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When creating an HR Service in ServiceNow, leveraging the platform’s capabilities to streamline HR operations is key to improving service delivery and employee experience. Here are some best practices for creating an HR service in ServiceNow:
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1. Understand the Needs and Define Services
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Gather Requirements: Collaborate with HR stakeholders to understand the needs of the HR function. Define specific HR services (e.g., onboarding, payroll inquiries, leave management) that need automation.
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Service Catalog: Develop a well-structured HR Service Catalog, categorizing services by type (e.g., benefits, compensation, employee relations). This helps employees easily navigate and request services.
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