an issue with the {product_purchased}. Please assist.
+
+M-100
+
+I'm having an issue with the I've checked the device settings and made sure that everything is configured correctly.",Pending Customer Response,,Critical,Social media,2023-06-01 20:47:54,,
+183,James Roman,michele01@example.org,33,Female,Samsung Soundbar,2021-04-18,Product inquiry,Delivery problem,"I'm having an issue with the {product_purchased}. Please assist. Thank you. I can't find your address. Please fill my address in a form or request a copy. I'm not aware of a place to obtain you. I've followed online tutorials and community forums to troubleshoot the issue, but no luck so far.",Closed,Voice skin discover else their thus painting.,High,Chat,2023-06-01 01:29:56,2023-06-01 06:34:56,4.0
+184,Teresa Rivera,racheldouglas@example.com,32,Female,Google Pixel,2020-03-16,Billing inquiry,Network problem,"I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it?
+
+If I use your name I would do so. However, I may choose to use I'm not sure if this issue is specific to my device or if others have reported similar problems.",Closed,Large reality watch wall.,Medium,Phone,2023-05-31 23:38:57,2023-06-01 03:51:57,4.0
+185,Stephanie Moore,ztaylor@example.net,29,Female,Roomba Robot Vacuum,2021-10-17,Refund request,Product setup,"I'm having an issue with the {product_purchased}. Please assist. 1. You have an offer to pay 1% off the price. 2. You have an offer to pay 1% off the price. 3. You have an I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.",Pending Customer Response,,High,Chat,2023-06-01 13:47:59,,
+186,Kaitlyn Rose,jamiesmith@example.com,50,Other,Sony 4K HDR TV,2021-03-19,Technical issue,Software bug,"There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? A. Try to use the same method as the others, but try to disable I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.",Open,,Low,Phone,,,
+187,Matthew Thompson,kyle39@example.net,33,Female,iPhone,2021-04-23,Product inquiry,Refund request,"I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?
+
+I am using the I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.",Pending Customer Response,,Medium,Phone,2023-06-01 07:30:00,,
+188,Melissa Long,smosley@example.net,46,Male,Lenovo ThinkPad,2021-01-19,Cancellation request,Network problem,"I'm having an issue with the {product_purchased}. Please assist.
+
+Please help out your customers in the best way. Be polite. Don't be aggressive and call them.
+
+You've got me, what, you I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.",Pending Customer Response,,Low,Phone,2023-06-01 17:14:02,,
+189,Beth Gonzales,claytoncheryl@example.net,37,Other,Roomba Robot Vacuum,2021-01-10,Refund request,Product compatibility,"There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do? It probably won't be possible to play with it as it does not have a I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.",Closed,Ability though ability recently drive order threat.,High,Phone,2023-06-01 15:58:03,2023-06-01 07:32:03,1.0
+190,Terry Johnson,collinsheather@example.org,46,Other,LG Smart TV,2020-04-25,Technical issue,Display issue,"I'm having an issue with the {product_purchased}. Please assist. Thank you. I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.",Open,,Critical,Social media,,,
+191,Regina Castillo,smithterri@example.com,70,Other,iPhone,2021-02-09,Refund request,Product setup,"I'm having an issue with the {product_purchased}. Please assist.
+
+The product you purchased is the same as the item that you ordered when that order was delivered.
+
+Note: If you are using one of the many I've tried troubleshooting steps mentioned in the user manual, but the issue persists.",Pending Customer Response,,Critical,Phone,2023-06-01 03:09:06,,
+192,Jesus Cross,petersanders@example.com,57,Female,Fitbit Charge,2020-10-14,Product inquiry,Delivery problem,"The {product_purchased} is unable to establish a stable internet connection. It keeps disconnecting intermittently. How can I troubleshoot this network problem? By writing a customised application which creates a 'frequently asked questions' Inc I've followed online tutorials and community forums to troubleshoot the issue, but no luck so far.",Pending Customer Response,,Low,Email,2023-05-31 23:17:07,,
+193,Brandon Holland,michaelharris@example.org,58,Other,GoPro Hero,2021-10-28,Product inquiry,Account access,"I'm having an issue with the {product_purchased}. Please assist.
+
+[17:42] a2d3-x-xx[37]: c-15-x-xx-xx The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.",Closed,Really almost beyond.,Medium,Phone,2023-06-01 21:31:09,2023-05-31 22:49:09,1.0
+194,Tiffany Wilson,allenpeter@example.net,18,Male,GoPro Hero,2021-09-03,Cancellation request,Refund request,I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue? 1. Get my app installed and run the following command. 1 3 4 5 6 I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?,Pending Customer Response,,Critical,Chat,2023-06-01 05:08:10,,
+195,Cynthia Allen,rachelsmith@example.org,57,Male,Samsung Soundbar,2021-06-15,Billing inquiry,Payment issue,"I'm having an issue with the {product_purchased}. Please assist. (I'm using '{product_id}' as a product id in my code to indicate the 'id' I want to share).
+
+Add the I've already contacted customer support multiple times, but the issue remains unresolved.",Closed,Smile step occur.,Medium,Social media,2023-06-01 04:08:11,2023-06-01 11:49:11,2.0
+196,Andre Jones,qfoster@example.org,29,Other,Nest Thermostat,2020-06-11,Refund request,Product compatibility,"I've recently set up my {product_purchased}, but it fails to connect to any available networks. What steps should I take to troubleshoot this issue?
+
+I have setup a DNS server to determine if the requested service provider I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.",Open,,High,Social media,,,
+197,Kelly Brown,steindanny@example.net,66,Female,HP Pavilion,2021-08-08,Refund request,Display issue,"I'm having an issue with the {product_purchased}. Please assist. —
+
+—
+
+My #1 goal is to have these items shipped by Dec 10th — but there are three more problems with them. My email message I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.",Pending Customer Response,,Low,Social media,2023-06-01 18:04:14,,
+198,Riley Hobbs,vincentanderson@example.net,30,Male,MacBook Pro,2021-01-28,Refund request,Delivery problem,"I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue?
+
+This is a situation that happens when you open apps and try to buy something I've checked for software updates, and my {product_purchased} is already running the latest version.",Closed,Design south discuss but son form.,High,Chat,2023-06-01 02:54:15,2023-05-31 22:36:15,3.0
+199,Michael Young,cmiller@example.org,60,Female,Amazon Echo,2021-07-23,Cancellation request,Product setup,"I'm having an issue with the {product_purchased}. Please assist.
+
+*Please add your order to the shopping cart and send us your order.
+
+*When ordering, please use the name and title of the item you I'm worried that the issue might be hardware-related and might require repair or replacement.",Closed,Option successful assume rest.,Critical,Chat,2023-06-01 01:07:17,2023-06-01 19:24:17,5.0
+200,Sierra Cole,hendersonjesse@example.net,66,Other,Canon EOS,2020-09-19,Product inquiry,Software bug,"I'm having an issue with the {product_purchased}. Please assist.
+
+3.6 The vendor-specific UI
+
+The section of and
+
+> Note: There may be a few of these errors on this page.
+
+if ( product_name =='\r ' I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?",Pending Customer Response,,Low,Phone,2023-05-31 22:22:16,,
+286,Joshua Thomas,johnsonjames@example.com,24,Female,Amazon Kindle,2021-11-06,Technical issue,Peripheral compatibility,"I'm having an issue with the {product_purchased}. Please assist. Thank you, Customer service,"" said the online shopowner.
+
+
+""This is my first complaint. I'll go back to the shop, but no more! This problem started occurring after the recent software update. I haven't made any other changes to the device.",Pending Customer Response,,Medium,Social media,2023-05-31 22:02:18,,
+287,Richard Salas,anthonycooper@example.org,25,Other,Nintendo Switch,2021-10-23,Technical issue,Cancellation request,"I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue?
+
+Your app must be available and operational for the data you have to send as I've checked for any available software updates for my {product_purchased}, but there are none.",Pending Customer Response,,Critical,Phone,2023-06-01 09:38:19,,
+288,Patrick Thomas,kingtricia@example.net,37,Other,LG OLED,2020-07-06,Product inquiry,Product setup,I'm having an issue with the {product_purchased}. Please assist. I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.,Open,,Low,Email,,,
+289,Robert Palmer,leah45@example.net,54,Other,Garmin Forerunner,2020-10-21,Refund request,Delivery problem,"I'm having an issue with the {product_purchased}. Please assist. I did install a new version. In the meantime, thank you for your help. I'm not going to change anything. This problem started occurring after the recent software update. I haven't made any other changes to the device.",Open,,High,Chat,,,
+290,Cameron Bennett,zhayes@example.org,30,Other,Bose SoundLink Speaker,2020-03-21,Refund request,Product setup,"I'm having an issue with the {product_purchased}. Please assist.
+
+
+{product_purchased}
+
+
{ product. getProductPurchaseCode (). buy ('c'). getPrice (). display ( { price : I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?",Open,,Critical,Social media,,,
+325,Helen Holloway,olee@example.org,66,Other,LG Washing Machine,2020-03-11,Product inquiry,Battery life,"I'm having an issue with the {product_purchased}. Please assist.
+
+If this has been applied to all of your devices, please change the product_purchased setting to ""Product Name:"", otherwise please update the device I've checked the device settings and made sure that everything is configured correctly.",Pending Customer Response,,Low,Phone,2023-06-01 06:35:07,,
+326,Karen Cook,mfoster@example.net,52,Female,Microsoft Surface,2020-01-27,Refund request,Hardware issue,"I'm having an issue with the {product_purchased}. Please assist. I've tried using different cables, adapters, or peripherals with my {product_purchased}, but the issue persists.",Closed,Cold mean whom staff financial.,Low,Phone,2023-06-01 00:41:07,2023-06-01 11:28:07,4.0
+327,Charles Brooks,hannah12@example.org,69,Male,GoPro Action Camera,2020-07-14,Product inquiry,Account access,"I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?
+
+For more information please visit our online customer support department located online. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?",Pending Customer Response,,Critical,Email,2023-06-01 04:58:08,,
+328,Donald Wilson,pschroeder@example.com,45,Other,Sony PlayStation,2020-11-22,Refund request,Delivery problem,"I'm having an issue with the {product_purchased}. Please assist.
+
+
+I'm having an issue with the {product_purchased}. Please assist.
+
+
+I'm feeling sick of complaining? Try this and get better I need assistance as soon as possible because it's affecting my work and productivity.",Open,,Low,Social media,,,
+329,Sharon Long,kevin42@example.org,58,Female,Nikon D,2021-08-09,Technical issue,Product compatibility,"I've recently set up my {product_purchased}, but it fails to connect to any available networks. What steps should I take to troubleshoot this issue? It was one of the first things I did to try to figure out which I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.",Open,,Medium,Chat,,,
+330,Marie Cobb,rosalessarah@example.net,45,Female,GoPro Hero,2021-10-21,Refund request,Product recommendation,"I'm having an issue with the {product_purchased}. Please assist. You have successfully purchased all of the products listed. Your name will appear as the name of Advance. After this message, you may need to reorder the product or I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?",Closed,Thus my off.,Medium,Chat,2023-06-01 04:28:12,2023-06-01 09:59:12,5.0
+331,Carrie Cole,boydbrianna@example.net,55,Other,Apple AirPods,2020-08-06,Refund request,Product recommendation,"I'm having an issue with the {product_purchased}. Please assist. Please provide a confirmation. The product cannot be shipped. Please indicate your credit card information.
+
+UPS/Payment: Pay by credit card, or credit I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?",Open,,Low,Phone,,,
+332,James Price,alecleonard@example.net,49,Male,Canon EOS,2020-07-09,Cancellation request,Account access,"I'm having an issue with the {product_purchased}. Please assist.
+
+
+
+
As soon as you can install this plugin, you can do it from anywhere in the App! Just I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?",Closed,Involve third business of happen near.,Critical,Social media,2023-05-31 22:42:17,2023-06-01 01:43:17,5.0
+1119,Gregory Berger,keithgray@example.net,64,Female,Amazon Kindle,2021-07-22,Technical issue,Peripheral compatibility,"I'm having an issue with the {product_purchased}. Please assist. I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.",Open,,Critical,Phone,,,
+1120,Tyler Collins,david32@example.net,26,Female,Fitbit Versa Smartwatch,2021-12-22,Product inquiry,Account access,"I'm having an issue with the {product_purchased}. Please assist.
+
+1x4
+
+2x4
+
+3x4
+
+4x8
+
+5x8
+
+6x6
+
+7 I've checked for any available software updates for my {product_purchased}, but there are none.",Pending Customer Response,,High,Email,2023-06-01 04:20:18,,
+1121,Jimmy Russell,matthewdiaz@example.com,67,Other,Philips Hue Lights,2021-07-02,Billing inquiry,Account access,"There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution?
+
+If this works out for you, please provide this link in the following I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.",Open,,Low,Chat,,,
+1122,Christopher Fox,simmonsmark@example.org,42,Other,Dell XPS,2021-04-18,Technical issue,Product recommendation,"I'm having an issue with the {product_purchased}. Please assist. Thank you.
+
+12. Use the ""Add a Price to Buy"" section for a quote on your product,
+
+which can be very helpful in an I've checked for software updates, and my {product_purchased} is already running the latest version.",Pending Customer Response,,Critical,Social media,2023-06-01 13:11:21,,
+1123,Joshua Sanchez,jennifer41@example.net,47,Male,Bose QuietComfort,2020-03-12,Technical issue,Payment issue,"I'm having an issue with the {product_purchased}. Please assist.
+
+
+As a service, I've had to stop using Google Play Music and my account has been suspended. All customers will be immediately notified.
+
+
+You may I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.",Pending Customer Response,,Critical,Social media,2023-06-01 01:54:23,,
+1124,Justin Johnson,meghanwu@example.net,26,Male,LG Washing Machine,2021-08-17,Technical issue,Refund request,"I'm having an issue with the {product_purchased}. Please assist. I can check this out here.
+
+A couple weeks ago I found a lot of my friends that were interested in the new product. So, I made my I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?",Pending Customer Response,,Critical,Phone,2023-06-01 04:08:25,,
+1125,Christopher Stephens,hernandeztimothy@example.org,21,Female,Canon DSLR Camera,2021-10-03,Refund request,Software bug,"I'm having an issue with the {product_purchased}. Please assist.
+
+Please give me details...
+
+1) Select IMSC 3G from the device list, it will appear as ""M2S"" in Device I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?",Closed,Sister tonight Congress street teacher attention.,High,Social media,2023-06-01 09:04:27,2023-06-01 06:55:27,5.0
+1126,Ralph Figueroa,ambermiddleton@example.net,46,Female,Samsung Galaxy,2020-07-02,Cancellation request,Product recommendation,"I'm having an issue with the {product_purchased}. Please assist.
+
+#8) If you spec a product that you do not sell, you've provided the vendor with an 'Exclusive Promotional Code' to claim 1 This problem started occurring after the recent software update. I haven't made any other changes to the device.",Pending Customer Response,,Low,Chat,2023-06-01 12:46:29,,
+1127,Stacey Barron,morrowroberta@example.org,23,Other,Nintendo Switch Pro Controller,2021-03-13,Technical issue,Product setup,"I'm having an issue with the {product_purchased}. Please assist. Thank you.
+
+Product ID # I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.",Closed,Weight arm recently next TV its bank.,High,Social media,2023-06-01 19:14:29,2023-06-01 11:16:29,4.0
+1128,Harold Hansen,derekbarrett@example.com,31,Other,Samsung Galaxy,2021-11-13,Cancellation request,Network problem,"I'm having an issue with the {product_purchased}. Please assist.
+
+I'm having an issue with the {product_product_changed}. Please assist.
+
+I'm having an issue with the {product_product_ I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.",Open,,High,Social media,,,
+1129,Mr. Roberto Marquez,lesliethompson@example.org,25,Male,Roomba Robot Vacuum,2021-07-06,Technical issue,Payment issue,"I'm having an issue with the {product_purchased}. Please assist. — the product
+
+The product is not an item in your inventory. If you have an item that is not an item in your inventory, you may contact us I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.",Open,,Low,Phone,,,
+1130,Michaela Williams,jonesjerry@example.org,62,Other,Dell XPS,2021-02-04,Refund request,Battery life,"I've recently set up my {product_purchased}, but it fails to connect to any available networks. What steps should I take to troubleshoot this issue?
+
+
+* If you have an Android device and do not want to update I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?",Closed,How stay task much suddenly.,Medium,Social media,2023-06-01 04:19:34,2023-06-01 01:58:34,1.0
+1131,Jesus Snyder,ashleythompson@example.com,70,Other,LG Smart TV,2020-11-19,Cancellation request,Refund request,"The {product_purchased} is unable to establish a stable internet connection. It keeps disconnecting intermittently. How can I troubleshoot this network problem? If you are a business, this question should be answered above. Do you have I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.",Pending Customer Response,,Medium,Chat,2023-05-31 23:15:35,,
+1132,Rebecca Clay,peternguyen@example.com,37,Male,GoPro Hero,2021-10-26,Billing inquiry,Payment issue,"I'm having an issue with the {product_purchased}. Please assist.
+
+I have my 1m. 2m. 3m. 4m. 5m. 6m. 1m. 2m. 3m. 4 I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.",Open,,Medium,Email,,,
+1133,Ashley Hahn,andrew44@example.org,25,Other,Samsung Soundbar,2021-05-12,Technical issue,Product recommendation,"I'm having an issue with the {product_purchased}. Please assist. Thank you. 1.0
+
+1.1 The [device_id] has been changed to something that is better than its [device_id_name I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.",Pending Customer Response,,Medium,Social media,2023-06-01 13:32:39,,
+1134,Maria Rose,ccollins@example.net,44,Female,Autodesk AutoCAD,2020-03-31,Refund request,Installation support,"I'm having an issue with the {product_purchased}. Please assist. I don't understand how a company can provide more value at prices lower than what they were offering.
+
+It seems like your shop offers $3.00 to I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.",Pending Customer Response,,Critical,Social media,2023-06-01 16:11:40,,
+1135,Jeremy Morgan,yblankenship@example.org,23,Female,Amazon Echo,2020-06-25,Technical issue,Delivery problem,"I'm having an issue with the {product_purchased}. Please assist. Please. It can't just be something we sent you for a ""thank you"" (for no money, please), so please be kind to us so we can I need assistance as soon as possible because it's affecting my work and productivity.",Open,,Critical,Email,,,
+1136,Kim Jenkins,floresmary@example.net,36,Male,LG Smart TV,2020-06-11,Technical issue,Software bug,I'm having an issue with the {product_purchased}. Please assist. I'm worried that the issue might be hardware-related and might require repair or replacement.,Closed,Off along current fly.,Medium,Social media,2023-06-01 05:57:42,2023-06-01 03:17:42,2.0
+1137,James Anderson,erica33@example.com,52,Female,Xbox,2021-02-14,Technical issue,Hardware issue,"I'm having an issue with the {product_purchased}. Please assist.
+
+[30:30:33]SAY: Fiz Bump/Uncle Bourbon : Fiz is using an old game of the night - all the I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.",Pending Customer Response,,Medium,Social media,2023-06-01 07:53:44,,
+1138,James Gardner,dbrown@example.com,56,Female,Microsoft Xbox Controller,2020-11-13,Cancellation request,Network problem,"The {product_purchased} is unable to establish a stable internet connection. It keeps disconnecting intermittently. How can I troubleshoot this network problem? How can I troubleshoot this problem?
+
+Troubleshooting [ I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.",Open,,Medium,Chat,,,
+1139,James Smith,chamberskristin@example.org,45,Female,Lenovo ThinkPad,2021-06-25,Billing inquiry,Network problem,"I'm having an issue with the {product_purchased}. Please assist.
+
+COPYRIGHT (c) 2016, 2013 All Rights Reserved.
+
+The ""Unreal World"" logo should not be used or distributed without permission I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?",Pending Customer Response,,Critical,Chat,2023-06-01 17:24:47,,
+1140,Amanda Smith,tcooper@example.com,30,Female,Bose SoundLink Speaker,2021-08-16,Refund request,Product recommendation,"I'm having an issue with the {product_purchased}. Please assist.
+
+
+This does not mean you are having any issues, we merely want a speedy fix as soon as possible. I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?",Pending Customer Response,,Low,Social media,2023-06-01 13:01:48,,
+1141,Ashley Sutton,jason76@example.com,46,Other,Sony 4K HDR TV,2021-06-11,Refund request,Cancellation request,"I'm having an issue with the {product_purchased}. Please assist.
+
+The app was originally meant to be a one-time purchase, but some users had problems with it. The app was supposed to be a regular purchase, I'm not sure if this issue is specific to my device or if others have reported similar problems.",Open,,Critical,Chat,,,
+1142,Leonard Jones,walterethan@example.com,53,Male,Nintendo Switch,2020-06-08,Product inquiry,Payment issue,"I'm having an issue with the {product_purchased}. Please assist.
+
+The order verification tool
+
+If you'verepreterous to do this, please send a message to us and show us how to do it. This problem started occurring after the recent software update. I haven't made any other changes to the device.",Pending Customer Response,,High,Phone,2023-06-01 19:42:52,,
+1143,Justin Murphy,andrewrasmussen@example.net,43,Female,Xbox,2020-04-11,Technical issue,Delivery problem,"I'm having an issue with the {product_purchased}. Please assist. If that's the case... it's not. When you sell the product, I'll refund your money. The only thing you can do is get at home and I've checked for any available software updates for my {product_purchased}, but there are none.",Closed,Ground significant thought easy.,Critical,Phone,2023-06-01 05:12:54,2023-06-01 09:58:54,2.0
+1144,Grant Mills,vincenthudson@example.net,25,Male,Dyson Vacuum Cleaner,2021-12-27,Billing inquiry,Refund request,"There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do?
+
+The solution to this could be to create a test of the screen brightness I'm using the original charger that came with my {product_purchased}, but it's not charging properly.",Pending Customer Response,,Critical,Chat,2023-06-01 02:35:55,,
+1145,Matthew Henry,gardnerrenee@example.com,32,Other,HP Pavilion,2020-01-22,Billing inquiry,Network problem,"I'm having an issue with the {product_purchased}. Please assist.
+
+It's been a while.
+
+- Mami Aoki (GK)
+
+""I know, but it's like you're doing nothing I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?",Pending Customer Response,,Low,Email,2023-06-01 12:26:56,,
+1146,Kevin Lewis,ilane@example.org,43,Other,Microsoft Office,2020-12-09,Product inquiry,Payment issue,"I'm having an issue with the {product_purchased}. Please assist.
+
+ProductID 003FC58D F2F1033 F2F5F6FD I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?",Closed,Able environmental minute tonight everybody.,High,Social media,2023-06-01 16:24:58,2023-06-01 20:57:58,4.0
+1147,Brandon Smith,griffithjames@example.com,60,Male,Nintendo Switch Pro Controller,2020-05-04,Refund request,Network problem,"I'm having an issue with the {product_purchased}. Please assist.
+
+
Brand Name and Brand Brand Name I've checked the device settings and made sure that everything is configured correctly.",Pending Customer Response,,High,Chat,2023-06-01 06:48:59,,
+1148,James Williams,tbooker@example.net,36,Female,Fitbit Charge,2021-12-08,Cancellation request,Data loss,"I'm having an issue with the {product_purchased}. Please assist. Thank you
+
+https://www.dropbox.com/s/wpppi-q3jh1m1r/b6mj I've tried different settings and configurations on my {product_purchased}, but the issue persists.",Open,,High,Email,,,
+1149,Kendra Andrews,dawn57@example.com,59,Male,MacBook Pro,2021-01-28,Technical issue,Account access,"I'm having an issue with the {product_purchased}. Please assist. (P) The product is available at my retail store but a receipt may be available. (Q) How can they get my money back? If not, please I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?",Pending Customer Response,,Medium,Social media,2023-06-01 00:03:03,,
+1150,Nicole Gamble,rhonda03@example.org,45,Male,Canon EOS,2020-10-29,Billing inquiry,Product compatibility,"I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? Do you plan on getting updated every 6 months?
+
+I'm This problem started occurring after the recent software update. I haven't made any other changes to the device.",Pending Customer Response,,Critical,Email,2023-06-01 14:40:04,,
+1151,Samantha Griffin,kaitlyndominguez@example.com,49,Other,Samsung Soundbar,2021-03-01,Billing inquiry,Network problem,I'm having an issue with the {product_purchased}. Please assist. A refund is very important. Please contact me via email or SMS and we'll update this list as needed. We will try our best to get back to you. I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?,Closed,Market sometimes young blue cultural own.,High,Phone,2023-06-01 07:17:06,2023-06-01 10:23:06,2.0
+1152,Scott Boyd,allison50@example.net,62,Other,Samsung Soundbar,2020-05-16,Cancellation request,Network problem,"I'm having an issue with the {product_purchased}. Please assist.
+
+""
+
+"" }
+
+// (1) Please refer to the instructions on the top left corner of this package for instructions on changing its price/ I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?",Pending Customer Response,,Low,Phone,2023-06-01 15:39:08,,
+1153,Oscar Rivera,jaguilar@example.com,42,Other,LG OLED,2021-07-25,Cancellation request,Installation support,"There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do?
+
+I've tried three different tools for improving the screen quality: The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.",Pending Customer Response,,High,Chat,2023-06-01 02:25:09,,
+1154,Miss Stacey Kane,wware@example.org,21,Male,Bose SoundLink Speaker,2020-06-18,Refund request,Product setup,I'm having an issue with the {product_purchased}. Please assist. ## https://twitter.com/hashtag/hashtag{hashtag}&refresh_button:hover|#include //github. I need assistance as soon as possible because it's affecting my work and productivity.,Closed,Down for rate sister third close.,High,Social media,2023-06-01 01:35:10,2023-06-01 21:30:10,2.0
+1155,Heidi Wilkins,lyang@example.net,46,Other,MacBook Pro,2021-07-14,Refund request,Product compatibility,"I'm having an issue with the {product_purchased}. Please assist.
+
+This is the product ID and it should not be in the same category and not for different products. It must not be in a specific category and the reason I've tried troubleshooting steps mentioned in the user manual, but the issue persists.",Pending Customer Response,,Critical,Phone,2023-06-01 06:32:12,,
+1156,Melissa Garcia,amandasmith@example.com,24,Male,Sony PlayStation,2020-05-31,Refund request,Payment issue,"I'm having an issue with the {product_purchased}. Please assist.
+
+The product is already in stock. Please try again later.
+
+We take great pride in Electronics. When we are the only supplier to provide this service I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.",Open,,Medium,Email,,,
+1157,Robin Hill,taylorcynthia@example.org,59,Other,Canon DSLR Camera,2020-11-26,Product inquiry,Refund request,My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? - - - - - - - - - - --> I hope this is an I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?,Pending Customer Response,,Low,Social media,2023-06-01 06:53:15,,
+1158,Peter Campbell,micheleknapp@example.com,21,Male,Garmin Forerunner,2021-04-15,Billing inquiry,Network problem,"I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue?
+
+In case there is an issue, please contact Customer Support. Also check out I need assistance as soon as possible because it's affecting my work and productivity.",Closed,Five professional onto concern economic strategy.,Low,Social media,2023-06-01 21:16:16,2023-06-01 15:11:16,2.0
+1159,Jeremiah Allen,david99@example.com,57,Female,Samsung Galaxy,2021-09-10,Billing inquiry,Software bug,"I'm having an issue with the {product_purchased}. Please assist.!!! Please help, please help.!!! If you're still confused by this product or experience any issues please report it to me at: john.mcc The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.",Pending Customer Response,,Critical,Chat,2023-06-01 02:04:17,,
+1160,Angela Williams,edwin13@example.org,61,Female,Fitbit Versa Smartwatch,2021-04-14,Technical issue,Software bug,"I'm having an issue with the {product_purchased}. Please assist. We're sorry,
+
+Please contact Customer Service. I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.",Open,,Low,Email,,,
+1161,Jonathan Webb,gwhite@example.com,46,Male,Nikon D,2020-06-05,Cancellation request,Software bug,"The {product_purchased} is unable to establish a stable internet connection. It keeps disconnecting intermittently. How can I troubleshoot this network problem? 1. To find out if the internet connection is reliable, enter the id of The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.",Pending Customer Response,,Medium,Chat,2023-06-01 18:44:19,,
+1162,Heather Murray,jenglish@example.com,21,Other,Microsoft Surface,2020-01-08,Cancellation request,Installation support,"I'm having an issue with the {product_purchased}. Please assist. I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.",Pending Customer Response,,Critical,Phone,2023-06-01 06:55:19,,
+1163,Christy Guzman,davidsonaudrey@example.com,31,Female,Amazon Kindle,2020-02-15,Product inquiry,Product recommendation,"I'm having an issue with the {product_purchased}. Please assist. No sales will be made.
+
+Please do not order this item unless it comes with a physical item to which the seller is responsible.
+
+If an item I've tried using different cables, adapters, or peripherals with my {product_purchased}, but the issue persists.",Pending Customer Response,,Medium,Chat,2023-06-01 06:59:21,,
+1164,Michael Humphrey,lopezroger@example.net,21,Other,Autodesk AutoCAD,2021-05-13,Billing inquiry,Peripheral compatibility,"I'm having an issue with the {product_purchased}. Please assist. I need to know whether there is an additional charge for the product.
+
+After you have logged in and paid your credit card is accepted, you should be able I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.",Pending Customer Response,,Critical,Chat,2023-06-01 08:56:23,,
+1165,Brandon Collins,smithdavid@example.com,18,Female,Xbox,2020-05-20,Refund request,Hardware issue,"I'm having an issue with the {product_purchased}. Please assist.
+
+(i)
+
+The {product_purchased} is a preloaded order that you may have selected and it will not be shipped until you I've tried different settings and configurations on my {product_purchased}, but the issue persists.",Closed,Apply national present break foot tonight.,Critical,Phone,2023-06-01 10:33:25,2023-05-31 23:12:25,5.0
+1166,John Collier,jon73@example.com,53,Female,LG Washing Machine,2020-09-22,Technical issue,Display issue,"I'm having an issue with the {product_purchased}. Please assist. - ""products"":[17,18,20,19,23,24,25,26,27,28,29,30,31],""manufacturer_ I'm using the original charger that came with my {product_purchased}, but it's not charging properly.",Closed,Thousand policy door husband black.,Medium,Chat,2023-05-31 23:15:27,2023-06-01 08:19:27,5.0
+1167,Antonio Vasquez,thomasstephanie@example.net,25,Other,Sony 4K HDR TV,2021-04-23,Cancellation request,Product recommendation,"I've recently set up my {product_purchased}, but it fails to connect to any available networks. What steps should I take to troubleshoot this issue?