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Stuck on "Waiting for Network" #9587

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realbrazilianhours opened this issue Jun 15, 2023 · 18 comments
Open

Stuck on "Waiting for Network" #9587

realbrazilianhours opened this issue Jun 15, 2023 · 18 comments
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Distro Family: Arch Steam client

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@realbrazilianhours
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Your system information

  • Steam client version (build number or date): 1686779606
  • Distribution (e.g. Ubuntu): Artix Linux
  • Opted into Steam client beta?: [Yes/No] No
  • Have you checked for system updates?: [Yes/No] Yes

Hardware information:

  • CPU: AMD Ryzen R7 2700x
  • RAM: 16GB DDR4 @ 3000MHz
  • GPU: nVidia 3060ti, 8GB VRAM

Please describe your issue in as much detail as possible:

I recently got the new Steam UI update and I went to switch accounts using the "change accounts" button, it caused xorg to crash and I'm stuck with "Waiting for Network" whenever I try to open Steam again.

I've tried:

  • Updating my system
  • Doing steam --reset and deleting all steam-related folders and files
  • Uninstalled and Installed Steam again
  • Restarting, powering it off completely and turning it back on

I am unsure what caused this issue, steamwebhelper.log tells me it seems to be unable to connect to crash.steampowered.com:

setup.sh[12729]: Steam runtime environment up-to-date!
[0615/000006.851689:INFO:crash_reporting.cc(248)] Crash reporting enabled for process: browser
[0615/000006.872034:WARNING:crash_reporting.cc(287)] Failed to set crash key: UserID with value: 0
[0615/000006.872097:WARNING:crash_reporting.cc(287)] Failed to set crash key: BuildID with value: 1686779606
[0615/000006.872101:WARNING:crash_reporting.cc(287)] Failed to set crash key: SteamUniverse with value: Public
[0615/000006.872105:WARNING:crash_reporting.cc(287)] Failed to set crash key: Vendor with value: Valve
[0615/000006.872222:WARNING:crash_reporting.cc(287)] Failed to set crash key: UserID with value: 0
[0615/000006.872266:WARNING:crash_reporting.cc(287)] Failed to set crash key: BuildID with value: 1686779606
[0615/000006.872270:WARNING:crash_reporting.cc(287)] Failed to set crash key: SteamUniverse with value: Public
[0615/000006.872274:WARNING:crash_reporting.cc(287)] Failed to set crash key: Vendor with value: Valve
[0615/000006.887029:INFO:crash_reporting.cc(271)] Crash reporting enabled for process: gpu-process
[0615/000006.933018:WARNING:crash_reporting.cc(287)] Failed to set crash key: UserID with value: 0
[0615/000006.933073:WARNING:crash_reporting.cc(287)] Failed to set crash key: BuildID with value: 1686779606
[0615/000006.933078:WARNING:crash_reporting.cc(287)] Failed to set crash key: SteamUniverse with value: Public
[0615/000006.933082:WARNING:crash_reporting.cc(287)] Failed to set crash key: Vendor with value: Valve
[0615/000006.933565:INFO:crash_reporting.cc(248)] Crash reporting enabled for process: utility
[0615/000007.861680:INFO:crash_reporting.cc(271)] Crash reporting enabled for process: renderer
--2023-06-15 00:00:08--  https://crash.steampowered.com/submit
Carregou certificado CA "/etc/ssl/certs/ca-certificates.crt"
Resolvendo crash.steampowered.com (crash.steampowered.com)... 208.64.203.173, 208.64.203.140
Conectando-se a crash.steampowered.com (crash.steampowered.com)|208.64.203.173|:443... conectado.
A requisição HTTP foi enviada, aguardando resposta... 502 Bad Gateway
2023-06-15 00:00:09 ERRO 502: Bad Gateway.


Unexpected crash report id length
Failed to get crash dump id.
Report Id:
--2023-06-15 00:00:09--  https://crash.steampowered.com/submit
Carregou certificado CA "/etc/ssl/certs/ca-certificates.crt"
Resolvendo crash.steampowered.com (crash.steampowered.com)... 208.64.203.173, 208.64.203.140
Conectando-se a crash.steampowered.com (crash.steampowered.com)|208.64.203.173|:443... conectado.
A requisição HTTP foi enviada, aguardando resposta... 502 Bad Gateway
2023-06-15 00:00:10 ERRO 502: Bad Gateway.


Unexpected crash report id length
Failed to get crash dump id.
Report Id:

My distribution is the same as Arch Linux but it's using Runit instead of Systemd.

Steps for reproducing this issue:

No idea.
@vitacell
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vitacell commented Jun 15, 2023 •
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Same here since the latest bugdate #9592

@realbrazilianhours
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Same here since the latest bugdate #9592

Managed to log back in using steam -vgui to launch the older UI, still leaving this open in case I need to report something else

@kisak-valve kisak-valve mentioned this issue Jun 15, 2023
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@realbrazilianhours
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I experimented clicking on Steam -> Change Account and it's back at having the same issue, I re-opened steam using the -vgui parameter and I was able to log back in.

@nilesjohnson
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nilesjohnson commented Jun 15, 2023 •
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I'm having the problems described on #9592 that was closed as a duplicate of this issue. Launching from the OS GUI (pop os 22.04) the steam library flashes on screen and then disappears. If I launch steam from the terminal, then the steam library opens as normal and seems to work fine.

So, I don't know if my problem is really the same as what's being described on this issue. My problems seem closer to #9588. There, some people report fixes by uninstalling xdg-desktop-portal-gtk. I haven't tried that yet; I will report back there when I have.

@realbrazilianhours
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realbrazilianhours commented Jun 15, 2023 •
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I do not have xdg-desktop-portal-gtk installed, currently using i3wm as my Window Manager and sddm as my Display Manager.

My friend tried running the -vgui parameter under Windows and one of the issues mentioned here isn't present, as he was able to see the friends list.

@kisak-valve
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Hello @nilesjohnson, the symptoms you've described matches the issue being tracked at #9383.

@nilesjohnson
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Hello @nilesjohnson, the symptoms you've described matches the issue being tracked at #9383.

Oh, thanks @kisak-valve! At a glance, it does look like the same behavior. I'm using a .deb installation (instead of flatpak mentioned there). When I have a chance, I'll try the suggested fixes at #9383 first and reply there. (Actually, I have the flatpak version of steam on a different machine, and I'm not having any trouble with the recent steam update there.)

(p.s. Thanks for working actively to help people figure out which issues are related to their problems. I can see some unfortunate frustrations coming through some of the other comments, and I understand that, but I appreciate you working past it.)

@vitacell
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vitacell commented Jun 16, 2023 •
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They pushed one bugdate again today, 16/06/2023, but fixes nothing, the problems keep. "Waiting for network" loop if not running with -vgui. And if running with -vgui, the friends list can't connect to. Same crap.

@sammypanda sammypanda mentioned this issue Jun 17, 2023
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@LizziAS
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LizziAS commented Jun 18, 2023 •
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I also have this issue where i ran steam, last time it worked fine but this time it updated to the new gui and it sat on waiting for network. there's no issue with my network. i am connected to everything else on this pc just fine to the network. Anyway i ran steam -vgui and that works just ducky. This new gui seems troublesome. artix linux, mate desktop, dinit.

@mintezpresso
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Same problem on Artix Linux + dwm + runit. -vgui will bypass the waiting for network thing but won't connect to friends.

@Gonzera
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Gonzera commented Jun 19, 2023 •
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Was having the same problem on Artix.

Installing the package xdg-user-dirs and later running xdg-user-dirs-update fixed the issue for me.

@Swift8641
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Hello everyone, I just came across this GitHub page. I figured I would let you guys know that I started a similar bug report for the Ubuntu Snap package for steam and we found that enabling Bluetooth "fixed" this issue for now. It's a workaround but it is something. I've added a link to the bug report below.

canonical/steam-snap#254

@chrisbward
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Ubuntu 20.04 broken to all hell, deb and snap

@vitacell
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vitacell commented Jun 21, 2023 •
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Was having the same problem on Artix.

Installing the package xdg-user-dirs and later running xdg-user-dirs-update fixed the issue for me.

I just ran "xdg-user-dirs-update" once in terminal, and that made me able to start Steam without "steam -vgui" (just started Steam by clicky-clicky GUI icon as normal person). But, looks like not connecting to friends list it is a bug apart. It doesn't work since the last 2 bugdates. Looks like they prefer to break and bugdate instead of fixing.

@vitacell
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Hi, new bugdate today came. Looks like "waiting for network" and friends list not connecting, are working now.

@Swift8641
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Ubuntu 20.04 broken to all hell, deb and snap

Same here on Ubuntu 22.04

@Swift8641
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Swift8641 commented Jun 22, 2023 •
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It seems like the bugdate fixed the "waiting for network bug" however it is still unusable. I was able to log in and the only thing that showed was the popup ads and my friends list popup. The store and library still refuse to load.

@vitacell
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I am still using -vgui command, because when I trigger new steam interface in CSGO, game freezes.

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@chrisbward @nilesjohnson @LizziAS @vitacell @kisak-valve @Gonzera @realbrazilianhours @mintezpresso @Swift8641